By Christian Zibreg on Apr 14, 2014
T-Mobile is abolishing consumer overages! Arriving as part three of its Uncarrier announcements, the development seeks to dropping domestic overage charges on all wireless service plans from the Deutsche Telekom-owned carrier.
This much-needed change now gives T-Mobile’s customers a piece of mind knowing they can safely consume data on the go without worrying about being slapped with exorbitant overage fees for exceeding their monthly data allowance.
If history is an indication, rival carriers should reluctantly follow suit or risk getting left behind. Again, no more overage fees on any of your wireless service plans with T-Mobile, not just the carrier’s popular Simple Starter plan that was announced last week… Read More
By Christian Zibreg on Apr 10, 2014
It is no secret that T-Mobile CEO John Legere is not one to mince words or back down from competition. Thus far, he’s delivered. The Deutsche Telekom-owned carrier, the fourth largest in the United States, has taken aim at rivals once again by unleashing the latest three-phase initiative that solves another customer pain point.
The new Uncarrier moves started yesterday with the announcement of a new Simple Starter Plan that includes unlimited talk and text with 500MB of 4G LTE data with no overage fees, for just $40 per month.
Thursday, T-Mobile made another huge announcement. For a limited time only, the carrier is offering 4G LTE tablets at Wi-Fi-only prices, with its interest-free financing that requires no downpayment and spreads the retail price of the device across 24 monthly installments.
Knowing Apple’s cellular-capable iPads cost $130 more versus their comparable Wi-Fi-only models, that’s a not-to-be-missed $130 savings right off the bat. Also, if you add a tablet to your voice plan, T-Mobile will treat you to up to sixteen gigabytes of free high-speed 4G LTE data through the end of the year… Read More
By Christian Zibreg on Apr 9, 2014
Deutsche Telekom-owned T-Mobile, the fourth-largest carrier in the United States, is continuing on its mission to pressure the whole industry to focus on what consumers want. Wednesday morning, the carrier announced a brand new wireless service plan with unlimited talk and text and 500MB of 4G LTE data with tethering for $40 a month.
As the aggressively priced Simple Starter Plan is capped rather than unlimited, you’ll have to purchase additional data once you spend your monthly allotment of 500 megabytes, but don’t worry – the company won’t slap you with overage fees in case you hit the monthly cap.
Jump past the fold for the fine print… Read More
By Cody Lee on Apr 2, 2014
In a rare, but perhaps not-so-surprising move, BlackBerry announced late last night that it will not renew the T-Mobile (US) license to sell its products when it expires later this month, effectively ending the 10 year (or longer) partnership between the two companies.
The announcement comes after a spat broke out between the sides following the carrier’s iPhone offer that suggested BlackBerry users trade-in their phones for Apple handsets. T-Mobile tried to reconcile the matter with the Canadian firm, but it obviously didn’t work…. Read More
By Cody Lee on Mar 26, 2014
Folks with an iPhone on T-Mobile might be interested to hear that there’s a new hacked carrier update available that promises a number of enhancements. It was created by the same folks who brought us that slew of carrier update hacks for Sprint, Verizon and AT&T iPhone models last summer.
This time around, the developers say that the modded update includes a variety of things like boosted data speeds and signal reception (depending on your location). It also adds several native T-Mobile features to your iPhone like the ability to view account balance, texts sent and other usage info… Read More
By Cody Lee on Mar 13, 2014
T-Mobile announced today that it has plans to upgrade its entire 2G/EDGE network to 4G LTE. The carrier, which is the fourth largest in the US, says it hopes to be halfway complete with the upgrade by the end of 2014 and expects to be substantially complete by the middle of next year.
The promise to quickly bring its network up to speed with its competitors should help appease customers, who complain of lower speeds in rural and suburban areas. While T-Mobile currently has LTE in many major US cities, a lot of its coverage map is still made up of EDGE and HSPA… Read More
By Cody Lee on Mar 9, 2014
T-Mobile announced this weekend that it would be making some changes to its existing Simple Choice plans. All of the plan options will now include more data and unlimited international texting from the US, in addition to unlimited domestic talk, text and data.
Pricing tiers still start at $50 per month, except now you get a full 1GB of LTE data at this price, instead of just 500MB. And it goes on from there. You now get 3GB of unthrottled LTE data for $60 per month, instead of 2.5GB, and you get 5GB for $70 per month… Read More
By Cody Lee on Feb 20, 2014
BlackBerry users on T-Mobile who want to upgrade to a new device will now receive $250 towards the purchase of any BlackBerry phone, or $200 toward any other smartphone. The deal follows backlash from both BB loyalists and CEO John Chen regarding a recent promo offer.
For those that missed it, T-Mobile sent out an email to its BlackBerry-using customers suggesting they switch to an iPhone 5s. Loyal BB users took to Twitter to voice their outrage at the insulting offer and BlackBerry’s Chen penned a blog post calling the whole thing “inappropriate.”
And here’s how T-Mobile has decided to respond… Read More
By Cody Lee on Feb 19, 2014
It looks like T-Mobile’s targeted iPhone offer didn’t just upset BlackBerry fans. The Canadian handset-maker’s CEO John Chen says that he and his team are also outraged, especially since their long-time business partner didn’t contact them beforehand.
For those that missed it, T-Mobile has been sending out iPhone promos with the text “great offer for BlackBerry users,” and it caused quite the backlash on Twitter and other social networks from loyal fans. Here’s what Chen had to say about the ordeal… Read More
By Christian Zibreg on Feb 17, 2014
After T-Mobile CEO John Legere recently advised BlackBerry fans to switch to Apple’s iPhone 5s, all hell broke loose as diehard fans deemed the offer insulting and took to social media to express their distaste for T-Mobile’s sleezy direct marketing tactics.
The carrier invited customers via email to switch to an iPhone 5s for $0 down as a “great offer for BlackBerry customers” because the Apple handset has the right tools “to do more”.
Judging by the amount and the intensity of backlash, it wasn’t T-Mobile’s finest moment: after all, it doesn’t take a rocket scientist to figure out that the struggling Canadian smartphone maker owns one of the most loyal and ardent following out there, the types of people who are especially sensitive to anything related to Apple… Read More
By Cody Lee on Feb 16, 2014
TmoNews is reporting that T-Mobile plans to make some changes to its early upgrade program ‘Jump’ in the near future. The site says that the carrier will soon get rid of the 6 month waiting period, essentially allowing customers to upgrade their devices as often as they want.
But don’t get too excited yet. In addition to eliminating its equipment upgrade waiting periods, T-Mobile is also going to raise the amount that customers have to pay off before they can trade in their device for a new one to 50%, or half of their old handset’s full retail price… Read More
By Cody Lee on Feb 10, 2014
J.D. Power and Associates published its bi-annual report on wireless customer care performance this week, ranking the top 4 US carriers based on various stats related to customer service.
The marketing research firm asked more than 7,000 subscribers how satisfied they were with the customer service they received from their cell phone provider, and here is how they scored… Read More
By Christian Zibreg on Jan 29, 2014
T-Mobile persists in its anti-AT&T rhetoric and today marks a new chapter in AT&T trash-talking as the nation’s fourth-largest wireless company puts out a press release ridiculing AT&T’s $450 incentive for T-Mobile subscribers to switch.
Conveniently timed on the same day that AT&T released its Christmas quarter earnings report, the press release argues that AT&T’s offer makes T-Mobile’s own incentive to pay ETFs to switch a no-brainer because AT&T customers can now go to T-Mobile and then come back at no cost.
Seriously, if a customer takes advantage of T-Mobile’s ETF offer and later decides he or she dislikes it for whatever reason, AT&T will pay $450 to take them back so they don’t really lose anything. The Deutsche Telekom-owned operator has also revealed advertisements that should appear in print newspapers today to communicate this message nationwide… Read More
By Cody Lee on Jan 22, 2014
Over the past 9 months or so, T-Mobile has been calling itself the “Uncarrier.” It’s a marketing strategy, for sure, buts it’s certainly been living up to the moniker by dropping contracts, offering free international data, and waving early termination fees for new customers.
But this morning the company announced its most un-carrier move to date: Mobile Money. That’s right, T-Mobile is getting into the personal banking business with a new service that combines a branded prepaid Visa card, a smartphone app, and a no-fee checking account… Read More
By Christian Zibreg on Jan 17, 2014
The nation’s Un-carrier, T-Mobile, is just getting started. After its swearing CEO John Legere said at CES that his company will eliminate another customer pain point by paying off switchers’ early termination fees, now comes word that the initiative will expand to U.S. Cellular and some regional carriers in the United States.
This means that subscribers flocking to T-Mobile from U.S. Cellular and a dozen other small regional carriers that lock subscribers into long-term contracts will also receive the same ETF treatment as defectors from AT&T, Verizon and Sprint currently enjoy… Read More
By Cody Lee on Jan 8, 2014
Last month, T-Mobile’s John Legere hinted that his company was planning another ‘uncarrier’ event. The outspoken CEO sent out a tweet saying something like “time to eliminate another customer pain point? Time for Uncarrier 4?”
Well three weeks have gone by and we haven’t really heard anything else from Legere on the matter, until just a few minutes ago when he took the stage at T-Mobile’s CES event. As promised, he dropped another ‘uncarrier’ bombshell…
By Christian Zibreg on Jan 7, 2014
As first hinted back in November, Deutsche Telekom-owned Un-carrier, T-Mobile USA, just bought $3.3 billion worth of spectrum from Verizon Wireless, the nation’s top wireless carrier announced yesterday. The newly gained 700MHz spectrum licenses from Verizon should allow T-Mobile to take advantage of the low-band airwaves in nine of the top ten U.S. markets and 21 of the top 30.
What’s in it for you? Think better 4G coverage in rural areas and inside buildings. T-Mobile paid $2.36 billion in cash and $950 million worth of spectrum, by the way.
Oh, and T-Mobile’s CEO John Legere trolled AT&T’s CES 2014 party like a boss and got thrown out in the process. More on that right below… Read More
By Christian Zibreg on Jan 3, 2014
T-Mobile’s upcoming Uncarrier 4.0 initiative must have instilled the fear of God into AT&T because the nation’s second-largest wireless carrier just announced it will offer up to $450 worth of credit to T-Mobile customers who jump ship.
The limited-time offer is in direct response to T-Mobile’s upcoming Uncarrier 4.0 moves, set to be revealed at next week’s CES in Las Vegas.
The carrier is hoping to poach T-Mobile customers by partly offering a gift card worth up to $250 for trading in their old phone, with the difference made up in the form of a credit rebate. The full reveal is after the break… Read More
By Cody Lee on Dec 18, 2013
Get ready US carriers and subscribers, it looks like T-Mobile is about to introduce another game-changer. The company’s outspoken CEO John Legere tweeted out this morning that it’s time for them to ‘eliminate another customer paint point.’
He followed the comment by teasing ‘Uncarrier4,’ which is believed to be an upcoming media event T-Mobile is planning to make some sort of announcement. In the past, the carrier has held ‘Uncarrier’ events to unveil things like its Jump plan… Read More
By Cody Lee on Dec 13, 2013
The Wall Street Journal is reporting this afternoon that Sprint is working on a potential T-Mobile USA purchase. The carrier is said to be looking into regulatory concerns right now, and a bid in upwards of $20 billion could come in early 2014.
A merger of these two wireless providers would be significant for a few reasons. For one, it would leave just 3 major competing carriers in the US. And two, Sprint and T-Mobile have a combined subscriber base close to that of AT&T and Verizon… Read More