How to set up a Hotmail account on iPhone

By , Feb 21, 2014

Email iPhone

Yesterday I received a call from a friend asking how to set up a Hotmail email account on her new iPhone. I was actually surprised she was asking this because she already has an iPad and didn’t seem to have any problem setting up Hotmail on it.

While looking into her issue, I remembered that the Hotmail brand has been retired and replaced by Outlook, which I assume is causing a lot of confusion for people still looking for the Hotmail option in the iPhone or iPad settings.

I figured that if my friend needed instructions on how to set up Hotmail on iPhone, she probably wasn’t the only one, hence this post…

As some of you may have already figured out, this post is not for everyone. If you already know how to add Hotmail to iPhone or iPad, then just skip it, and please avoid mocking those who aren’t as technologically proficient as you are.

How to set up Hotmail on iPhone

Note that these instructions have been written for Hotmail, but the process is exactly the same whether you want to set up an Outlook, Live, or MSN account. This tutorial shows you how to do this on an iPhone, but the steps are identical on iPad.

Step 1: Go to Settings > Mail, Contacts, Calendars > Add Account

Set up Hotmail on iPhone

Step 2: Select As noted above, the process is the same whether you have a Hotmail, Live, or MSN email account.

Step 3: Enter your Hotmail email address, password, as well as a description of the account. The description will be the name of this particular email inbox in the Mail app, once you’re done with the set up. A good description would simply be “Hotmail.” Tap Next when you’re done.

Add hotmail to iPhone

Step 4: Select what Hotmail data you want to have access to on your iPhone. You can choose to sync your email, contacts, calendars, and reminders with Hotmail. By default everything is turned on. Once you have selected what you want, tap Done.

Hotmail email contacts calendars iPhone

Step 5: Go to the Mail application on your iPhone. Your newly created Hotmail account should be available there.

Step 6: By default, only one week worth of emails is synced with your iPhone, but you can easily change that. To do so, go back to Settings > Mail, Contacts, Calendars > Hotmail > Mail Days to Sync > and choose how many days should be synced. If you want to have access to all your emails, choose No Limit.

set up hotmail for iphone

As you can tell, setting up Hotmail on iPhone is pretty straightforward. Remember that adding Hotmail to iPad is just as easy. Just follow the steps above and you should be up and running in no time. Maybe the most important here is to remember that Hotmail is now Outlook, and although it doesn’t change anything for you as a user, the Outlook option is the one you must choose to get Hotmail working on your iPhone.

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  • Virus

    Thought Hotmail was renamed to Outlook last year

    • Yes, this is what I say in paragraph 2

  • Tommy

    Lol really. Never knew someone would actually ask a question like that as all mail setups are the same. Next we’ll have people asking how to change the camera to video mode.

    • Have a look at paragraph #4 🙂

      • Tommy

        Oops. Sorry sir. My bad.

  • Sputnik09

    Hotmail its so… so 1999

    • Don’t tell that to my mom, or she’s gonna be upset. She always thought she was so high tech, haha

      • Sputnik09

        Seriously Seb, I can’t avoid to quiver when someone gives me she/his ancient Hotmail address. 😛

      • sanjeev chahar

        i too use hotmail and i feel it is bit faster than gmail or any other mail service

    • True Dee

      I thought this too. After giving it a go, I find it quite enjoyable to use. I then bought a cheap Windows phone (Nokia Lumia 521) to replace a lost phone. Great value for the phone and works well. Outlook account is required to use the phone but I think Window’s products works seamlessly and with better features (like 10 free GB of OneDrive) than other systems. Hotmail has come a long way.

  • Jonathan

    Before you go on saying this is stupid and dumb and everyone knows it. I quote from above for those too lazy to read it:

    As some of you may have already figured out, this post is not for everyone. If you already know how to add Hotmail to iPhone or iPad, then just skip it, and please avoid mocking those who aren’t as technologically proficient as you are.

    Have some respect for iDownloadBlog, people. Different posts are for different people.

    • Tina Holcomb-Blackman

      Well you may think some of us are stupid for asking how to set up a Hotmail account. But I can guaranty you that it’s not that simple for some of us. I have used Hotmail for my Real Estate biz. So changing wasn’t an option when you’re using for your bizness. I change my password frequently and every time I do I have to ask for assistance because it doesn’t ever like my new password. Just changing the password doesn’t work. Deleting and re-adding my e-mail account doesn’t work. So that isn’t the answer I’m looking for. I want help for making Hotmail work on my iPhone that obviously doesn’t like your easy answer above. Because that easy option just doesn’t work for my iPhone.

  • Patrik Parlesák

    hey, can you show me how to set outlook on mac? thanks 🙂

  • abdullah575

    are we kids??? no every body know that!!

    • AMB_07

      Not everyone is as cool as you

    • Jonathan

      Too lazy to read as far as paragraph 4?

  • Tom

    Tim Cook does not have a Hotmail account!

  • on3simpleclick

    Yeah, this isn’t new news at all. I’ve been doing this for quite a while. The mail app supports a lot of providers, as long as they support POP3 or IMAP, then you can add the account on your iDevice.

  • tstsr6

    My hotmail account is now my spam account

  • Yanni

    Thank you so much, I have been struggling with my emails for months and now they are working properly!!!!!

  • Fritzie Basco Aquino

    Not working for me at these days. Please advise. Thank you.

  • Ral gem

    Funk no funca the bitch

  • catb

    Thank you so much Sebastien this was really helpful. Dont you just hate smart arses when it comes to tech speak?!! For gods sake get out of your own backsides!!

  • Carl

    Doesn’t recognise my username or password. I’ve changed my password several times to make sure but still doesn’t pick it up. Any troubleshooting ideas.

    • D K

      If your two-step verification feature is on, go into your outlook account, tap “security & password” and scroll down to turn off the two step verification. After that, go through the above process again. Hope this helps.

      • Chica

        I am having the same problem and I don’t have two step verification on. It says unable to verify account information

      • Mark

        This helped. Maybe I’l start clearing all the junk out now its on my phone!

  • Niyi Makinde

    Still not working for me. I have an account and not hotmail.

  • Jason

    My iPhone tells me that my password is incorrect, and thus can’t sign in to my email. However, I’ve tried many, many times and it’s DEFINITELY correct. How can one navigate around this problem?

  • Marion H Brockie

    I wish it was that easy. Have Hotmail on my trusty PC but iPad and phone (LG2) says my password is incorrect. Have tried changing my password several times but that is NOT the problem

    • here’s what you have to do – you need an app password from microsoft (just google microsoft app password and it will tell you how).

      do as above instructions except instead of using your normal password for the setting up mail, use the new app password.

      works. just did it. irritating, but that’s the solution.

      • Marion H Brockie

        I had to download something called Google Authenticator but working now, thanks x

  • Pauline

    @ D K, thanks a bunch for your help. Turning off the 2 step verification feature helped me set up my hotmail on my iphone.

  • Carl Gagnon

    This was very helpful, Thank You!

  • freehealthcareforall

    Good instructions.

  • TechChallenged

    Thanks very much! I have already wasted half a day trying other instructions that didn’t work.

  • Hotmail Technical Support

    [[1 855-867-5844]] Hotmail
    Technical Support phone number – Hotmail Technical Support phone number USA

  • Becky McCasland

    Outlook will not accept my password on my iphone 6. How do I fix this?

  • Larry

    Just left my company for retirement and have always had an IT department to make technology work. This was my first attempt and it was flawless. Thanks for the help and no, we are not all the same when it comes to technological knowledge

  • Max Oliveira

    I try to do it as it said so, but i always get the message that is was not possible to confirm my account.. i am sure that i am inserting the right data!! Does Somebody have any idea!?

    • BusyB

      Hi, you may have already sorted but I’ve just had the same problem and just sorted by going into my account on the PC, into the security settings and turning off the 2 step verification. Mail now works on iPhone.

  • Katrina

    Thanks for the help. I didn’t know that I had to go in and switch to outlook. My hotmail just stopped loading mail one day and I didn’t know why. It’s not that I don’t know how to add a mail account. I just didn’t know I had to switch it over. Again, thanks.

  • Gwennan Denise

    Thank you for your clear instructions, written in a very kind way, on how to add my “ancient” hotmail email address onto my lovely new iphone ( & yes I do have icloud addresses too). Computer stuff does not come naturally to everyone. I have to say I do have other skills, perhaps considered un-trendy. I was so pleased with my achievement I simply had to wake my cat-napping husband to tell him!

  • Di Ming Poon

    I know this is an old post, but anyway, not until today that I feel I have a need to do this. Thank you for this article. 🙂

  • michelelabella

    i followed this however i can send but not receive messages.

  • Rich Higgins

    Thanks worked great

  • BusyB

    I never had a problem with my Hotmail / Outlook account until this weekend and spent a couple of days trying to get the mail on my iPhone to work after changing my password on the PC. This post has been great as I would not have known to go to the security settings on my account to turn off the 2 step verification!! All working fine now and I also picked up tips about length of time for showing emails etc so a huge thank you to everyone who posted advice on here!!!

  • Diane

    After the last update (9.0.2), Hotmail (also called Outlook) makes me sign in every time (on iPhone 6). I check the “keep me signed in” feature, but it will not keep me signed in. I tried to ADD a Hotmail account, but it says the identical account is already there. Any ideas how to make the “keep me signed in” feature work again.


    Thank you. I’m tech-savvy & usually able to easily do this stuff. But for some reason, my iPhone suddenly “forgot” my hotmail account & I was unable to re-establish it. I think I was selecting “Exchange” instead of “Outlook”. I should have known better. Just like Microsoft to take something that was working perfectly (i.e., Hotmail) and suddenly make it hard.

  • David

    not all mail set ups are the same. I cannot get my phone to recognise the hotmail account, nor on my mac desktop. a pop up window shows a message, “unable to verify account information”. Quite frustrating really as I have followed these steps before seeing this thread and after as well having sought out information on what I may be doing wrong,.. and the answer to that is nothing., I have done it correctly but get no satisfaction.

  • Sallie Milsom

    Thank you Sebastien

  • Travis L Symmonds Schwanbeck

    Well I am among a few that for some reason it will not accept my setup. I have entered my info a few times with the same result “Unable to verify account information” this is weird cause It work on my previous Iphone no issues at all. so am i missing something here or is it not going to work at all?