What to do if music, videos, and other content disappear after an iTunes update

By Anthony Bouchard on May 5, 2016

It’s not that uncommon for the music, videos, and other content in your iTunes folder to disappear after updating iTunes. It doesn’t seem to happen to everyone, but as many internet stories will tell you, it does occur to a number of users on some occasions.

In this tutorial, we’ll show you how to get your iTunes music, videos, and more back when you notice it has gone missing after installing an iTunes app update. Read More

 

Fix: Black Screen of Death after installing nitoTV on jailbroken Apple TV 4

By Sébastien Page on Apr 21, 2016

I was trying to boot up my jailbroken Apple TV a few days ago when I suddenly got hit by the Black Screen of Death. It’s something I had seen mentioned online before, but not experienced myself, so I was a little taken aback.

Conveniently enough, since I was communicating with nitoTV developer Kevin Bradley for the purpose of our podcast, I asked him if he had a quick fix for the issue, which he kindly offered. Read More

 

What you should do if your Mac won’t turn on

By Anthony Bouchard on Apr 11, 2016

Most of the time when you want to use your Mac, you can just press the power button, hear a startup sound, and your computer will begin to boot up so you can use it.

Sometimes however, you don’t get so lucky. There may be a time when you go to use your Mac and it doesn’t turn on at all.

As reliable as Macs can be, there are times when they hiccup. In this piece, we’ll talk about what you can do to troubleshoot a Mac that doesn’t appear to be turning on after you use the power button. Read More

 

Sprint to fix an issue preventing iPhone users from connecting to LTE cellular data

By Christian Zibreg on Apr 1, 2016

Sprint customers took to Reddit to complain about the inability to connect to Sprint’s LTE cellular data network after upgrading to Apple’s iOS 9.3 software update last week. The most recent iOS 9.3.1 update does not appear to have fixed the issue.

Sprint has acknowledged the issue in a text message to affected users and promised a fix, which will likely be delivered in the form of an over-the-air carrier settings update. “Your iPhone may be having data connection issues with the recent software update,” reads Sprint’s message. “We’re working quickly to fix. We apologize for the inconvenience”. Read More

 

Here are some things to check if your Mac is running slowly

By Anthony Bouchard on Mar 31, 2016

Every computer, yes even Macs (there, I said it) can slow down over time if you’re not maintaining it properly or if the computer suffers hardware or software issues.

In this post, we’ll walk you through some of the things you can do to troubleshoot why your Mac might be slowing down, and some possible fixes. Hopefully after reading, you’ll have a snappy Mac again in no time! Read More

 

Common restore errors in iTunes and how to resolve them

By Anthony Bouchard on Mar 30, 2016

Restoring your iPhone, iPod touch, or iPad can resolve a variety of issues, but sometimes you’ll experience issues even when you try to restore your device(s) with iTunes.

You may have received a “This device cannot be restored Error XXX” message from iTunes before, and unfortunately, you may have been forced to do some research to even begin to understand why you’re getting the error, which can cause tons of frustration.

In this piece, we’ll talk about some of the most common iTunes restore errors and how to fix them so you don’t have to spend hours researching for solutions by yourself. Read More

 

iPhone or iPad showing the wrong time? Try these steps

By Anthony Bouchard on Mar 29, 2016

If your iPhone, iPod touch, or iPad has decided that it’s going to start showing you the wrong date or time, it can cause all sorts of issues.

Apart from making you miss important appointments and misinforming you when you want to glance at the time, having the wrong time can also cause issues with App Store downloads and other functions that are critical for operating the iOS device.

In this troubleshooting guide, we’ll walk you through some steps to figure out why your device is showing the wrong date or time, and provide some fixes for the problem. Read More

 

Apple reposts iOS 9.3 for older devices bricked by Activation Lock

By Christian Zibreg on Mar 28, 2016

Shortly after releasing the new iOS 9.3 firmware, Apple was forced to stop signing the update following numerous complaints from owners of older iPhones and iPads, such as the original iPad Air and the iPhone 5s and older, that it was bricking their devices.

Monday, Apple re-released iOS 9.3 to fix an issue that prevented users from activating their device via Activation Lock if they couldn’t recall their Apple ID password used to originally set up their device with.

The re-released versions of iOS 9.2 carries a build number of 13E237 and is now available as an over-the-air download although those with a bricked device might want to apply the update through iTunes in DFU mode. Read More

 

Apple releases a new iOS 9.3 build for older devices affected by the bricking issue

By Christian Zibreg on Mar 25, 2016

As we reported, numerous users took to Apple’s support forums to complain that some owners of older iPhone and iPad devices saw their hardware bricked after updating to the recently released iOS 9.3 firmware. Apple has since detailed the problem in a support document on its website and pulled the software update for select devices.

Today, the company has re-released iOS 9.3 for those devices. The new build of iOS 9.3 for the iPad 2 has version number “13E236” versus the now defunct iOS 9.3 build “13E234” for the iPhone and “13E233” for the iPad, as per 9to5Mac’s Chance Miller. Read More

 

“Cannot Get Mail” errors on your iPhone? Try this

By Anthony Bouchard on Mar 25, 2016

Every so often when you go to refresh your emails from the Mail app in iOS, you may get an error message like the one shown above that reads, “Cannot Get Mail. The mail server imap.gmail.com is not responding. Verify that you have entered the correct account info in Mail settings.

The problem can be annoying; sometimes it may be an issue with your email settings, and sometimes it may just be a hiccup with the email server or internet connection you have established.

In this tutorial, we’ll go over some troubleshooting steps to get your email inbox to refresh as you would expect it to. Read More

 

Apple support document addresses activation issues some users may encounter after updating to iOS 9.3

By Sébastien Page on Mar 23, 2016

Apple has released a support document Wednesday night to address an issue where some iOS users are unable to activate their devices after updating to iOS 9.3, a software version released earlier this week.

Most reports of the issue seem to come from iPad 2 owners, although a quick search online shows that some iPhone users were also affected. In this support document, Apple offers a few options to try and remedy the problem. Read More

 

External display issues on your Mac? Try these steps

By Anthony Bouchard on Mar 19, 2016

Many people use external displays with their Mac, either to mirror their display to a larger screen, or to expand their screen area for additional productivity. As good as this sounds, sometimes problems can occur with external display that will require attention to get fixed.

In this piece, we’ll go over various things that could go wrong with an external display, as well as some potential troubleshooting steps to fix the problem. Read More

 

What to do if an App Store app you downloaded isn’t working or won’t open

By Anthony Bouchard on Mar 18, 2016

Have you ever downloaded an app from the App Store only to find that it wouldn’t launch, crashed, or didn’t work every time you opened it?

It can be annoying when you can’t open your apps, especially when you may have just paid good money to purchase it from the App Store, so in this piece, we’ll go over a few troubleshooting steps you can take to try and get the app to work correctly. Read More

 

iPhone stuck in headphone mode? Here’s a fix

By Anthony Bouchard on Mar 17, 2016

Have you ever unplugged your headphones or speakers from the 3.5mm jack on your iPhone, iPod touch, or iPad just to find that your iPhone was stuck in headphone mode? The most common symptom is that sound won’t come from your iPhone speakers anymore, and in some cases, you may even see the Headphones HUD stuck on your Home screen. It can be frustrating, but it’s usually pretty easy to fix.

In this piece, we’ll discuss why it happens, as well as some troubleshooting steps on how to get out of a stuck case of headphone mode in iOS. Read More

 

Cannot connect to iTunes Store Errors? Try these troubleshooting steps

By Anthony Bouchard on Mar 16, 2016

Whether you’re using your iOS device, Mac, or Windows PC to connect to one of Apple’s digital content stores, you may have been plagued by the “Cannot Connect to iTunes Store” or “Cannot connect to the App Store” alert. It can happen while you’re trying to use the App Store, the iBooks store, and even the iTunes store.

If you’re being plagued by these problems, chances are it’s an easy fix. In this piece, we’ll go over the steps you can take to troubleshoot the problem so you can get back up and running. Read More

 

What to do if your iPhone won’t turn back on

By Anthony Bouchard on Mar 16, 2016

If you’re trying to use an iPhone, iPod touch, or iPad, only to find that the display is black and the device won’t power back on, it could be happening because of a variety of different reasons. The only way to know why it’s happening for sure is to troubleshoot.

In this piece, we’ll attempt to discuss the various reasons why this could be occurring to your iOS device(s), and some potential workarounds to get you back into the device if it won’t power back on. Read More

 

Troubleshooting Continuity issues on iOS and Mac

By Anthony Bouchard on Mar 15, 2016

Continuity and Handoff are features built into your iOS 9 devices and OS X El Capitan Macs that allow the devices to work more seamlessly together. With Continuity, you have instant access to a personal hotspot on demand, the ability to send and receive SMS messages and to make and take phone calls from your Mac, and the ability to pick up where you left off on one device from another.

Although they can work well at times, there is always the lingering chance that the functionality may not work right for you or connectivity may be flaky. In this piece, we’ll go over several troubleshooting steps you can take if your Continuity and Handoff experience isn’t going as expected. Read More

 

How to clear an incorrect unread email count badge on the Mail app

By Sébastien Page on Mar 9, 2016

If you use the stock Mail application on your iPhone or iPad, you may have experienced a mysterious occurrence where the Mail app icon will display a red badge telling you there are unread emails when there actually aren’t any. No matter what you do, it seems that up can’t clear that inaccurate number of unread emails.

The Mail app is no stranger to weird bugs, so let me reassure you here, phantom unread emails aren’t taking over your iPhone or iPad. In this post, I will share with you a few options to fix an incorrect unread count, and hopefully put an end to it all. Read More

 

Latest iOS 9.3 beta fixes 1970 bug that bricks devices

By Cody Lee on Feb 24, 2016

The iOS 9.3 beta released earlier this week includes a fix for the ‘January 1, 1970’ bug that has been bricking devices, reports MacRumors. The site points to its forums, where multiple users found that their devices stuck in boot loops were able to be restored to working order via an update to beta 4.

The fix is two-fold. Folks with the beta installed say that you can no longer move the time on December 31, 2000 past 7 p.m.—disabling the bug entirely, since this prevents you from scrolling back to 1970. And as mentioned above, the new firmware can also unbrick devices affected by the glitch. Read More

 

This tweak protects your iPhone from the “January 1, 1970” bug

By Anthony Bouchard on Feb 16, 2016

A recent bug discovered in the iOS firmware where setting your date back to a certain point in time could brick your device has been getting quite the coverage all across the internet as of late.

With so many people now having knowledge of the problem, the risk has never been greater than it is right now that someone with malicious intent could grab your iPhone while you’re not looking and set your date back to the dangerous date to brick your device on you.

Fortunately, a new free jailbreak tweak called BrickDate is available in Cydia that can protect you from having your date changed to the dangerous date. Read More

 
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