A trade-in program is a potentially cumbersome effort, especially if you're a company the size of Apple. Which is why outsourcing that effort to a third-party company is not uncommon. But one such partner being used by Apple for its own trade-in program has a less-than-stellar online reputation.
A new report sheds light on Phobio, one of Apple’s trade-in partners, with an online reputation that ‘raises questions’