Following reports from iPad Pro owners who have been complaining about the device becoming unresponsive after being charged for a lengthy period of time, which typically occurs during overnight charging, Apple has now acknowledged the issue and confirmed it’s working on a permanent fix.
In the meantime, the company has provided an interim fix that it says will temporarily restore normal operation after the iPad Pro becomes unresponsive.
In a support document published today, Apple advises the affected customers to perform a force reset if their iPad Pro doesn’t respond when they press buttons or tap on the screen, and the screen is black.
A force reset is accomplished by holding down the Sleep/Wake and Home buttons simultaneously for about ten seconds, until the device restarts itself and the Apple logo appears on the screen.
“Apple is aware of this issue and is investigating,” reads the document, which the company promises to update “as more information becomes available”.