Volvo is currently undertaking a "digital transformation," all in an effort to move away from the way it used to do things --at least as far as its service engineers are concerned. To that end, the company is laying the groundwork by starting with one of Apple's most popular products: Apple Watch. And, according to a new report looking at Volvo's efforts, it's all working very well.
Volvo hands out Apple Watches to engineers in its effort to improve ‘customer success outcomes’