Most of the issues that you might experience with your AirPods Max over-ear headphones can be resolved if you restart your headphones or reset the AirPods Max to factory settings.

Restarting vs. resetting

You may be wondering about the difference between restarting and resetting your headphones. Restarting the AirPods Max is the same as restarting any other device, like your iPhone or Mac. Doing this will erase the memory and reload the internal software and your settings. A simple reset may be all you need to fix whatever issue may be plaguing your AirPods Max.

Reset AirPods Max tutorial - an image showing a pair of black AirPods Max headphones set against a black background

If that doesn’t help, however, or you’ve decided to return or sell the headphones, you can perform a quick reset. According to Apple, doing so will erase your current settings, unpair your AirPods Max from your iCloud account (and all your devices) and reload factory settings.

Follow along with our tutorial below for step-by-step instructions detailing how to reset your AirPods Max as well as reset them to factory settings.

How to restart or reset your AirPods Max

You can either reboot your AirPods Max, which will retain the pairing and your settings, or reset them, which will unpair them from your iCloud account and reload factory settings.

How to restart AirPods Max

If you’re experiencing issues with your AirPods Max, you can perform a quick reboot by pressing and golding the noise control button and the Digital Crown.

  1. Be sure to charge your AirPods Max for a few minutes before rebooting them.
  2. Press and hold the noise control button and the Digital Crown until the LED flashes amber.

Doing so will restart your AirPods Max.

Reset AirPods Max - an Apple image showing button placement

For those wondering, the noise control button and the Digital Crown are found at the top of the left ear cup. Don’t forget to charge your AirPods Max before resetting them to avoid any further issues. When the AirPods Max battery charge is at twenty, ten and five percent remaining, you’ll receive a notification on the screen of your iOS device and hear a tone in the headphones.

How to reset AirPods Max to factory settings

If rebooting your AirPods Max hasn’t fixed the problem you’re having, you can also try resetting your AirPods Max to factory settings, which will unpair them from your iCloud account.

  1. Be sure to charge your AirPods Max for a few minutes before rebooting them.
  2. Simultaneously press and continue holding both the noise control button and the Digital Crown found on the left ear cup until the LED flashes amber, then white.

This will unpair the headphones from your iCloud account and reset them to factory settings. After resetting your AirPods Max, you can re-connect them by taking them out of the Smart Case and holding them next to your iPhone, iPad or Mac until you see a setup animation.

You can also pair your AirPods Max manually by going to the Bluetooth settings.

Reset AirPods Max - iOS setup animation

And that’s how you reboot and reset your AirPods Max, girls and boys!

If you are wondering where to find the serial number and the model number for your AirPods Max — which you’ll need when contacting Apple support, sending your headphones in for service or reporting theft — we have a tutorial for that, too!