report a problem ios maps

The Apple Maps app has received a fair share of criticism since it was released along iOS 6 in September 2012, and rightfully so. When it first launched, the app was filled with gross locations errors that made for some funny and sometimes dangerous situations. To this day, Apple Maps still isn’t perfect, but we can all agree that the app has greatly improved.

Ever since the release of Apple Maps, the company has quietly been opened to receive input from users about the data used in the app. While the option to report a problem in Apple Maps isn’t new by any means, it’s probably one that is very much overlooked, hence this post today.

I have reported a few problems to Apple myself and have had them all taken care of, usually in a couple of weeks or so. If you see wrong data in the Maps app, I encourage you to report the problem to Apple. It’s very likely that they will look at your report, and take measures to fix the problem if necessary.

Step 1: Launch the Maps app and find the location where there is a problem. In most cases, the problem might be that a store is not where it’s supposed to be. So either locate that store using the search bar, or drop a pin on the location that is not where it’s supposed to be.

To drop a pin, simply tap and hold your finger on the screen where you want the pin to be dropped. It’s that simple. In this example, we’re going to report that the Breakfast Republic restaurant in Encinitas is not accurately located on the map. And for those asking, I didn’t make this up. This Breakfast Republic is indeed showing at the wrong location in Apple Maps, despite listing the right address.

Step 2: Swipe up on the restaurant’s information card to reveal it, then scroll down to the bottom where it says Report an Issue. Select this option.

Step 3: From there, several options are offered, depending on the kind of problem you want to report. You have the option to report wrong location on the map, incorrect location details, a location that is now closed, or if none of these options work for you, you can also select the Other Issue option. In our case, the problem clearly is that the location is incorrect, so we’re going to choose the Location on Map option.

Step 4:  You will now be presented a satellite view of the location. With your finger, drag the map to position the pin on the exact location of the business. Tap Next to go ahead.

Step 6: As an option, you can provide additional information about why you are submitting this report. In our case, I am explaining that the location on the map was slightly off. Tap Send when done to submit your report.

Step 7: A message will then confirm Apple received your report. Tap Done when you’re finished.

It’s as simple as that. Sometimes, all it takes is a little community effort to make things better. That applies to iOS too.

  • Yep, I’ve been doing this since it ever went public. I’ve fixed at least a dozen listings.

  • Rowan09

    No matter how much money they have time and user input are the most important things to fix Apple Maps. They need to also use Yelp and Foursquare POIs integrated with Maps.

    • John

      Thankfully they use Yelp! Actually, I think they (Apple) would be better off partnering up with Yellow/White Pages or obtaining business information from official sources.

      • Rowan09

        I never used Foursquare until I went to Turks and Caicos where only an open street map application (GPS Nav) works for navigation. It has Foursquare and tripadvisor for POIs and it’s amazing. It wouldn’t hurt using the yellow pages as well. I remember at one point it was said that Apple was suppose to use Foursquare for POIs, but I don’t believe that ever materialize.

  • Buzz { Light:Year; }

    Totally needed this.

  • Gabriel Anaya

    I’ll just leave this here

  • Techsticles

    All of “South” Brooklyn shows up as Long Island. I’ve reported it several times over the last two years. They’re not even that close to each other.

  • John

    I don’t know what other people have experienced but the many times I have reported issues, I have seen most issues fixed within 48-72 hours.

    This is in Australia, though, not sure about how quick they are in other countries to resolve issues.

  • @dongiuj

    Simple, send apple the estimation for your car repaires.

  • Wraith

    I reported a problem near my home (in fact is the whole town) like 5 times, the problems is still there XD, so no more reports.

  • OMG_itsme

    Every time I reported a problem it doesn’t tell me I’m done or say anything about a follow up email

  • RE Cardoza

    I’m not an Apple user (have an Android phone), but I have subcontractors try to find my house to do work. Sometimes they have iPhones. Apple maps does not direct them correctly to my house, tells them to turn on the wrong street. Subcontractors are lazy and haven’t reported the problem to Apple. I tried to find a way to report the problem to Apple myself, but there does not seem to be a way to do so without an iDevice. I can’t do it on the web. Is there anyway for a non-Apple user to help Apple correct it’s maps?

  • phinn

    Apple Maps is still such garbage. Worth using Android just for proper Google Maps navigation in the car with Android Auto.