For the eighth time in a row, Apple is ranked with the highest customer satisfaction. The iPhone received 849 points out of 1,000, according to J.D. Powers and Associates. HTC ranked second with 790 points and Samsung earned 782 points, below the 783-point survey average.
The iPhone "performs well in all factors, particularly in physical design and ease of operation," the ratings firm announced Thursday. The company measured smartphones for performance, physical design, features and ease of operation.