Apple fixes issue affecting small number of users following iOS 10 update

By , Sep 13, 2016


Apple released iOS 10 to the public Tuesday afternoon, and as you can imagine, many people raced to download the update as soon as it came out.

Unfortunately, it didn’t go as smoothly for some people and left many people with error messages preventing them from using their devices.

The problem affected a secluded number of those who updated with the over-the-air mechanism from Settings > General > Software Update on various kinds of iOS devices this afternoon.

After the installation was expected to be completed, these users were finding themselves stuck in recovery mode.

On the other hand, things are looking up as Apple has confirmed in a public statement that the problem was only related to a brief hiccup in the roll-out process of the update, and was fixed shortly after.

We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.

The glitch only affected a small amount of people who were downloading the update within the first hour iOS 10 was released, but it was easily fixed by restoring the device through iTunes. This means anyone updating now shouldn’t experience this problem. Apple hasn’t released the specific details about what caused the problem, however.

If you followed our preparatory post for how to prepare your device for iOS 10, then you already have a backup of your device that you can restore to to get all of your documents and settings right back where they were prior to the update should any issues arise for you.

If you installed iOS 10 already, did you have any issues? Let us know in the comments below!

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  • Ángel Javier Esquivel

    Glad I’m on iPhone 4s


    • racerhomie2

      you won’t be getting iOS 10

      • Ángel Javier Esquivel

        Exactly, like, what a lucky guy I am, amirite?


  • Omri 

    My 6s+ was stuck in recovery mode.

  • malhal

    must have been a server check then

  • Barry Farrington

    Has anyone yet had a successful migration to IOS 10 since the release this afternoon?

    • Rowan09

      I’m on IOS 10 but I was stuck in recovery mode until I updated with iTunes and now I’m good.

  • Rowan09

    I was affected but after connecting to iTunes it updated and I didn’t need to restore my info.

  • Aman kapoor

    Is this normal?

    • iFlasher


  • Lou Cirigliano

    i had the bricking issue. Trying to restore now 🙁

    • Mads Teland

      Try to hold shift + update again with ipsw file instead restore.

  • Wilber Alexander Flores

    So is there any at all difference between this and the GM I’m already running of the public beta?

    • Mike M. Powell

      I think it’s usually the same but I’d like a second opinion as well

    • Josiah

      The GM is an early release of the public version for those of us who participated in the beta program. It’s like a reward for sticking with it. Same for macOS GM. I know that because during the beta testing each update would have a build number in the system info area. Now its just 10.12. No build number. It’s the public release just early as a reward for us beta testers.

      • Wilber Alexander Flores

        Ah got it. Yea I got a code for sierra and redeemed that I guess for being a participate

  • Derrick Del Valle

    I can’t connect to my University’s secured Wi-Fi.

  • nova voter

    I had issues and I did the update through iTunes, not over the air.

    iTunes update seems to have broken access to iCloud music. And I can’t access iCloud music on the device I updated. No problems on my 9.x.x devices. Hope they straighten that out soon.

    • Josiah

      Same on my Mac with the new macOS. iTunes can’t connect to iCloud music.

  • Rondog

    Stuck in recovery mode, I’m screwed.

  • djluna31

    my is crashing so much and idb


    Does iPhone 6s and iPhone 6 have same IPSW files ?

  • Connor Rimmer

    Why is it a 10.0.1? Why not 10.0 like it would be normally?

    • Josiah

      Probably because 10.0 was the GM update for the public beta testers. It’s the full software update just it came early for them.

  • Rodney Coleman

    I don’t get how some people are effected…. I updated 8 devices at home no issues. Noobs

  • techfreak23

    Two of my coworkers updated at the same time yesterday and they both got stuck in recovery mode. I’m still rocking the 9.3.3 jailbreak!

  • Biff Bifferson

    You’ll notice that no one is surprised at another Apple screw-up. They are so common these days that it’s hardly worth mentioning. Jony Ive and Tim Cook strike again – Dumb and Dumber. I’m not updating until I absolutely have to.