Apple retail employees begin training on Apple Pay as launch nears


As Apple readies the launch of Apple Pay for later this month, it has initiated a mandatory, one hour training program for its retail employees and is coordinating with third-party retailers to ensure that stores will be able to complete transactions via Apple Pay starting on launch day.

Per a recent leak, screenshots indicate that Apple Pay establishment will be an option when setting up the rest of the device, and credit card details can be entered manually or scanned in with the device’s camera. A new report by 9to5mac suggests that settings can be adjusted and additional credit cards can be added through an upcoming “Passbook & Apple Pay” tab in iOS’s Settings app.

Further details outline Apple Pay’s integration with credit card companies and banks, as users will be able to view recent transactions, the company’s iPhone app and contact information, and toggle push notifications. Additionally, Apple has eliminated the need to re-enter a renewed credit card information, as Passbook will communicate with the third-party company in order to update the card automatically.


In an Apple retail store, if a product was originally purchased with Apple Pay, users only need to hold their NFC-enabled iPhone 6 or iPhone 6 Plus against the EasyPay terminal to return the item, as this action will display the user’s recent transactions to the employee on hand, who can then officiate the return.

Should Apple Pay refuse to work for a customer, Apple Store employees will have “Apple Pay Demo” software available that will alert the employee of any malfunction with the user’s iPhone hardware. If a physical issue is not the problem, then the employee will advise customers to contact their credit card company or bank for further assistance.

Although Apple has already launched Apple Pay in its Caffé Macs restaurant in its Cupertino campus, the service is not expected to arrive in other retail stores until anywhere from October 18th to early November. However, Apple is expected to reveal more details on Apple Pay at its media event this Thursday.