Samsung took a full-page ad in three major U.S. newspapers to apologize to its customers for the Note 7 recall. The Korean Herald newspaper is reporting that the company’s letter to customers was signed by Gregory Lee, who is president and CEO of Samsung Electronics North America.
The ad appeared in Monday editions of The Wall Street Journal, The New York Times and The Washington Post.
“An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. For this we are truly sorry,” reads the ad.
Samsung is expected to lose a few billion dollars over the ill-fated Note 7 which got discontinued after numerous reports of spontaneous battery fires. The Note 7 debacle has created an opportunity not just for Apple and Google, but just about every vendor out there that builds high-end smartphones.
According to DigiTimes, Apple has now increased iPhone 7 and iPhone 7 Plus orders for the crucial holiday quarter as it looks to snatch some market share from Samsung.
I wish I thought about this: someone’s actually made a case with a decal designed to make your iPhone look like an exploded Galaxy Note 7 from Samsung. Aptly named Explo-Sung iPhone Skin, it’s available for all iPhones from the iPhone 5 onward. The $24.95 case is made by a company called UniqFind which happens to sell a range of skins for Mac notebooks and iOS devices on Amazon.
Global Note 7 recall and discontinuation could prove to be a blessing to Apple, helping the Cupertino firm boost iPhone sales by five to seven million units, according to KGI Securities analyst Ming-Chi Kuo.
In a note to clients this morning, a copy of which was obtained by MacRumors, the analyst speculates that Apple and Chinese Android manufacturer Huawei could be the primary beneficiaries of the Note 7 discontinuation, with Apple potentially seeing an influx of orders for the iPhone 7 Plus due to its dual-camera system.
The Federal Aviation Administration (FAA) and The Department of Transportation (DoT) have banned Samsung’s recalled Note 7 smartphones from all domestic airline flights in the United States beginning Saturday, officials announced in an emergency order.
A few days ago, Samsung permanently stopped production of the troubled smartphone following incidents in which replacement devices it deemed safe exhibited the same fire-prone defect, even when powered down.
After temporarily halting production of its troubled Galaxy Note 7 smartphone earlier this week, Samsung confirmed in today’s statement to TechCrunch that it’s permanently discontinued the production of its flagship Galaxy smartphone over multiple incidents of exploding batteries.
This past weekend, major U.S. carriers AT&T, T-Mobile, Verizon and Sprint stopped offering new units as replacements for those affected by Samsung’s global recall. U.S. carriers are now offering Note 7 customers replacement devices from other brands, including Apple’s latest iPhone.
Following an unprecedented global recall of at least 2.5 million Note 7 smartphones due to faulty batteries causing some of the units to catch fire, Samsung today told Reuters that more than one million people worldwide are now using Galaxy Note 7 smartphones with batteries that are not vulnerable to overheating and catching fire. However, the firm has another problem on its hands: exploding washing machines. It’s certainly been a rough month for Samsung.
Yesterday, the United States Consumer Product Safety Commission warned owners of certain top-loading Samsung washing machines of “safety issues” following reports that some have exploded.
It looked like Samsung was well poised to steal some of Apple’s thunder by releasing its Note 7 phablet with a redesigned appearance and wraparound screen ahead of Apple’s iPhone 7 event. But following reports from users around the world about a battery issue that has caused some handsets to catch fire or explode, Samsung has now announced plans to recall every single Note 7 sold in order to prevent further damage and has also abandoned today’s scheduled Note 7 launch in the United Kingdom and elsewhere.
Samsung has announced that it will be unveiling the next version of its Galaxy Note handset on August 2nd. The company sent out a press release on Tuesday, saying that it will be hosting an Unpacked event in New York, scheduled to begin at 11 am (EDT).
Samsung is moving up its Galaxy Note 5 launch to August this year in hopes of beating the new iPhone hype in September, reports The Wall Street Journal. Until now, the South Korean company has leveraged the annual IFA Berlin conference to debut the big-screened handset.
Citing a source familiar with the matter, The Journal says the move is part of a bid to give the Note some breathing room before mid-September, when Apple typically unveils its new iPhones—a product that often dominates both the news cycle and consumer attention for weeks.
The situation for Samsung is a tad grim, as the South Korea-based company reported a 74 percent year-over-year decline in net profit during Q3. This marks Samsung’s fourth consecutive quarterly decline, and marks its lowest profit margin since the second quarter of 2011.
Samsung began airing a new TV spot this weekend for the Galaxy Note 4—its new flagship handset that begins shipping next month. Like most of the company’s recent ads, this one goes after Apple, with a specific focus on its just-announced iPhone 6 Plus.
Titled “Then and Now,” the commercial points out that while Apple prepares to begin selling its first handset with a display over 5 inches, Samsung has been doing it for years with its Galaxy Note line. It essentially calls the iPhone 6 Plus a Note imitation.