Business Insider last Friday obtained Apple's 22-page document for internal distribution, titled “Visual/Mechanical Inspection Guide,” that explains how iPhone service eligibility is determined while specifically highlighting what is and isn't covered in warranty repairs.
Apple has relaunched the My Support website with an all-new design featuring bolder headings and adaptive layout to match the look of the rest of Apple.com. Available through the new address at mysupport.apple.com, the overhauled site has all the same features like the old one, which debuted back in 2011.
Upon logging in with your Apple ID, you can register your Apple product by typing in a serial number, which lets you access various support options and do things like track repairs, check on a device's warranty status and much more.
You can give products nicknames, reorder them, sort them by device category or coverage status and more. Other options include the ability to browse your repairs within the past 90 days, look up a repair by entering your Repair ID or a product's serial number and so forth.
Some of the features of the old site are nowhere to be found on its redesigned counterpart.
That's because some of them have been relocated elsewhere or integrated into the redesigned Apple ID or Apple Support webpages, like the ability to edit your contact information.
While the old site let you add an AppleCare protection plan to hardware, that features is absent on the new site because, as of recently, all of Apple's AppleCare plans for Macs, iPads and iPhones must be bought alongside a new device or within 60 days of purchase and they're automatically registered to your Apple ID.
The site provides a Contact Us link that leads to Apple's webpage where you can find various support options that are available to you, based on your country and products.
Like before, you can see a history of your support interactions and AppleCare coverage eligibility, access product manuals, guides, technical specifications and support pages for your products, view previous replacements of products and more.
Many people were unaware that this site existed in the first place because finding it without remembering the URL was impossible. I remember having to Google “where can I find all my registered Apple products” just to get to that page.
Even though the Apple ID site shows all your devices, older hardware with no iCloud support isn't displayed there. At the revamped My Support site, you can easily find all your Apple products, including all your iCloud-authorized devices and any manually registered products.
T-Mobile said today that its JUMP! upgrade program and Premium Device Protection now include free AppleCare+ for iPhone and iPad because “the best devices in the world deserve the best protection and care.”
Both T-Mobile’s Premium Device Protection (formerly known as Premium Handset Protection) and the JUMP! upgrade program now come with AppleCare services for eligible customers who recently purchased a new device.
As first noted by MacRumors, Apple now lets you buy extended warranty coverage for your iPhone up to twelve months after your device purchase.
Previously, customers had up to 60 days following an iPhone purchase to buy an extended AppleCare+ coverage for their phone. This information, originally provided by “multiple people familiar with the matter”, has been subsequently confirmed by a senior AppleCare advisor and other sources.
Apple has changed its long-standing policy which used to fully void your iPhone warranty in case you replaced a smashed screen with a third-party display. According to an internal memo distributed to Apple's retail employees on Friday, confirmed by multiple sources and subsequently obtained by MacRumors, such cases no longer void warranty.
Specifically, an iPhone that has undergone a third-party screen repair is now eligible for an authorized repair by Apple Stores or Apple Authorized Service Providers while qualifying for warranty coverage, as long as the issue is unrelated to the display itself.
Only one day after the official launch date of the new iPhone 7 and iPhone 7 Plus handsets, users are already reporting problems.
The latest comes from those who are putting heavy loads on the new A10 Fusion CPU, which reportedly causes the handset to exhibit a strange hissing noise.
Apple's new iPhone 7 and iPhone 7 Plus are the first dust and water resistant iPhones with IP67 protection, meaning they're 100 percent resistant to dust and sand and should survive being submerged in about a meter of water for up to 30 minutes. The devices have waterproofed components like the buttons, the chassis and the SIM tray.
Plus, they most likely use gaskets and seals like other water resistant phones. But if water does make its way into the device and damages it, don't count on Apple to replace it at no charge because liquid damage is not covered under its warranty.
Apple on Friday announced a worldwide replacement program for a limited number of USB-C charging cables that were shipped with 12-inch MacBook with retina display units or sold separately through June of 2015. A design flaw in these cables may cause unexpected premature failure.
As a part of the program, anyone with an affected cable is eligible to gain a free replacement through Apple.
In addition to jacking up prices of its AppleCare+ extended hardware coverage for the new iPhone 6s and iPhone 6s Plus by an extra $30, Apple appears to have discontinued the combined AppleCare+ warranty for the iPhone and Apple Watch, as first noted by 9to5Mac.
Following April 2015 debut of the Apple Watch, the Cupertino firm introduced combo warranty plans for iPhones that are up to six months old and Apple Watches for combined prices of $149 (Apple Watch Sport + iPhone), $169 (Apple Watch + iPhone) and $1,600 (Apple Watch Edition + iPhone).
Best Buy could start selling the AppleCare and AppleCare+ extended warranty protection plans for various Apple products as soon as Sunday, September 13. According to an internal training video obtained by MacRumors, Best Buy's outlets in the United States are gearing up to sell Apple's extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible products, such as the 27-inch Thunderbolt Display.
If the sources are right, Best Buy will become Apple's first non-carrier retailer to sell extended warranty plans which are normally offered via Apple's retail store and on the company's online store.
AppleCare+ protection for iPhone, iPad and Apple Watch has refreshed its terms to cover batteries that retain less than 80 percent of their original capacity within the extended warranty period. The new rules apply to Apple Watch Sport, Watch and Edition models, as discovered by MacRumors.
Previously, the extended warranty used to cover Apple Watch batteries that retained less than 50 percent of their original capacity. Apple officially guarantees the Apple Watch battery will retain up to 80 percent of its original capacity at 1,000 complete charge cycles. Assuming an average of one full charge cycle per day, the specification gives the device's battery a lifespan of about two-and-a-half to three years.
The full AppleCare+ extended warranty pricing for the Apple Watch is now live on the Online Apple Store. All Watch models include Apple's standard 1-year warranty and up to 90 days of complimentary support, but now these extended warranty plans are optionally available.
For the entry-level aluminum Apple Watch Sport, the AppleCare+ coverage costs $49. The mid-tier stainless steel Apple Watch models command a cost of $69 for the extended AppleCare+ coverage, while owners of the gold Edition models will need to fork out a whopping $1,500.
But that's not all.