By Cody Lee on Nov 15, 2014
AT&T told the Associated Press on Friday that it is no longer using permanent cookies to track its subscribers. In late October, security researchers discovered that the carrier, along with its competitor Verizon, were using unique identifying numbers or “perma-cookies” to track their customers online habits.
A spokesperson for AT&T said that the tracking practice was part of a pilot program to improve targeted marketing called “Relevant Advertising.” But it says that the experiment is over, and it has pulled the identifying numbers from their customers’ accounts, although it may still sell the data it’s collected. Read More
By Cody Lee on Nov 14, 2014
Heads up to anyone thinking about signing a new plan or equipment contract with Verizon in the near future, it just tweaked its early termination fee (ETF) policy. Spotted by DroidLife, the policy makes it more expensive to cancel your contract with the carrier during the first 8 months.
Previously, Verizon’s ETF with a 2-year contract would decline $10 for each month of the term you completed, so after 8 months your ETF would be 80$ cheaper. But under the new policy, until you complete the 8th month of service, you’d be stuck paying the full $350 ETF for canceling. Read More
By Cody Lee on Nov 3, 2014
In a joint press release today, AT&T and Verizon announced their voice over LTE (or VoLTE) interoperability plans for 2015. The companies say they are working to allow customers from the two carriers to make VoLTE calls between each of their networks.
Engineers from Verizon and AT&T have begun extensive testing in lab environments and then plan on moving to field trials. “This approach ensures customers will have a seamless experience making VoLTE HD Voice calls between networks,” the release said. Read More
By Christian Zibreg on Oct 31, 2014
Just hours after rival AT&T promised to give Mobile Share Value subscribers more data for their money, Verizon Wireless, the nation’s leading mobile operator, replicated AT&T’s move Friday by increasing monthly data allotments on its $80 and $100 More Everything service plans.
Beginning Saturday, November 1, and running for a limited time, the promotion gives both existing and new More Everything subscribers ten and fifteen gigabytes of high-speed 4G LTE data for $80 and $100 per month, respectively. Read More
By Cody Lee on Oct 1, 2014
It looks like Verizon Wireless won’t be throttling the LTE speeds of remaining unlimited data customers after all. In a statement to The Verge this afternoon, the carrier says it has “decided not to move forward with the planned implementation of network optimization for 4G LTE customers on unlimited plans.”
Verizon announced its plan to throttle LTE for select unlimited data customers in July, as part of its ‘network optimization’ strategy. The decision was met with a large amount of criticism from consumers, as well as FCC Chairman Tom Wheeler, who demanded further explanation for the move from the carrier. Read More
By Christian Zibreg on Oct 1, 2014
Leading United States carriers — Verizon Wireless, AT&T and Sprint — have responded to the release of Apple’s iPhone 6 and iPhone 6 Plus in literally the same manner, by doubling the amount of LTE data included in shared plans albeit on a temporary basis.
AT&T is doubling cellular data on 15GB and higher Mobile Share Value plans through October 31.
Sprint has responded by changing its 32/40/60GB Family Share Pack buckets to 60/80/120GB ones at no additional charge, also valid through October 31.
And arriving late to the party, Verizon is now getting in on the double-data action by increasing the amount of data available to customers who subscribe to its higher-end family plans. The Big Red carrier’s time-limited promotion lasts between tomorrow and — you guessed right — October 31.
Jump past the fold for additional information and the fine print. Read More
By Sébastien Page on Sep 11, 2014
Every year it is the same scenario: Apple unveils a new iPhone, and we all start wondering what we’re financially able to afford. The question on everybody’s lips then becomes “am I eligible for an upgrade?” If you bought your device 2 years ago, then chances are you are already eligible for an upgrade. If you’re not sure what your current status is, we have a way for you to check if you’re going to be able to pick up the iPhone 6 or iPhone 6 Plus at the subsidized price, or if you’ll have to break that piggy bank you’ve been preciously keeping on your dresser for the past 15 years. Read More
By Christian Zibreg on Aug 5, 2014
Verizon Wireless may be the nation’s #1 carrier, but that doesn’t mean it’s America’s most beloved wireless provider. Notorious for the love-hate relationship with its customers, Verizon frequently draws ire of the press and consumers alike who crucify the company and criticize its questionable business practices.
In the wake of a series of customer-friendly moves by T-Mobile, collectively branded under the ‘Uncarrier’ tagline, one after another horror story concerning Verizon is getting unfold and making headlines.
The press likes to dis Verizon as a greedy corporation that shamelessly takes its customers for a ride under the presumption that everyone else is doing it, too. Verizon’s past and present business practices have been ticking me off for quite some time so here’s why I’d literally rather throw my money into a fire pit than give it to them… Read More
By Cody Lee on Jul 30, 2014
Last week Verizon announced a new ‘network optimization’ initiative to start throttling data users. Beginning in October, the carrier is going to start slowing the speeds of the top 5% of its unlimited LTE customers when they’re connected to a busy cell site.
Obviously, VZW subscribers weren’t very happy with the news, and apparently neither was the FCC. Federal Communications Commission Chairman Tom Wheeler sent a letter to Verizon today saying that he was “deeply troubled” by its new throttling plans… Read More
By Cody Lee on Jul 25, 2014
Back in 2011, Verizon began throttling data output for the top 5% of its 3G customers on unlimited data plans. The carrier had just picked up the iPhone, and was in the process of rolling out its LTE network, so it needed a low-cost way to save bandwidth.
Fast forward to today, and Verizon issued a press release announcing a similar policy for LTE customers. Starting in October, the company plans to start “optimizing its network,” which is a nice way of saying it’s going to start throttling high-volume users… Read More
By Jake Smith on May 20, 2014
Verizon Wireless has announced the roll out of its Voice over LTE technology – better known as VoLTE – will begin across the US later this year.
The new technology will move Verizon’s LTE service past data and will offer an HD Voice experience, using the AMR-wideband standard. “This solution provides the best voice quality available now and allows for future interoperability with others using the standard,” Verizon claims. Read More
By Christian Zibreg on May 19, 2014
The nation’s top carrier Verizon Wireless on Monday announced it has started utilizing AWS spectrum to bring double-fast fourth-generation Long-Term Evolution (LTE) network in select U.S. markets.
Marketed under the XLTE moniker and launching today, the faster network can be used on XLTE-ready smartphone such as the iPhone 5s, Samsung’s Galaxy S5, the HTC One M8, BlackBerry Q10 and many others… Read More
By Jake Smith on Apr 15, 2014
Apple has entered into the “Smartphone Anti-Theft Voluntary Commitment” with HTC, Motorola, Samsung, and others, to curb the smartphone theft epidemic that has been plaguing many city streets.
Under the voluntary agreement, the manufacturers are planning to add several new security features to their smartphones going on sale after July 2015, to make for an industry standard.
Under the Commitment, manufacturers’ smartphones must: Read More
By Cody Lee on Mar 13, 2014
T-Mobile announced today that it has plans to upgrade its entire 2G/EDGE network to 4G LTE. The carrier, which is the fourth largest in the US, says it hopes to be halfway complete with the upgrade by the end of 2014 and expects to be substantially complete by the middle of next year.
The promise to quickly bring its network up to speed with its competitors should help appease customers, who complain of lower speeds in rural and suburban areas. While T-Mobile currently has LTE in many major US cities, a lot of its coverage map is still made up of EDGE and HSPA… Read More
By Christian Zibreg on Feb 21, 2014
Verizon last September announced that it has reached an agreement with Vodafone to buyout its 45 percent stake in Verizon Wireless in one of the largest corporate acquisitions in history.
In December, the Big Red carrier won necessary approvals from the Federal Communications Commission and today the company announced that the acquisition has been completed – Verizon now owns 100 percent of the “industry-leading U.S. wireless carrier”… Read More
By Christian Zibreg on Feb 13, 2014
Caving in to competitive pressure, the nation’s top carrier Verizon Wireless today launched a more competitive shared data family plan which comes with unlimited international messaging, double the monthly data allowance, a complimentary 25GB of cloud storage and more.
Unimaginatively dubbed MORE Everything, the new plan doubles the monthly cap from 500MB to 1GB for Verizon’s $40 a month plan. The $50 plan has gone from 1GB to 2GB and the $60 plan doubles your monthly data cap from 2GB to 3GB.
But that’s not all as Verizon has decided to introduce line discounts for customers enrolled in its Edge early upgrade program. If you’re using up to eight gigabytes of data per month, Verizon will treat you to a line discount of $10, or $20 in the case of plans that include ten or more gigabytes of data per month… Read More
By Christian Zibreg on Feb 12, 2014
Verizon Wireless, the nation’s top wireless carrier by subscribers and revenue, announced Wednesday its same-day delivery service is now available in an additional ten cities in the United States. The expansion comes on top of the five launch markets.
In July 2013, Verizon became the first wireless carrier to offer this service with a pilot program in Philadelphia, which was then expanded in October to include New York City, Dallas, Pittsburgh and San Francisco. The Big Red carrier charges $19.99 to get your mobile device delivered the same day, with delivery guaranteed by 7pm local time… Read More
By Cody Lee on Feb 10, 2014
J.D. Power and Associates published its bi-annual report on wireless customer care performance this week, ranking the top 4 US carriers based on various stats related to customer service.
The marketing research firm asked more than 7,000 subscribers how satisfied they were with the customer service they received from their cell phone provider, and here is how they scored… Read More
By Christian Zibreg on Jan 21, 2014
Verizon Wireless, the nation’s top wireless carrier, on Tuesday reported its earnings for the 2013 holiday quarter. Despite notable gains from T-Mobile, whose attention-seeking CEO earned his company a lot of coverage while lambasting competitors, Verizon has managed to add 1.6 million new contract subscribers during the Christmas quarter of last year, pushing its total subscriber count to 102.8 million customers.
Quarterly net income of the wireless division was $5.07 billion on $21.1 billion in revenue, or $7.9 billion on $31 billion in revenue for Verizon Communications.
The figure compares favorably to a massive $1.93 billion loss in the fourth quarter of 2012, attributed to the damage caused by Hurricane Sandy and rising costs in employee pensions. More tidbits below the fold… Read More
By Christian Zibreg on Jan 7, 2014
As first hinted back in November, Deutsche Telekom-owned Un-carrier, T-Mobile USA, just bought $3.3 billion worth of spectrum from Verizon Wireless, the nation’s top wireless carrier announced yesterday. The newly gained 700MHz spectrum licenses from Verizon should allow T-Mobile to take advantage of the low-band airwaves in nine of the top ten U.S. markets and 21 of the top 30.
What’s in it for you? Think better 4G coverage in rural areas and inside buildings. T-Mobile paid $2.36 billion in cash and $950 million worth of spectrum, by the way.
Oh, and T-Mobile’s CEO John Legere trolled AT&T’s CES 2014 party like a boss and got thrown out in the process. More on that right below… Read More