A Reddit user complained yesterday about the Super Retina display on his iPhone X becoming unresponsive in cold weather. Apple is aware of this issue and plans to fix it soon in software.

“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment,” an Apple spokesperson told The Loop’s Dave Mark. “After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”

From the Reddit post:

I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes two seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?

Edit: possible other explanation might be the drastic changes in light that are causing problems.

Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?

I haven’t seen this issue yet.

I’d think that’s because we’ve had a relatively warm weather over here, at least for this time of year. Apple states that iOS devices work best in places where the ambient temperature is between 0º and 35º C (32º to 95º F). “Low or high-temperature conditions might cause the device to change its behavior to regulate its temperature,” notes Apple.

You may have noticed that your iPhone throttles performance under high-temperature conditions. As an example, if you leave the phone exposed to direct sunlight at the beaches or leave it in your car too long when it’s too hot outside, hot air swirling around the device or the radiation of light from the Sun will heat up the metals inside.

As a result, iOS may attempt to regulate heat by lowering performance, or you may even be greeted with a message saying “Your iPhone needs to cool down” when trying to use it.

Like every new iPhone, iPhone X has its own teething issues.

Some folks are complaining about display banding, air bubbles underneath the cover glass or oleophobic coating wearing off, but those are most likely isolated incidents that are bound to pop up in a few places when you manufacture millions of devices.

I’m glad that Apple gave this statement to The Loop to assure users there’s nothing wrong with their iPhone X hardware if the screen behaves erratically during cold weather.

Now we can continue with our regular programming.

Thoughts?

  • Wilber Alexander Flores

    #coldgate hehe

    • nonchalont

      #MintCondition

  • Jose Gonzalez

    Hold up.
    I have an iPhone 6s Plus and this has been happening to me the past couple days. Certainly not just an iPhone X issue. Very frustrating when it happens! ?

    • Felipe Queiroz Drumond

      Did you update your device recently?

      • Jose Gonzalez

        Just last night I updated The software to 11.1.1. I was previously on 11.1. I will check later throughout the day if it happens again.

  • Woz A Nater

    I have been using my iPhone X for 5 days. I just put in box to return back to Apple. Coming from a 7 Plus there is just no big benefits. Screen is smaller and too tall in my opinion. Face ID is annoying. Crazy repair costs. No thanks.

    • techfreak23

      “Screen is smaller”
      Umm the screen is actually a bit bigger on the X…
      The OLED by itself is a worthwhile upgrade. The blacks are actually true black. You don’t see a backlight when the screen should be completely black.
      But I will agree that there a few minor things that bug me about the X that I’ve noticed over the last week. I guess it’s more worthwhile to me because I upgraded from the 7, not a plus, and I wanted the dual camera system. I just hate the physical size of the plus.

    • Silently Observing

      So I came from a 7 Plus and among the benefits are the larger screen combined with the smaller form factor. The phone literally feels nicer in my hand. The face recognition, which I was not interested in, has turned out to be very convenient for me. Wireless charging is also a huge difference and a welcome one albeit a few years late. Also, animoji is ridiculously fun. The battery is also lasting a lot longer than my 7 Plus battery was on iOS 11. All of those things I consider a nice improvement over the 7 Plus. I’m looking forward to Apple enabling fast wireless charging as well. I’m happy with the upgrade, and I actually feel upgraded this time. I haven’t had the chance to play with the camera very much yet, so I’m unsure if there are any real improvements there. Honestly, I cannot understand how anyone coming from a 7 Plus can’t see, and quickly at that, the big benefits. I will complain about the price point. I am really unhappy with the price. Happy with everything else though.

    • Wee Ymm

      You must be a bot too

  • Steve Harold

    This is a big reason why I chose 8 Plus over X. Also the OLED screen burn in made me stay away. I regularly leave any phone on same image and don’t have auto lock turned on. For me it would be unwise to purchase the X. Tech is too new and still has flaws. Apple shoulda waited.

    • Mike M. Powell

      This the exact reason I got the 8 Plus over the X. My friends kept wondering why and I always tell them, “there’s to much new tech and it needs to be fixed, so waiting for the second installment is the best thing to do since it’ll be sorted out properly”

    • Mark Sheldon

      No its not new and they are 100 persent better then back lit lcd sorry

  • thibault

    I have been using my iPhone X for 5 days. I just put in box to return back to Apple. Coming from a 7 Plus there is just no big benefits. Screen is smaller and too tall in my opinion. Face ID is annoying. Crazy repair costs. No thanks.

    • Wee Ymm

      U must be a bot

  • I’ve had this issue happen to me for the first time today. The solution I have opted for is to permanently place my iPhone X in an ice pack to avoid the change of temperature when going outside. At least until Apple releases a software update that fixes that issue.

    More seriously, this is an annoying bug if you leave in a cold place like I do. Glad this is not a hardware issue though. Come on iOS 10.2!

    • Kubaton

      I think you mean iOS 11.2. :o)

    • Daniel Amir

      I think you mean live*.

  • pnh

    3 word solution: Move. To. Florida.

  • Jostein Liverød

    I’ve had the same issue several times. Specially when typing on the keyboard in cold weather.