Troubleshooting

Common camera problems on iPhone and how to fix them

The iPhone's camera may have gotten a lot of upgrades over the years, and it may be one of the most popular point-and-shoot cameras in the world, but that's not to say it's perfect. Just like any other camera, it can be subject to hardware issues and software bugs.

In this piece, we'll go over some of the most common issues related to problems with the camera on your iOS device, whether it's an iPhone, iPod touch, or iPad, and we'll explain some ways to troubleshoot those problems.

How to clear an incorrect unread email count badge on the iPhone Mail app

Huge unread email count on iPhone

If you use the stock Mail application on your iPhone or iPad, you may have experienced a mysterious occurrence where the Mail app icon will display a red badge telling you there are unread emails when there actually aren't any. No matter what you do, it seems that you can't clear that inaccurate number of unread emails.

The Mail app is no stranger to weird bugs, so let me reassure you here, phantom unread emails aren't taking over your iPhone or iPad. In this post, I will share with you a few options to fix an incorrect unread count and hopefully put an end to it all.

What you need to know about the KeRanger ransomware found in the Transmission app

Users of the popular open-source Transmission BitTorrent client for OS X were in for quite a surprise this weekend when it was discovered that certain installers for version 2.90 of the application were found to bundle unwanted ransomware with the installation, which is a type of malware that restricts file access across the system to cause trouble for the user.

Dubbed KeRanger by security research firm Palo Alto Networks, the malicious software will try to encrypt the user's system files in such a way as to tamper with the user's access to their Mac and then force the user to pay money to get their access back.

The makers of the Transmission app are now pushing immediate mandatory app updates to remove the ransomware and fix the problem for those that may have been affected, and it's recommended for all users, but how do you know if you're affected?

Why making a support account on Twitter was a great move by Apple

Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.

Although it's taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it's still great to see Apple is using another method of communication to reach its users.

In this piece, we'll talk about why we think creating the support account on Twitter was a great move for Apple.

How to fix Ethernet problems after a recent Mac security update

As my colleague Christian reported on Saturday, some Mac models have been plagued by non-working Ethernet ports after installing a new security update outed by Apple. Although a lot of modern Macs don't even have an Ethernet port, many models still carry it and many people still love using a wired internet connection because it's faster, more reliable, and more secure than a wireless network.

The security update, known as "031-51913 Incompatible Kernel Extension Configuration Data 3.28.1," reportedly blacklists the Broadcom BCM5701 driver used by the Ethernet port that comes standard on many Mac machines.

Fortunately, there's a light at the end of the tunnel for anyone experiencing issues with their Ethernet ports after installing this security update. Apple has issued a support document on Sunday that notes how to fix the problem. In this tutorial, we'll go over the steps to fix the problem yourself.

The different Mac startup tones and the problems they indicate

The infamous startup tone that the Mac is known for when you turn it on isn't just a sound, but is actually a very important part of your Mac's boot up process.

Unless your volume is turned all the way down, not hearing your startup tone at the time you power on your Mac may indicate a problem with your machine. Additionally, unusual startup tone sequences are also indicative of a problem with your Mac and will require troubleshooting to resolve.

In this piece, we'll attempt to outline what all the different scenarios of the Mac startup sounds mean to give you better understanding of what to do should you ever end up in a situation where your Mac's startup tone doesn't sound right.

Troubleshooting common software issues on Mac

It happens to the best of us – one day you're using an app that you really enjoy on your Mac, and the next, you start experiencing all kinds of problems with the same app. What's going on? Will it ever end?

Before you go calling support to resolve a problem for you, there are some easy troubleshooting steps you can take in macOS to quickly determine if the problem is going to require help or not.

We'll go through some of those troubleshooting steps with you right here in this tutorial.

Why and how to stress test your Mac fans and CPU

How to stress test Mac CPU and fan

As rare as it may be, your processor or CPU cooling fans can fail, and there is a really easy way to test your Mac's hardware with the Terminal app that comes with macOS to ensure everything is working right.

In this tutorial, we'll show you how to stress test your Mac using Terminal so you can ensure all your processor's cores are working up to snuff and your cooling fans aren't grinding or failing to cool your Mac as they should.