Apple has the unenviable task of always being under the spotlight. It's just one of the things that comes with being a company like Apple. (Though, some other large companies seem to avoid the same microscopes. But that's a different topic for a different day.) So, it isn't surprising in the slightest that the company gets some major pushback for the public statements it makes -- especially when it about faces on the matter at some point down the road.
Are you going to be repairing your own Apple devices?