Support

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

Christian Zibreg ∙ March 25, 2016

As we reported, numerous users took to Apple's support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac's Chance Miller.

Apple support document addresses activation issues some users may encounter after updating to iOS 9.3

Sébastien Page ∙ March 24, 2016

Apple has released a support document Wednesday night to address an issue where some iOS users are unable to activate their devices after updating to iOS 9.3, a software version released earlier this week.

Most reports of the issue seem to come from iPad 2 owners, although a quick search online shows that some iPhone users were also affected. In this support document, Apple offers a few options to try and remedy the problem.

Why making a support account on Twitter was a great move by Apple

Anthony Bouchard ∙ March 5, 2016

Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.

Although it's taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it's still great to see Apple is using another method of communication to reach its users.

In this piece, we'll talk about why we think creating the support account on Twitter was a great move for Apple.

Apple will repair 2011-2013 MacBook Pros with video issues until December 31, 2016

Christian Zibreg ∙ February 19, 2016

Apple has extended a repair program to fix MacBook Pro notebooks that are plagued with video issue until December 31, 2016, reveals an updated support document on the company's website. The MacBook Pro Repair Extension Program for Video Issues, as it's officially referred to as, was originally scheduled to expire on February 27, 2016.

A small percentage of 15 and 17-inch MacBook Pro models sold between February 2011 and February 2013 may display distorted or scrambled video on the computer screen, show no video on the inbuilt screen or external display or the machine may restart unexpectedly.

iPhone screen protector installation service is now available in Apple Stores around the world

Christian Zibreg ∙ Updated March 19, 2019

A new retail service by Apple, which offers to apply screen protectors on customers' iPhones using dedicated in-store machines, is now available at Apple Stores in the United States and around the world, MacRumors reported.

Based on Belkin's ScreenCare+ Application System, the system allows store employees to apply Welkin-Branded screen protectors (either a Belkin TrueClear InvisiGlass Screen Protector or a Belkin TrueClear Anti-Glare Screen Protector) on the iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus devices.

Apple rolled out the system a week ago in its retail stores in Japan. As of this morning, the service is available across Apple Stores internationally.

Apple Stores in Japan are now offering iPhone screen protector installation service

Christian Zibreg ∙ Updated March 19, 2019

As first noted by MacOtakara, employees of Apple Stores in Japan have now received specialized Belkin tools to install screen protectors on iPhones in-store, though it's unclear if this iPhone screen protector installation service might soon expand to other Apple Stores around the world.

Using Belkin's TrueClear Pro device, store employees are able to apply a screen protector in a straightforward and easy manner. Prices range from 2,180 yen to 4,280 yen, depending on material and device size, which works out to about $19 to $37.

Apple investigating iPhone 6s battery percentage issue, offers temporary fix

Christian Zibreg ∙ January 18, 2016

Has the battery percentage indicator been acting up lately on your iPhone 6s or iPhone 6s Plus? If so, you're not alone: this is a known issue, according to Apple's newly published support document.

“If you change the time on your iPhone 6s or iPhone 6s Plus manually or change time zones when traveling, you might notice that the battery percentage doesn’t update,” reads the document.

Apple is aware of the problem and working hard to deliver a permanent fix.

Apple working on brand new iPhone app for all your support, repair and troubleshooting needs

Christian Zibreg ∙ Updated November 4, 2017

Apple is working on a standalone app meant to make it easier for its customers to access a variety of helpful resources, documents and manuals whilst streamlining the repair and troubleshooting process, according to prolific Australia-based leaker Sonny Dickson who shared a few purported screenshots of a yet-to-be-named software with uSwitch.

Apple provides interim fix for iPad Pro sluggishness after long charge

Christian Zibreg ∙ November 19, 2015

Following reports from iPad Pro owners who have been complaining about the device becoming unresponsive after being charged for a lengthy period of time, which typically occurs during overnight charging, Apple has now acknowledged the issue and confirmed it's working on a permanent fix.

In the meantime, the company has provided an interim fix that it says will temporarily restore normal operation after the iPad Pro becomes unresponsive.

Many iPad Pro owners are complaining about unresponsiveness after long charge

Christian Zibreg ∙ Updated February 11, 2016

A couple of threads are currently growing on Reddit and the Apple Support Communities forums, with a significant number of lucky owners of the iPad Pro complaining that their device becomes unresponsive after being charged for a lengthy period. This typically occurs during overnight charging.

The annoying issues causes the device to require a hard restart to restore functionality. Apple had not commented on the hiccup publicly at the time of this writing, and almost certainly will not.

Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

Christian Zibreg ∙ May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple's tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found.