How to use Conversation View in iOS Mail app

By , Oct 20, 2016

ios-9-mail-app-icon-full-size

In iOS 9, you could organize emails in Apple’s stock Mail application by thread but that was pretty much it. iOS 10 introduced a pair of new settings for simplifying inbox management.

The first tells Mail to arrange emails in a thread in the order they were received, with the most recent ones at the top. The other prompts the app to unify threads by including relevant emails from other mailboxes.

In this tutorial, we’re going to teach you how to enable and use Conversation View in Mail and leverage the aforesaid toggles to bring some order to your inbox.

What is Conversation View?

Conversation View in Mail is just that, a view—one that collates relevant emails and replies based on their SUBJECT field.

Conversation View does not move your emails around. It won’t mess up your mailbox structure nor will it file messages in folders or create copies of emails. Threaded messages appear as normal emails in the inbox list.

Tapping a thread shows you its emails listed one after another. You’ll notice that replies to the original message in a thread are shortened for clarity (quoted replies are hidden) and to make browsing and managing threaded exchanges easier.

iOS 10 Mail Conversation View iPhone screenshot 008

Tapping a blue See More link at the bottom expands the message. To expand and see all of the response in a thread, tap a disclosure triangle next to any message.

You can, of course, swipe left or right on any message in a thread to reveal actions. To change the swipe settings and cherry-pick the actions you want to appear in the menus, go to Settings → Mail → Swipe Options.

How to organize emails by thread

As mentioned, Mail organizes emails by thread. This feature should be enabled by default though it doesn’t hurt double-checking that it has been turned on.

On your iPhone, iPad or iPod touch, go to Settings → Mail and slide the switch Organize by Thread underneath the Threading headline to the ON position.

iOS 10 Mail Conversation View iPhone screenshot 002

Disable the switch and Mail reverts back to showing threaded emails in the order they were received, which makes following threaded conversations unnecessarily cumbersome.

Completing your threads

Mail normally excludes from threads any messages that you may have manually moved to other mailboxes. To change this behavior, do the following:

Go to Settings → Mail on your iPhone, iPad or iPod touch and slide the switch Complete Threads underneath the Threading headline to the ON position.

iOS 10 Mail Conversation View iPhone screenshot 004

This tells the app to show a complete thread in one vertically scrollable view, regardless of whether some of its emails were moved to other mailboxes.

Every message in a thread that was moved to a different mailbox shows a heading saying “Found in [MAILBOX NAME]” at the top. As demonstrated below, Mail informs me that my message to Twelve South’s PR was found in the “iDB Sent” mailbox.

iOS 10 Mail Conversation View iPhone screenshot 001

The Complete Threads setting only controls how Mail displays emails in a thread so rest assured that any moved messages shall remain in the mailboxes you moved them to.

Showing most recent messages on top

Mail defaults to showing threaded messages in chronologically reversed order.

iOS 10 Mail Conversation View iPhone screenshot 006

To prevent Mail from surfacing the oldest messages at the top of a thread, go to Settings → Mail on your iPhone, iPad or iPod touch and slide the switch Most Recent Message on Top underneath the Threading headline to the ON position.

iOS 10 Mail Conversation View iPhone screenshot 003

Mail shall now display the most recent emails at the top of a thread.

iOS 10 Mail Conversation View iPhone screenshot 007

I personally prefer having the most recent emails shown at the top of the tread.

Before iOS 10, you had to scroll down to a thread’s bottom to see the latest emails which was incredibly frustrating when browsing very long threads.

No more scrolling with the Most Recent Message on Top setting turned on!

iOS 10 Mail Conversation View iPhone screenshot 005

Summing up, you’ll wholeheartedly recommended to take advantage of Conversation View in Mail. But don’t you just go in Mail expecting everything is already set up the way it’s described in this how-to.

You’ll need to hop to Settings and toggle those switches that tell Mail to collate emails in threads no matter the mailbox they’re in and show the most recent ones at the top.

Related tutorials

You may find the following Mail for iOS how-tos useful:

For the complete list of 100+ new features in iOS 10, see our monster post here.

That’s a wrap-up

And that concludes our tour of threads in Mail.

We believe everyone should take advantage of the new organization options in Mail for iOS 10. Email threads not only save you time, they also make you more productive. With Conversation View, you’ll be on top of things like important business exchanges, planning trips with your friends and long conversations that yield responses from multiple people.

Simply put, Conversation View in Mail makes managing the back-and-forth and wrangling unwieldy inboxes easier than ever before.

Do you like Conversation View in Mail? Are threaded conversations better from a usability standpoint than the traditional inbox organization, do you think?

Chime in with your thoughts in the comments below and don’t forget you can send us your submissions for future tutorial coverage at tips@iDownloadBlog.com.

  • Share:
  • Follow:
  • Smegmatron

    So now the stock mail app does what Airmail and other every mail apps around are doing for years now?

    • Jack Wong

      Which feature you are talking about?

    • Diego Milano

      It may be so, but I’m not interested in those other apps, I always preferred the stock Mail app, a habit I inherited from the time I had jailbreak tweaks installed to customize the app functionality. 😉

  • Jack Wong

    This review is still missing the most important feature – conversion summary view by the sender.

    • Diego Milano

      Stop teasing! Now I can’t wait to get iOS 10, but I won’t give in, I prefer my jailbreak A TRILLION times more. 😉

  • Diego Milano

    God, I use mail for work and I didn’t know Mail had changed so drastically in iOS 10!

  • diggitydang

    Seems like this is more taps to get what you want. A read more link? Really??? As if I don’t want to read the WHOLE message??? Also, how do you delete a message within a thread without deleting the WHOLE thread???

    It’s all a bit frustrating…