Support

Unsurprisingly, iPhone Messages bug crashes iPad, Mac, Apple Watch, WhatsApp, Twitter and Snapchat

Christian Zibreg ∙ May 29, 2015

An odd software bug which causes the iPhone's Messages application to crash and sends the handset into a respring after a certain text is received affects the iPad, Mac, and Apple Watch, too. In addition, the text bug apparently affects third-party social and messaging apps that deal with text, including WhatsApp, Twitter and Snapchat, The Guardian newspaper learned today.

That's hardly surprising. The issue can be traced back to a specific series of Unicode characters, suggesting a bug in the text engine framework called CoreText that exists in iOS and OS X.

That would explain why third-party apps that deal with messages, like Twitter and Snapchat, were affected as they tap into Apple's CoreText engine to manage strings of text and layouts.

Apple publishes temporary fix for Messages issue, says software update coming soon

Sébastien Page ∙ Updated October 3, 2016

In a new support document published Thursday night, Apple acknowledges the Messages bug that was first uncovered two days ago, offering a simple workaround to temporarily circumvent the issue, while announcing a fix will be available via a software update soon.

Apple confirms tattoos can impact heart rate sensor performance on Apple Watch

Cody Lee ∙ Updated April 18, 2018

In an update to an Apple Watch support document this week, Apple confirms that tattoos around the forearm and wrist area can impact the heart rate sensor performance on the wearable. Earlier this week, Watch owners took to Twitter and Reddit to complain that their tattoos were causing all sorts of errors with the device.

Apple addresses the issue in a document entitled "Your heart rate. What it means, and where on Apple Watch you’ll find it." Many factors, it says, can affect the performance of the Watch's heart rate sensor, including skin perfusion (blood flow), irregular motion/movements, and permanent or temporary changes to your skin.

Apple lists Apple Pay-compatible cards

Christian Zibreg ∙ October 21, 2014

With yesterday's release of iOS 8.1 with Apple Pay, shoppers can now experience the convenience of making payments with the touch of a finger at over 220,000 stores in the U.S. (and possibly elsewhere) outfitted with NFC contactless terminals.

Apple's now published a new support document detailing the types of plastic Apple Pay supports.

Long story short, major credit and debit cards are accepted as you would expect. Certain prepaid cards, corporate cards and loyalty and gift cards issued by some banks not so much.

Apple to add after-sales service for Beats headphones and speakers

Christian Zibreg ∙ October 14, 2014

Apple mays start providing after-sales service for Beats headphones and speakers soon, according to a report from Greek technology blog TechInGreek.com [Google Translate] which dug up an internal document showing that Apple Service Providers in the country are gearing up to provide service for Beats Electronics gear.

If authorized Service Providers are going to be adding Beats after-sales service, Apple should follow suit.

Indeed, “in the near future, Apple will be responsible for providing service to customers with Beats Electronics products and accessories,” reads the memo Apple sent out to its Service Providers.

Apple provides workaround for those affected by iOS 8.0.1, says iOS 8.0.2 will be available in the next few days

Sébastien Page ∙ Updated May 15, 2023

Apple issued a support document Wednesday night detailing a "workaround" on how to revert back to iOS 8 for those users that were affected by the release of iOS 8.0.1 earlier in the day, an update which incapacitated iPhone 6 and iPhone 6 Plus devices.

Besides providing instructions on how to downgrade to iOS 8, the company noted that it is "preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it's ready in the next few days."

Apple creates tool to remove U2’s free album from both your iTunes music library and purchase history

Christian Zibreg ∙ Updated April 2, 2017

After taking some heat over its decision to force the free U2 album, “Songs of Innocence”, onto users' devices last Tuesday, Apple today published a support document and released a tool which removes the album from users' iTunes music library, as well as from their iCloud purchase history.

The decision to give away the Irish rock band's latest album has backfired because having added it to purchase history has automatically downloaded the album for folks with automatic music downloads enabled in Settings.

Apple rolling out on-site iPhone 5s screen replacements to U.S. retail stores

Christian Zibreg ∙ August 5, 2014

Well, it had to happen someday. Call it a stroke of bad luck or inattention on my part, but it only took a fraction of a second for my shiny new iPhone 5s to slip out of my hand and fall on the concrete face down, just a few short weeks after purchasing the device! For the record, I am the type of person who handles my devices with utmost care so you could imagine my sorrow and feel my heartache.

Now I'm left with a pricey device that has a damaged screen with nasty cracks appearing all the way down to the steel Touch ID ring. A quote my nearest Apple Store gave me for an out of warranty screen replacement was just unbearable. And, it would take them at least a week to, or even more, to service the device, which was unacceptable to me.

Worse, iFixit at the time didn't yet sell an iPhone 5s screen replacement kit. In addition, history has taught me all to well to avoid inexpensive screens sold on eBay. More often than not, these third-party components don't hold a candle to Apple's Retina screen in terms of color accuracy, overall image quality and touch sensing.

Luckily for our U.S. readers, after introducing in-store iPhone 5c screen repairs back in January, Apple Stores in the United States can now replace your damaged iPhone 5s screen in a matter of an hour...

Apple celebrates diversity and equality in new ‘Pride’ video

Cody Lee ∙ July 7, 2014

At the end of June, San Francisco held its 44th annual Pride parade where people from all around the world marched to show their support of the LGBT community. Several tech companies, including Apple, participated in the event.

CEO Tim Cook, Environment Director Lisa Jackson and thousands of other employees were in attendance, and Apple tonight posted a video of the parade. Dubbed 'Pride,' the clip celebrates the iPad-maker's commitment to equality...

Apple extends AppleCare+ purchase window to 60 days for iPhone and iPad

Joe Rossignol ∙ July 1, 2014

As we outlined in a report earlier this month, Apple has gone ahead and doubled the AppleCare+ purchase window for new iPhones and iPads. Customers are now eligible to purchase AppleCare+ for their new iPhone and iPad up to 60 days after purchasing the device, whereas it was previously 30 days. AppleCare+ extends Apple's 90-day complimentary support to two years and includes accidental damage coverage.

AppleCare+ costs $99 for both the iPhone and iPad plans, purchasable through the Apple Store both in-store and online. Apple has updated its website to reflect the new 60-day policy that is now in effect in all regions outside of Japan, where the 30-day window remains. These changes do not apply to Macs, iPods or any other Apple products outside of the iPhone and iPad…

Apple rolls out new design for its Support Communities website

Cody Lee ∙ Updated April 17, 2018

Following a report yesterday regarding incoming improvements to the AppleCare program and its customer support tools, Apple has rolled out an update to its Support Communities website that includes a fresh new design.

The new look is cleaner and more streamlined than its predecessor, which makes for easier navigation, and it extends throughout the portal. It even reaches the forums, where users congregate to resolve various problems...

Apple plans to improve AppleCare+ and iOS device support in near future

Joe Rossignol ∙ Updated April 17, 2018

According to the well-connected blogger Mark Gurman, citing Apple employees that wish to remain anonymous, Apple Vice President of AppleCare and technical support Tara Bunch held a Town Hall meeting this week for AppleCare employees. At the meeting, several upcoming improvements to AppleCare+ and other support platforms were outlined.

Bunch hinted that AppleCare+ may be expanded to additional countries, although it is a challenging process because of the insurance and government-related legal processes that vary between countries worldwide. Bunch also told employees that Apple is testing a pilot program to expand the eligibility window for purchasing AppleCare+ to 60 days. Several other changes are incoming…