You didn’t think Steve Jobs was the only one at Apple keeping an eye on his publicly available email address, did you?

Now that Apple’s long-time chief has resigned, many are wondering if new CEO Tim Cook would carry on the tradition of answering emails from the public. An interesting story from MacRumors suggests that Cook is indeed answering emails from his tcook@apple.com address citing the story we posted a couple days back. There have also apparently been a number of other responses received from Cook in the days following his promotion…

However, the real interesting aspect of the story is the internal document above that shows how a team at Apple analyzed emails to Jobs over a specified time period and collected 242 complaints related to the MobileMe launch in 2008. This gives a ton of insight into how these emails to execs are being handled and proves that our complaints to Apple employees as high up as Jobs and Cook may not go unnoticed.

Does it surprise you to learn that there’s a team of employees at Apple analyzing emails to execs?

Would you like to see Tim Cook carry on Steves tradition of answering fan/user emails?

Does it even matter?

  • Wow this is interesting news

    • Symbianfan SUCK MY ASS

      if you are a Symbianfan then Y D F**K are you looking at posts relating to ios products on a site called (IPHONE DOWNLOAD BLOG) is it cos your lovely nokia cant make smartphones and you cry yourself to sleep (uhum hum ehhh why does my nokia N8 suck ass soo much i do not like the fact that it lags and sucks ass) eeeeeeeeeeeeeeeehhhhhhhhhhhhhhhhh.

      LE IDIOTEEEE!

      • Alex

        umad?

      • Hey “Suck”…

        Now, that isn’t nice.

        How in the heck do you ever expect to switch a fan of Symbian (or Android for that matter) over to the dark side of Apple iOS??? Remember “Luke, I’m your Father” – if DV had said “Luke, you F***ing idiot, I’m your F***ing Father and go F*** yourself” do you really think Luke would have ever thought it over and lost his hand??? Just sayin’…… LOL

        – Eric

  • Danjames

    This shouldnt be a surprise, an organisation like apple will have key performance indicators (kpi) reports that will flag complaints and also policy to reply to complaints will rely heavily on top dogs like steve jobs.

  • jared

    I’ve emailed steve dozens of times. never got a response, hah.

    • Danjames

      Was it a compliant?

      • Jared

        Nope.

  • TimCook

    Don’t hesitate to email me, though. I love you all!

  • RG

    no surprise whatsoever, I would not be possible for a gentlemen as Steve Jobs to be reading all these mails. A team scrutinezes everything is received and een held meetings as to isolate the type of complaints and the proper “steve” answer to each of them

    I got my own wuth regards to ehy woudn’t facetime work openly on a factory nulocked phone as it does easely on the ipod touch, the answer was swift and direct (boxed) and could not have come from Jobs himself.. they claimed that facetime required an SMS to activate (which it does), but that was not my question, my point was related why they had not made it like in the ipod touch ! which works without and SMS activation !

    certainly they responded again with “stay tunned, more coming” typical short “steve” answers, but crrtainly not from him. A person so dedicated to detail would not miss the question I asked.

    but anyways, I’m not complaining, just stating a fact that these answers como from a group of people assigned the task not Jos or Cook himself

    and I was happy that someone at apple, using Jobs name took tge time to answer my concern

    Thanks Mr. Jobs, great work and wish you well !

  • hi my name is gillian , and i am having a problem downloading games on itunes and my iphone , i do not what you guys are playing at i want this fixed now please or there will be trouble