Samsung issues global Note 7 recall after complaints of exploding batteries

By , Sep 2, 2016

Samsung Galaxy Note 7 explodes

It looked like Samsung was well poised to steal some of Apple’s thunder by releasing its Note 7 phablet with a redesigned appearance and wraparound screen ahead of Apple’s iPhone 7 event. But following reports from users around the world about a battery issue that has caused some handsets to catch fire or explode, Samsung has now announced plans to recall every single Note 7 sold in order to prevent further damage and has also abandoned today’s scheduled Note 7 launch in the United Kingdom and elsewhere.

After a thorough investigation, Samsung was able to discover the main culprit of exploding Notes: a battery cell issue. As of yesterday, the company knew about 35 globally reported cases of exploding Notes and has now stopped sales of the device because “our customers’ safety is an absolute priority at Samsung”.

Here’s Samsung’s statement in full:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

The South Korean company should be praised for acknowledging the issue and taking swift action so quickly, before it blew out of proportion and made the evening news, but it remains to be seen if this incident will tarnish the Samsung brand.

Photo courtesy PhoneArena.

Source: Samsung

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  • Samsung just updated promo on their website and is now offering a FREE fire extinguisher with every Note 7 😉

    UPDATE: Available in matching black, silver and coral blue :p

    • Ashy Larry


    • Mateo Mejia del Castillo

      Apple has recalled way more products than Samsung.

      • Scr-U-gle

        Samboom haven’t recalled their exploding phone still.

  • n0ahcruz3

    Funny you feature this but not the “touch disease” that’s been plaguing some iPhone 6/6+ users which led to a lawsuit for apple. Lol

    • BenjamimDaniel

      Partiality… that’s the word you’re looking for…

    • George

      They haven’t even spoken about it once. It’s actually laughable.

    • 5723alex .

      “touch disease” doesn’t kill, Samsung’s devices exploding may kill as has happened in the past.

      • :|Alain|:

        That’s exactly what i was going to say. Their argument is invalid

      • Bryan Barrios

        Weed is Safer than A Samsung Device. legalize it !

      • Rowan09


      • n0ahcruz3

        Lol of course fire is dangerous duh! Apple had it’s own share of exploding iphones if u recall although not to the point they had to recall it. Remeber the Macbook screen issue? Apple didn’t acknowledge it first it’s laughable

      • Rowan09

        You do know when it’s an Apple issue they resolve the issues with the customers some way, especially for new devices.

      • n0ahcruz3

        Of course im aware lol hey been an iPhone user as long as i can remember , so i know i was just pointing out why iDB didn’t post anything regarding it. And also any trolling im doing is cause Apple been really slow with their upgrades as a long time iPhone user just frustrated. Lol (not an apple fan tho, but prefers iPhone over android).

      • Rowan09

        There’s a reason Apple takes their time because if this was an Apple issue you would see how much worst it would be.

      • Randy Lahey

        It hasn’t killed anyone so that’s a stupid comment. But nice try. Let me guess, you’re one of those appletard fanboys. Mindless sheep, you’re all hilarious.

    • Ashy Larry

      Something tells me you aren’t really laughing. LOL!

    • therealjjohnson

      Screens failing on a 2 year old phone trump a global recall on a device that is catching on fire? Laughable.

    • Jayy

      What’s the touch disease?

      • Blip dude

        Look up ifixit’s YouTube video regarding this for a better explanation. But from my understanding (I could be wrong), it sorta connects with bend gate, which can eventually lead to the screen no longer accepting touch responses.

        Like I said, check ifixit’s YouTube as they actually go in depth with that particular issue.

      • Jayy

        Alright thank you! I hope that’s not an issue for my 6s plus!

    • I hear you.

      In my view, touch disease is not on the same level as voluntarily issuing a complete recall of 2.5 million units of your flagship product, a move that’s likely going to cost you hundreds of millions of dollars not to mention the reputational hazard and having your brand tarnished by reports of exploding batteries.

      • Jake Platt

        It won’t damage their reputation at all. Samsung is in good shape currently and have a lot of momentum in the smartphone world. Once customers get their replacement unit and this blows over in a few weeks, it will be forgotten and people will continue to sing the praises of the latest Samsung phones. Sadly, I think Apple’s reputation is the one that is in danger for trailing so far behind in terms of features and sporting the latest technology in their phones. And the iPhone 7 is going to compound that. I feel we may be waiting another year before they make a decent play at an innovative new device.

      • tralalalalalala50

        Apple needs more features like exploding phones? I think the main reason for the recall is so that they can bring the phone behind a barn to be shot, the phone is still slower than the iPhone6s 🙂

      • Jake Platt

        Well that’s a little naive. No one can argue that Apple’s dominance of the market is under serious threat from competitiors for not pushing the envelope with new iPhone releases. As for that old speed chestnut, yes no one can deny that Apple’s software is far better designed and optimised.

        I’d also like to mention that 35 exploding units out of the 2.5 million sold is 0.000014% of units affected. That is very low numbers. It’s only due to the safety concern that it poses that this story has any traction at all.

      • tralalalalalala50

        Yep, same thing with automobiles. It’s just a phone, no need to make one that explodes.

      • Scr-U-gle

        Actually they have sold 1.5m units, they shipped 2.5m, and it is now 70 phones in the US alone.

        The iPhone 6s is 50% faster than the note 7.

        That is raw processing power, not just software. Third party apps running video effects are showing this speed difference.

      • Mister Miss

        If you have an Apple product, you would know by now that Apple doesn’t play the “be first” game. They make products that simply work. While I applaud Samsung for trying new and different things, making a phone with 100 features, when the average consumer uses 5 is pointless. On top of that, Samsung’s customer service is not anywhere near Apple’s.
        Go ahead and buy your GN7 and enjoy the iris scanner, DNA sampler, radioactive night vision teleporter and, oh yeah, headphone jack. The “kitchen sink” approach has never been Apple’s style.

      • Jake Platt

        I write this from an iPhone 6s. Also own a Galaxy S7. Have owned every iPhone from the iPhone 4 and this is the first year that I am completely unenthusiastic about a new iPhone release. They don’t need a “kitchen sink” approach to excite consumers again.

      • Mister Miss

        We’re you enthusiastic about the Galaxy Note 7 release? Galaxy S6 or S7? Sony Xperia XA? Huawei Honor 8? Xioami Redmi Pro 4? Meizu MX6? At this point, there are mid range devices that so exactly or better what any galaxy or iOS can do while costing a fraction of the price. iOS and Android are very similar when compared to windows phone. But hey, if phones make your panties wet, more power to you.

      • Jake Platt

        Well, while I prefer the company of a naked female to make my “panties wet” I was enthusiastic enough about the S7 to get one.

      • Blip dude

        It doesn’t matter that these issues are not on the same level. It’s still an issue that shouldn’t be happening, especially if the consumer didn’t intentionally try to damage their own device period.

    • Relax, Samsung is just catching up, iPhone batteries use to explose too, luckily that isnt a feature anymore. Samsung needs more innovation

      • Mike

        I heard apple is just getting 32gb as their standard… Congrats now maybe in 4 years you might finally get a better screen from that 720p or 1080p screen…

      • If I wanted a 1080p screen I’d have a Plus series iPhone. But idc about the resolution soo….

      • sherlockeb

        You’ll care when it’s on your brand new shining iPhone

      • Blip dude

        Not me. I have a 6S+ with 1080p and have my vids in 720p. Saving on both Data and Storage. Sometimes, I’ll just watch videos in 360/480p if it comes to it. Hell, I even stream 720p on the iPad when I’m on WiFi.

        Believe it or not some of us really don’t care about resolution, especially on a 5+ inch screen.

      • Sorry to disappoint. But I wont. Most iPhone users could care less about the screens resolution.. Its clear as it is so you aren’t really saying anything…

      • Blip dude

        Thanks, but I honestly don’t need anything better than 1080p. Hell, I watch my content in 720p. I don’t need my phone to be more than 1080p, but Tablets and television I can understand. Believe it or not, there are even Android user who could care less about screen resolution.

      • Mike

        It’s not about needing. If you have a company like Apple which makes millions of dollars with each release why not add all the features that are available for them to use. It doesn’t even have to be 2k like samsung but they could at least have 1080p on both the 6 and 6+ phones. That’s the only thing I hate about apple. They will release two phones that are exactly the same but won’t include some of the specs that are in the + to the 6. People shouldn’t have to settle for a 720p screen just because they prefer a smaller screen.

        Like if you look at samsung they have every single spec copied over from the s7 to the n7 which isn’t a bad thing since it lets people buy a bigger or smaller phone that offers what the other phone has.

      • racerhomie2

        Bro its a phone 720p and 1080p is more than good enough,its for MUCH better Battery life

    • The King

      Trust me, I see some of the articles that get posted and others that are avoided all together. While both Android and Apple sites have their issues, its sad to see what is reported and what isn’t on them for the benefit of companies that do not give two craps about them.

    • Scr-U-gle

      Whats even funnier is how the Androne sites haven’t mentioned the phonebuff real world test of the Note 7 vs the iPhone 6s!

      You know where the latest greatest Note 7 turns out to be 50% slower than a year old iPhone.

      Nor are they talking about the S7 lawsuit where the phone exploded in someone’s pocket, no impacts, no charging, just exploded.

      Two weeks into this latest Samboom debacle and still no recall.

      Kaboom-gate is only getting worse not better.

  • Troy

    Looks like we have to apologize to Samsung..they were right… the note 7 is without a doubt the hottest phone out

    • Ashy Larry
    • :|Alain|:

      AHAHAHAHA what a great pun

    • Jayy


  • Bradley Hines

    Where’s the apple case at with their touch disease? Anyone?

    • :|Alain|:

      Well a malfunctioning touchscreen doesn’t put the user’s life at risk. However, An explosion or a phone catching fire is pretty dangerous. And also, this site always posts about apple lawsuits and legal issues. They probably missed this one.

      • Your assumption is partly correct.

        We missed that one on day 1 and day 2. After that it was just old news. We also don’t always report on lawsuits against Apple because most of them are frivolous and in the large majority of cases, plaintiffs usually lose.

        This said, we should have covered it on day 1. We have limited resources and sometimes more important stuff get prioritized. That’s what happened in this case. Mea culpa.

      • Mike

        like making articles about ios10 wallpapers?

      • Blip dude

        Believe me, I prefer a blog that may occasionally focus on iOS 10 wallpapers than a supposed “Apple Fanboy” blog that becomes more focused on Pokemon Go and Snapchat how-tos. Not that I’m bashing on either, just saying.

  • Tommy Gumbs

    I respect them for this choice. Apple would push it off. Like this “Touchgate and the iphone6 plus I have sitting on a seat with a bad screen that they told me I would have to pay for……and now there is a pending class action suit against them.

    Or “Antenna gate”.

    But then again, Apple probably would not have had this issue to begin with.

    • Rowan09

      Respect them? They had no choice but to do a recall. Anything that explodes or catches fire will definitely have a recall. I had an iPhone 4 and didn’t have Antenna Gate neither did any of my friends and I owned a 6 Plus and didn’t have any touch gate issue. Regardless non of those issues are life threatening. Remembering when a Chinese person died from electrocution due to using a cheap aftermarket charging while in the bath? Apple started a program that would take after market chargers and replace them with real ones and they didn’t even have to do it because it wasn’t their fault. Every company do things to save face and in case of safety, it’s a must.

      • Tommy Gumbs

        Dude relax. It’s just the internet. I didn’t even bother reading your whole rant BTW.

      • Rowan09

        Lol. I’m cool

      • therealjjohnson

        You were also correct.

      • therealjjohnson

        Got owned on your comment then went with the “dude relax its just the internet” lol.

      • Tommy Gumbs

        I actually didn’t…I just don’t care that much. I could go into his post line by line if I wanted. But…..again, its the internet. 🙂

      • Rowan09

        But yet you made a post on the Internet

      • Tommy Gumbs

        Well, yea. I will talk via the internet. I won’t get into disagreements though. No time for that.

        But here you go.

        You said, “you didn’t have the issue with the iPhone 4 or the iPhone 6.” Well, just because a product has an issue, that does not mean that the problem is inherent of all the products. For example, not every Galaxy is catching fire. I believe I read only 30 something cases have been reported.

        When it comes to safety, and doing the right thing, this is a fine line. I am a Professor of Business, among other things, and this statement can be argued over and over again. In the 80’s when Tylenol had the unfortunate poisonings, the CEO’s advisors did not want the CEO to remove EVERY bottle from the shelves as the monetary cost would amount to a staggering amount. However, that is what they did. Now, we can speak about examples where the opposite happened and companies looked the other way to save a buck.

        Lets not talk about idiots using electronic devices while in the bath….

        Anyway, if you have read all of this, congratulations. I know I would not have. 🙂

      • Rowan09

        Lol. I see this won’t continue so no point on responding and yes I read people’s comment especially when I make one.

      • Tommy Gumbs

        Now we are on the same page. 🙂

        I will admit that I am upset over the touch gate issue that my iPhone 6 plus has. But, it is not the end of the world. Cheers!

    • Heatfan316

      #ScratchGate – No replacements
      Yellow tint amoled – No replacement
      Galaxy S dropped calls – No replacement
      Note 7 Lag – No replacement
      Note 5 S-Pen Design Flaw – No replacement
      Galaxy S4 Speed Class Action – No replacement
      Galaxy S3 Sudden Death – No replacement
      Galaxy S4 Battery Class Action – No replacement
      600 million Samsung Galaxy devices vulnerable to hackers – No replacement
      Samsung convicted of DRAM price fixing
      Samsung Poisoning it’s own employees and destroying evidence
      Samsung caught cheating on benchmarks
      Samsung Chairman Lee Kun Hee resigns over Corruption scandal.

      • Tommy Gumbs

        I made no reference to any of these instances so please take this argument to the correct thread. Thanks

      • Heatfan316

        You made a statement about Samsung’s ‘respectful’ actions in this case and that Apple would push it off. That’s not the case as evidenced by several of Apple’s recalls and the long list of failures by Samsung.

      • Rowan09

        Thank you

      • Mike

        Can you not read? He said “I respect them for this choice.”

        KEYWORDS TO KNOW: “THIS CHOICE” he isn’t talking about past choices… the only one that was made regarding this article…

      • Heatfan316

        Can you not read???? “Apple would push it off.” There is no equivalency between Samsung and Apple. Samsung has exhibited a history of anti consumer and anti employee behavior.

      • Scr-U-gle

        You forgot Explode-Gate, where the Note 7 explodes and Samboom have still not issued a recall.

        It just takes a few minutes to look at Androne fan sites where genuine users are complaining that they still are being refused returns at the point of sale.

        Two weeks into this fiasco and still no actual recall and three times a day Samboom issue contradictory statements.

        Well, if you buy a cheap Korean knock off, you get a cheap Korean knock off, funny thing is, the rrp is higher than an iPhone!

      • Docservlet

        It’s almost like some of the ADdroid fans don’t actually know these forums exist. I’ve seen forums full of complaints about malware and how to fix it not to mention this recent ExplodeGate! FAndroids live in incredible denial.

    • leart

      I’m still using a iphone 4 and never had a single problem with the antenna .. not sure what it was antenna gate…

    • Scr-U-gle

      There is still no recall of this phone.

      Kaboom-gate is getting more ridiculous by the day.

      It’s like the whole fiasco is being managed by unsure inbred family members who are not really qualified to run an electronics company and are more suited to selling fish and vegetables.

      Oh wait, that is what Samboom is, fish and vegetable company run by family memebers who should have stuck to what they know instead of getting into the knocking off everyone.

  • Super Guest

    My baby daddy wuz just talkin to tha VZ rep bout returning tha phone.
    Life ruined!!!

  • Xee

    That’s why Samsung made it water resistant – in case it catches fire

    • therealjjohnson


  • Collin

    My note 7 is fine

    • racerhomie2

      until you die!

  • AOGV
    • Mike

      I bet you have a samsung product in your house…

  • Dao Sasone

    Dam. I guess their stocks will be dropping as well. Idiots

    • Mike Colacone Saal

      i was surprised they went up today…

  • Bugs Bunnay


  • Rizal Adikara Djaingrono

    apple fans vs android fans

    me? im just enjoyin the show LOL

  • ShawnTXDFW

    Your charging it wrong! Ahh. Brings back the iPhone 4 reception problems. This however is a bit more serious. Way to go Samsung.

  • Shadowelite123

    The difference is that you’re on one blog complaining because you have nothing better to do.

    • Mike

      But look at the difference between information provided…

  • 5723alex .

    “Samsung issues global Note 7 recall”..

    No, they did not issue an OFFICIAL recall. Samsung issued a PR propaganda.

  • Martynet


  • leart

    my iphone 4 was manufactured in 2013 that’s why still it has 6.1.3 the iOS it come out of the box.. I’m not 100% sure , but the rev a it started to ship in 2011 when 4s come out, but only in 8 gb (Apple strategy).. I sow a video about antenagate.. the only scenario to have problem with signal with iphone 4 is that during a call, to hold very hard the phone .. if holded normally it was impossible to have problems