Fix: the last backup could not be completed

By Sébastien Page on Oct 3, 2015

Yesterday I decided to look at when my new iPhone 6s backed up to iCloud for the last time when I realized that it hadn’t actually been backed up since September 25, which coincidentally was the first day I got this new device.

I imagined it was just a small hiccup in iCloud, and proceeded to manually initiate an iCloud backup by tapping on “Back Up Now” in Settings > iCloud > Backup. At first, it appeared to work fine as it would show the “Backing Up…” status with the usual “Estimating Time Remaining” message. But after a few seconds, the backup would stop and it would show the following error message: “the last backup could not be completed.”

No matter what I’d do, it kept telling me my iPhone backup couldn’t be completed. The problem appeared to be a little more complex than a simple reboot, but I eventually figured it out.

In this post, I will highlight some of the steps you can take if you are seeing a similar error. Although I cannot guarantee it, I’m pretty confident these steps could actually fix most problems related to iCloud. Read More


New iCloud storage pricing is now live

By Jeff Benjamin on Sep 16, 2015

Despite an earlier report coming from Reddit that Apple’s new iCloud Storage pricing would go live on September 25th, the same day of the iPhone 6s launch, Apple has launched its updated iCloud storage pricing plans today.

In my opinion, this makes more sense, as iCloud is more aligned with the software, and iOS 9 just went live as well. Apple has updated its iCloud storage pricing page with the updated prices for its three cloud storage tiers, and has also introduced new international pricing for iCloud storage. Read More


New iCloud storage pricing said to launch on September 25th

By Jeff Benjamin on Sep 13, 2015

As noted in last week’s iPhone 6s keynote, Apple will be significantly upping the value of its iCloud storage plans by providing much more storage for the money. Apple will be keeping around its free 5GB tier, but it’s upping the amount of storage provided by its $0.99 tier by 30GB, and reducing the price of its highest $19.99 tier.

If you go to the iCloud section of the Settings app today and select the Upgrade iCloud Storage option, you’ll still see the old pricing setup. This has left many to ask the question: when will the new iCloud storage pricing go live? An iCloud user who recently reached out to Apple support thinks they have the answer. Read More


New iCloud storage plans: get more for less

By Jeff Benjamin on Sep 9, 2015

iCloud storage has always trended towards the more expensive side of things when compared to other popular cloud storage providers such as Google and Microsoft. Users will be happy to know that Apple apparently understands this, and as a result, its significantly reduced the price of its iCloud storage. With 4K video support and a higher megapixel camera featured in the new iPhone 6s, iCloud storage will be in higher demand for those of you using iCloud Photo Library. Read More


How to protect yourself from malicious jailbreak tweaks

By Jeff Benjamin on Sep 2, 2015

As you guys know, there was a pretty significant iCloud account attack reported recently, in which nearly a quarter of a million iCloud accounts were exposed to potential compromise. The number of accounts that were actually hacked is up for debate, but it was less than half of the reported 220,000~ or so iCloud accounts exposed.

Of course, many took this attack as an opportunity to lecture about the reasons why we shouldn’t jailbreak. While such a lecture isn’t necessarily ill-intentioned, I think that most people who jailbreak understand that there are some inherited risks associated with doing so.

It’s not like accidentally downloading an infected app on your computer, or an ill-advised clicking on a shady email link. Those who jailbreak generally know that there are some security risks involved, at least partially. The problem is, many don’t understand that there are effective ways to protect one’s self.

How do you go about ensuring that you’re as safe as possible while maintaining a jailbroken iPhone? The following steps will show you how. Read More


Apple now lets you restore deleted iCloud files, contacts, calendars, and reminders

By Sébastien Page on Aug 13, 2015

Apple quietly added on Thursday a new feature to that lets you restore deleted files, contacts, calendars, and reminders. Available from the Settings tab of, this feature archives your deleted iCloud files for 30 days, as well as versions of your contacts, calendars, and reminders at various intervals, making it an easy back up plan in case something goes wrong. Read More


Apple Music, Beats 1 & store services experience downtime during VMA nominee announcements

By Christian Zibreg on Jul 21, 2015

In what’s become a norm for the company these days, another outage has hit a number of cloud-based services as users around the world report issues accessing Apple’s content stores: the App Store, the Mac App Store and the iTunes Store.

We’re also tracking issues with Apple Music and Beats 1.

Indeed, I’m currently struggling to stream my Apple Music songs and Beats 1 radio.

UPDATE 1: Apple has now acknowledged the outage on the iCloud status page. “Users are experiencing a problem with the services listed above,” reads the notice. “We are investigating and will update the status as more information becomes available.”

UPDATE 2: The iCloud dashboard says all services have been restored after three and a half hours of downtime. Read More


Apple treats Greek customers to free 30-day extension for their paid iCloud storage

By Christian Zibreg on Jul 13, 2015

Due to the ongoing financial turmoil in Greece which has spawned uncertainty over the country’s seemingly looming bankruptcy, Apple has decided not to charge its Greek customers for their iCloud storage for a month, local blog iPhoneHellas reported this weekend.

After Greece’s creditors prompted the government to implement capital controls in the country, customers grew worried that they would lose access to their iCloud data such as photos, contacts and more as iTunes would not be able to charge their credit cards for paid cloud storage.

“Our sympathies are with our customers in Greece who have experienced an interruption in their iCloud accounts as a results of the fiscal crisis,” an Apple representative told CNBC. Read More


Apple issues Mac App Store patch for XARA exploits as additional fixes are ‘in progress’

By Christian Zibreg on Jun 22, 2015

A cross application resource attack (XARA) that researchers at Indiana University, Georgia Tech and China’s Peking University publicized last week seems to have been partially addressed as Apple issued a server-side fix on the Mac App Store to block malicious apps and secure app data.

Additional fixes are in the works for the XARA exploits on both iOS and OS X, a company spokesperson told iMore. XARA exploits allow malicious apps to steal iCloud credentials of a user, access private data in apps like 1Password and Evernote, hijack their iCloud Keychain passwords and more. Read More


How to remove a child account from iCloud Family Sharing

By Jeff Benjamin on Jun 17, 2015

When I was testing out Apple’s iCloud Family Sharing last year, I set up a child account just to see how it worked. That turned out to be a mistake, because there is no way for an end user to remove a child account from a Family Share.

When you try to delete a child account, you’re met with a frustrating error that states “Children under 13 cannot be removed from Family Sharing”. Actually, you can “remove” a child account by transferring it to another family, but you’re still not permanently getting rid of it.

So what should you do? Keep an account that you no longer want or need? Transfer the account? Don’t settle for those options if you want the account gone. Phone up Apple support, and they can delete the annoying child account in a matter of minutes. Read More


Major security flaws leave iOS and OS X vulnerable to wide ranging password theft

By Christian Zibreg on Jun 17, 2015

Your confidential information ranging from web passwords in Chrome and other browsers to app passwords to banking credentials stored and synced between devices though Apple’s iCloud Keychain service—even data you thought was stored safely in password managers like 1Password and LastPass—can be easily compromised due to a trio of major vulnerabilities discovered in Apple’s desktop and mobile operating systems.

As discovered by a team of researchers at Indiana University, Georgia Tech and China’s Peking University and reported by The Register, Keychain’s access control lists, URL schemes and OS X’s app containers contain flaws creating serious attack vectors. Read More


Flaw in Mail for iPhone and iPad can be used to hijack your iCloud password

By Christian Zibreg on Jun 10, 2015

A serious bug in Apple’s stock Mail application for iPhone, iPod touch and iPad permits attackers to fool users into providing their iCloud credentials.

Such phishing attacks can be devastating as iCloud increasingly becomes home for our digital life in the Apple universe, including our photo libraries, notes, contacts and other personal data.

The scam takes advantage of an exploit in the Mail application that makes it easy to deliver convincing-looking pop-ups resembling iCloud password prompts through a simple email message, The Register reported Wednesday.

While such emails look like they’re coming from a real company, they’re spoofed and once an unsuspecting user opens them on their iPhone, iPod touch or iPad running iOS 8.3, the operating system will execute malicious HTML content embedded inside. Read More


iOS 9 includes a standalone iCloud Drive app

By Cody Lee on Jun 8, 2015

Since Apple’s WWDC keynote ended a few hours ago, we’ve installed the iOS 9 beta and begun digging for new stuff. Apple previewed a handful of the software’s features at the event, but as usual, there are a number of additions and improvements it didn’t talk about.

One of those features is a standalone iCloud Drive app. It’s not immediately apparent, but while launching an app we received a pop-up asking us if we wanted to install it. We were also able to access it via the Settings app iCloud > iCloud Drive > Show on Home Screen. Read More


Apple beefing up iCloud infrastructure ahead of rumored TV push and streaming-music launch

By Christian Zibreg on Jun 8, 2015

As it gears up to launch its subscription music-streaming service today and a rumored television service later in the year, Apple’s reportedly been building out a high-speed network to ensure glitch-free delivery of content, Bloomberg reported Monday. But the firm isn’t just building a more efficient iCloud.

In a typical Apple fashion, it’s been pouring billions of dollars into upgrading how it builds data centers in order to speed up content delivery, and optimize services such as iCloud, iTunes and Siri.

Additionally, the initiative should help with iCloud outages that have become the norm lately as web services have traditionally been Apple’s weak spot. Read More


How to change your email sender name

By Sébastien Page on Jun 2, 2015

Maybe you made a mistake when initially setting up your email account, or maybe you want to play some sort of prank on someone. Whatever your reason might be for doing so, you sometimes may want to change the name that is displayed as the sender when sending emails. In this post, I will show you how to change your email display name on iPhone, Mac, and iCloud. Read More


iCloud down: many Apple services currently unavailable [update]

By Sébastien Page on Jun 2, 2015

Roughly two weeks after suffering a noticeable outage, several iCloud-related services are currently unavailable for some users, although Apple’s System Status page hasn’t been updated yet to reflect the issue.

Update: all services seem to be back online. Read More


Poll: how does Google Photos compare to Apple’s Photos app + iCloud Photo Library combo?

By Christian Zibreg on May 29, 2015

Among a flurry of yesterday’s announcements at the Google I/O developer conference, the Internet giant launched Google Photos, its brand spanking new photography service available across iOSAndroid and on the web. It offers unlimited storage (with a  few caveats) and has many other compelling features that give Apple’s iCloud Photo Library a fairly good run for its money.

To name but a few: world-class facial recognition that understands aging, sleek design, fast performance, unmatched search and machine intelligence, the ability to create a movie, collage or animated GIF in seconds and more.

The question is, will you be turning to Google Photos as a backup solution for the media you’ve amassed on your iOS device? Or, perhaps you’ll be sticking with Apple’s iCloud Photo Library even though it offers a meager five gigabytes of free cloud storage? Planning on using Google Photos alongside iCloud Photo Library, are we? Not a big fan of either service, you say?

Tell us in today’s poll! Read More


More than a dozen iCloud services were unavailable or responding slowly for 7 hours

By Christian Zibreg on May 21, 2015

According to Apple’s status page, multiple iCloud services have been experiencing various issues for six hours straight. “Users may experience slower than normal response when using most iCloud services,” reads a notice on the webpage.

More than a dozen iCloud services were affected at post time, with many services going completely offline.

UPDATE: Apple said that all services were restored as of 6:30am PT, adding that the outages affected a whopping 40 percent of iCloud users. Read More


Apple doubles previous iCloud Contacts limit to 50,000 contact cards

By Christian Zibreg on May 15, 2015

As indicated in the official support document which was updated last evening, Apple has now doubled the previous iCloud Contacts limit from 25,000 contacts to 50,000 items.

These contact cards can be shared and synchronized with the iPhone, iPod touch and iPad devices, as well as with Mac and Windows PCs, and can be accessed through any modern web browser at Read More


Apple acquires database company FoundationDB to bolster web services

By Jake Smith on Mar 24, 2015

As it looks to build out its web services, Apple has acquired FoundationDB, a company that specializes in speedy, durable NoSQL databases, Apple essentially confirmed to iDownloadBlog after TechCrunch first reported the news.

“Apple buys smaller technology companies from time to time, and we generally do not discuss our purpose or plans,” the company said in a boiler plate statement it gives when it acquires smaller companies.  Read More

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