Apple Watch Digital Crown press

Apple posted a new support document this week entitled ‘Get help with the Digital Crown on your Apple Watch.’ The posting is in response to growing complaints from users that their Digital Crowns came become rather “sticky” at times, meaning it’s offering more resistance than usual.

Apple says that if the Digital Crown on your Watch gets stuck or won’t move, it’s likely due to dirt or debris—dust, lotion, etc. If you are experiencing such a problem, it recommends lightly running warm, fresh water over the Crown for no longer than 15 seconds. Repeat if necessary.

Here are the full instructions:

If the Digital Crown gets stuck or won’t move, it might be because of dirt or debris. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean, and repeat as needed:

  1. Turn off your Apple Watch and remove it from the charger.
  2. If you have a leather band, remove it from your Apple Watch.
  3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn’t be used.
  4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing.  
  5. Dry your Apple Watch with a non-abrasive, lint-free cleaning cloth.

For those who can rotate and press-in on their Digital Crowns, but their Apple Watch itself isn’t responding, Apple recommends turning the device off and then on again or performing a force restart. You can do this by pressing and holding the side button and Digital Crown for 10 seconds.

Early Apple Watch users have complained of only a handful of issues since the wearable launched last week, including inconsistent heart rate sensor readings on folks with wrist tattoos. The product is facing a serious supply and demand problem though, with lead times now out to July.

Source: Apple

  • sigh; still waiting for shipment notification on my order, ordered 7am on first day.

    • Gerardo Castro

      Mine was expected to be here 5/13 thru 5/27 and well I woke up to a shipment notification Wednesday. I missed the delivery yesterday so I took a day off and I’m waiting for it right now!

  • @dongiuj

    Get it?

    • Sticky gate? Ha!

      To be fair, this has nothing of a gate. It’s just a basic care and maintenance tip for Apple Watch. Though some lawyer somewhere might try to make a buck out of it.

      • @dongiuj

        No doubt it’s not a gate even though a handful of people reported the issue like a handful of people reporting “bendgate”
        Just thought I’d try to get a bit of a gag in there somewhere.

      • Actually the _side of the watch ought to be a controller; thus no moving parts.

  • Shakur Ali

    I’m still waiting for mine

  • Shakur Ali

    Ordered 10 April

  • Fanboy 

    I found it funny how it states that if your Digital Crown isnt responding to presses, then you should force restart by pressing the side button and DIGITAL CROWN (the one thats not working remember?) haha

    • Lance Baker

      I think the issue is with the turning. Not pushing it in.

  • Andrew

    Just throw it under at tap and wash it off haha the first time i’ve heard apple say use water on your device

  • FreeRunner9616

    finally! this has been bugging me for awhile. I just thought i was crazy.

  • Jamessmooth

    This has been KILLING ME over the last few days… almost made an appointment to go in. Before I put it on the charger every night, I take a microfiber cloth to the back of the watch, sides, etc… yesterday I cleaned into the edges of the digital crown, and that did the trick.

    • Jamessmooth

      Running the digital crown under water for 15 seconds would hurt my soul.

      • Andrew

        haha

  • HamptonWalley

    Those who are still waiting lucky, go ahead and cancel your order. This watch good for nothing 😉