iOS 7 (Messages 005)

Since the release of iOS 7 last month, users have been complaining of issues activating iMessage. What’s more, out of those who have been able to activate the service, some have been experiencing problems sending and receiving messages.

Well the good news is, Apple is aware of a glitch in the new firmware that is causing the disruption of iMessage activity and is working on it. The company tells The Wall Street Journal a fix will be available in an upcoming software update…

Here’s Apple’s statement to the Journal:

“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

In the meantime, a few temporary fixes:

– Turn off iMessage in Settings > Messages
– Reset networking settings in Settings > General > Reset
– Reenable iMessage in Settings > Messages

You can also try restarting your device.

iOS 7 has now been available to the public for two weeks, and has been installed on more than 200 million devices. Apple is calling the rollout one of the “fastest software upgrades in history,” and it reportedly caused a 112% spike in Internet traffic.

On September 20, Apple released iOS 7.0.1 for iPhone 5s and 5c handsets containing “bug fixes and improvements,” and last week it released 7.0.2 to fix a Lock screen vulnerability. And it’s expected to release iOS 7.0.3 in the next several days.

  • Martijn_Brunott

    A Fraction of a Percentage !?? Everyone I know is complaining about this !

    Not a very professional comment from Apple’s side !

    • Arjay Dioquino Antonio

      How many do you know? 50? 100? Still a fraction of the more than 200 million I believe..

      • Martijn_Brunott

        Yes Yes, 10 actually. My comment was more geared towards how they downplay the severity. Check out the forums and you’ll find 100’s of people commenting so I suspect it’s a little larger than a fraction of a percentage.

      • Guest

        Alright. Hopefully they get this fixed soon.

      • Thoughts

        A quarter of a percent is still 500,000 from 200 million

      • thejohnnycakes

        i know 6 from FB friends, including me. that’s a pretty high percentage, when i only have 1000 friends.

      • Jim Hart

        6 out of 1000 is (6/10)%, which is exactly what Apple said.

      • mrgerbik

        so somehow this downplays the problem???

      • pilotgeg

        I would assume that all 1,000 of your friends don’t have iPhones so the actual percentage is probably higher.

  • Sokrates

    Resetting the network settings worked for me.

    • Martijn Brunott

      Some of us rebooted our phones and that has worked too. All seems to be working fine now.

  • Alvn D. Gzmn

    Use WhatsApp 😉

    • Gustavo Adolfo Mirabal

      Line is quite good too

  • abdullah575

    when iOS 7.1 realse ???

    • Martijn Brunott

      Rumour has it, end of October. I am looking forward to losing the minor glitches I’ve found. My iPad’s folder icon on the bar is 40% translucent and 60% some off-green colour when in Landscape mode. That’s been there since 7.0 so I hope that gets addressed soon 😉 Occasional crashes when in Settings is also annoying. And lets hope they work on the battery time for the iPhone 5 ! It’s definitely a 3rd less (probably more actually) than I’m used on an average day !

      • ConduciveMammal

        I can only hope they’ll bring back the Facebook status widget

      • Lance Baker

        I don’t think that will happen.

      • ConduciveMammal

        Yeah, me either if I’m honest

  • thejohnnycakes

    finally. i was getting annoyed with my shiny 5.

    • chumawumba

      5? Why not 5s?

  • ConduciveMammal

    My iMessage activated fine but get the occasional message sent/received as text message

  • Rus111

    The iMessage and FaceTime setting is connected with the date and time. In order for the iMessage to work make sure your time is at automatic.

  • Kenny Woodard

    Sometimes I’ll get iMessages 4 minutes late. I will get the notification and it will say “4 mins ago”. A lot of times it’s between 1 and 2. But that’s still kinda ridiculous.

  • I was having a problem with iMessage but I just rebooted my phone and all is well now.

  • Aaron de Silva

    My phone has a weirder problem. It goes into no service for no reason. Only fix was to reset network setting. I have other phones on the same network and only this one is affected. Anyone else had this issue with iOS 7?

    • Martijn Brunott

      Nope although last time I had that, it was due to a faulty SIM which I then replaced (was a mission to finally come to that conclusion as it’s the last thing one would think of, although quite common i believe !). Have you tried that SIM in another device for a while ?

  • Skyline83

    Am I the only one who noticed messages notification issue? With message notifications on lockscreen, when sliding to unlock the phone, notification baner appears even though you’re on home screen already and haven’t received any new messages. Doesn’t happen all the time but it sure is glitchy.

  • gksn

    no one mention that when turning on and off imessage cost you international sms in every time.

  • Martijn Brunott

    I haven’t experienced that although earlier today I couldn’t get my iPad Mini to rotate (the I’d switch it and it would show that it was switched on screen although it simply would stay in landscape mode !) – No real lag on my 5 though.