How to chat live with Apple Support on the web or your device

Chat live with Apple Support from iPhone or computer

Apple offers a support site to help answer your questions. Whether it's for a problem with your device, subscription, or service plan, most times, you can find answers without the need for a real person. But if your question cannot be answered or falls outside of those you see on the support site, it might be time for a chat.

You can chat live with Apple Support by navigating to a particular spot on the website or using the Apple Support app. Here's how.

How to use the VoiceOver Help and Commands menus on Mac

VoiceOver and Help Menu on Mac

When you first start using VoiceOver on Mac, it can take some time to get used to it. Remembering the commands available and how to initiate them definitely takes some time. Apple knows this and provides helpful menus to make it a bit easier.

While using VoiceOver, you can access the Help and Commands menus for some assistance. And if there’s any keyboard shortcuts to remember when using VoiceOver, it’s the ones to display these menus. So, here’s how to access and use the VoiceOver Help and Command menus on your Mac.

How to make Dropbox open folders in Finder

I'm a longtime Dropbox user. They were one of the first companies to offer seamless cloud storage and file sharing, and I have yet to see another service come along and offer something good enough (and free enough) to make me switch. That being said, I hate their native Mac app and use this little tip to avoid using it.

If you hate the desktop version of the Dropbox app as much as I do, here's how to make Dropbox open folders in Finder.

New to Mac? How to use the built-in Mac Help system

How to use the Mac Help system - MacBook

When you’re getting familiar with your new Mac, there are times when even simple things can be hard to figure out. And you may not have the time to search the web for an answer. Luckily, macOS comes with a built-in Help feature that works really well.

Whether you want more details on how to use a feature or help finding a menu option, Mac’s Help system is there. We’ll show you how to access Help, what you can do with it, and some tips for using it.

How to call your destination when using the Maps app on Apple Watch

It’s the little shortcuts Apple Watch can provide in life that make wearing the device oh so rewarding at times. The most prominent ones have certainly saturated Apple’s marketing and most corners of the internet by now, still many smaller tricks are hardly covered simply because they can be so darn hard to find.

The following one certainly falls into that category, as I had never heard or read about it before, and I frankly came across it by pure chance. If you have to hit the roads regularly and rely on Apple Maps and your watch to get to your destination, it’s a deft shortcut that makes sure you can keep your eyes on the road at all times - even if you need to make a phone call to the place you are currently headed!

How to have the Music app only show songs stored on your device

Thanks to the introduction of goodies like the iCloud Music Library and more recently Apple Music, your Music app on iPhone and iPad has not only turned from a luscious red color into a plain icon, but has also become decidedly more convoluted.

The main change since the coming of the cloud-based additions to the Music app? Songs no longer have to be stored locally on your device in order to be visible and playable. In case you haven’t yet found the trick hiding in plain sight to only play the songs downloaded to your device (and prevent exorbitant data charges), let’s fill you in now!

How to view GPS coordinates of any location on iPhone

To specify an exact location on a map, we have come to use addresses, landmarks or other easily identifiable spots as waypoints for our orientation. It’s common sense, right? Right. Except that the concept of reading a geographic map through a prism of man-made constructions is pretty flawed. This is especially true when you use various different services like Apple and Google Maps, who often yield inconsistent results for the same addresses, places and whatnot.

Enter latitude and longitude, the most reliable and unalienable GPS coordinates you can deploy to pinpoint a location. The best thing about them? Not only are they universally used and there’s unique codes for both your and your neighbour’s house, but they are also consistent no matter the mapping service you use.

In the spirit of that, the following piece will teach you how to show the GPS coordinates of any location on iPhone so that you can respond something like ’37.3305, -122.0296’ next time your friend asks for your whereabouts. And if you’re curious how to find that GPS location in Maps, we will demonstrate that too!

How to automatically create an Apple Music playlist with songs you identified with Shazam

My Shazam Tracks playlist in the Music app on iPhone

Once you identify a song with Shazam, you can easily find it later using any of these five ways. You can also make things easier and have Shazam automatically create a new playlist in Apple Music with all your discovered tracks. When you Shazam tracks in the future; they will automatically appear in that playlist inside your Music app.

In this tutorial, we'll show you how to create an Apple Music playlist with all your Shazamed songs on iPhone or iPad.

How to turn off notifications for specific podcasts

We are currently disassembling Apple’s Podcasts app here on iDB, turning over every rock in iOS to help you make the most of what the seemingly basic app has to offer. After walking you through automatic downloads for your favorite shows earlier this week, we’re back with another slick little trick designed to cut down unwanted notification clutter perpetrated by the app.

Because notwithstanding your fondness for the dozen podcasts you love to zap through, collectively they sure can generate a bevy of notifications on your iPhone. Speaking from experience, the crux of the matter is that some of these notifications are much more hotly anticipated (e.g. surprise releases) than others (daily shows), which means neither leaving all podcasts notifications activated nor fully switching them off is going to genuinely cut the mustard for most users.

If you have made it this far, you will already have an inkling that there is luckily enough a much more satisfying middle way. And thankfully, you called it right. The square, purple icon on your Home screen itself holds the answers we need when it comes to selectively dumping the episode-drop notifications. So in the interest of a tidy Notification Center and minimal maintenance efforts, here’s how to remain in control of podcast notifications by toggling off the ones that have been bugging you for too long.