In this tutorial, we will be providing you with step-by-step instructions on how to troubleshoot and fix common issues that may be causing Apple Music to malfunction on your iPhone, iPad, Mac, PC, or Android phone. Whether you’re experiencing issues with streaming, syncing, or playback, we’ve got you covered.
Common issues with Apple Music
Here are some common issues you might experience with Apple Music:
- Difficulty connecting to the internet or experiencing buffering while streaming music
- The app won’t play a song despite you pressing the Play button or selecting the song
- A white or black screen is displayed
- Some error message pops up telling you you’re not authorized to play this content
- Issues with downloading or syncing music to offline listening
- Problems with playlists or library syncing across devices
- Error messages when attempting to purchase or download music
- App crashing or freezing on certain devices
- Difficulty controlling music playback with Siri
Check the Apple Music server status
Before you begin, it’s important to check the status of the service. In many cases, everything may be fine on your end because the problem actually lies with Apple.
So, visit Apple System Status and make sure you see a green dot next to Apple Music. In case it’s a yellow or red shape, that means Apple Music is facing a temporary outage, and you’ll have to wait until it’s fixed.
Make sure you have an active subscription
If you don’t have an Apple Music subscription, you’ll see a full-screen alert on your iPhone when you open the Music app. Similarly, the Music app on iPad, Mac, and other devices will let you know if you don’t have an active subscription.
But on some occasions, you may not see an alert informing you of your expired subscription. Therefore, follow these steps to check your Apple Music subscription status manually.
Force quit and reopen the Music app
On iPhone or iPad
- Swipe up from the bottom of the screen and hold to enter the App Switcher.
- Drag the Music app tile all the way up to close it.
- After waiting for about 10 seconds, reopen the Music app.
- Click the Apple logo and choose Force Quit.
- Select Music and hit the Force Quit button.
The steps will differ depending on your device. But on many phones, tapping the button at the bottom of the screen or making a swipe-up gesture should show all open apps. From here, quit the Apple Music app.
On Windows PC
You access Apple Music inside the iTunes app on Windows PC. So, just quit iTunes and reopen it.
Ensure your device has an active Wi-Fi or cellular connection
You can play downloaded tracks without needing an internet connection. However, to browse the Apple Music catalog and play all other songs, your device must be connected to Wi-Fi or cellular data.
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Apple Music not working over cellular?
If you can use Apple Music over Wi-Fi but not via mobile data, you might have blocked the Music app from accessing cellular data. To fix this:
- Open the iPhone Settings app, scroll down, and tap Music.
- From here, enable the switch for Cellular Data.
- Next, scroll down and allow Download over Cellular if you want to save Apple Music songs offline using mobile data.
Restart your device
Oftentimes, an app like Apple Music may not work, crash repeatedly, or work terribly slowly due to temporary glitches. To address this, just turn off your device and turn it back on. Once that’s done, open the Music or Apple Music app, and it should work like a charm.
Turn Sync Library off and on
On iPhone or iPad
- Open the Settings app and tap Music.
- Turn off the switch for Sync Library and confirm by touching Turn Off.
- Restart your iPhone.
- Follow the same steps and turn on the Sync Library switch.
- Open the Music app and press together Command + Comma (,) keys to access its settings or preferences.
- Make sure you’re in the General section and uncheck the box for Sync Library. After that, click OK.
- Now, hit the Apple logo and choose Restart.
- Finally, go to the Music app settings again and enable the Sync Library switch.
This will also ensure that if a few local songs were not uploaded to the iCloud music library, they will now upload and be available on all your other devices. Depending on your library size, it may take a while.
Remove all songs and redownload or re-add them
- Open the Settings app and go to Music.
- Tap Downloaded Music.
- Now, tap Edit.
- Hit the red minus button next to All Songs and confirm by tapping Delete. This will remove all offline songs from the Music app on your iOS or iPadOS device.
- Restart your iPhone or iPad and re-open the Music app. From here, you can download your songs again.
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Delete the Apple Music app and reinstall it
On iPhone, iPad, and Android: Delete the Music app like you delete any other app. Note that doing so will also remove all the downloaded and synced music from your iPhone.
On Windows PC: Delete iTunes like you remove any other PC application.
Note: You can’t delete the Music app on Mac.
Reset all settings
Finally, if nothing helps, reset your iPhone and iPad settings, which should help fix the problem.
Apple Music not working in a web browser?
You can also use Apple Music in a computer browser at music.apple.com. If it isn’t working, sign out of your Apple ID and sign in again. In case the problem continues, clear all history, data, caches, and cookies of that browser and then log in to Apple Music on the web again.
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