iPhone Owners Complaining of Mysterious Mute Bug on Outbound Calls

By , Jan 5, 2012

Apple launched its latest handset, the iPhone 4S, in October of last year. And while the company seems to have corrected the infamous antenna problem, the device has still had its fair share of issues.

From its poor battery life — which is more than likely iOS 5 related — to its Sprint data speed troubles, users have had multiple complaints regarding the handset. And now it looks like we can add another problem to the list…

Dubbed “Audiogate” by thousands of disgruntled iPhone users, the issue seems to affect outbound audio calls made from the handset. Here’s the complaint that sparked the 109-page long thread in Apple’s support forums:

“Picked up a Verizon iPhone 4S – 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.”

Apparently, a lot of folks have been experiencing similar symptoms as the thread has garnered over 1,700 replies and 16,000 page views. And the problem doesn’t seem to be limited to just the iPhone 4S either — a few iPhone 4 users have also chimed in.

While there doesn’t seem to be any fix for the problem, some users have noted that turning the speakerphone on and off temporarily resolves the issue.

Apple has yet to comment publicly on the issue, and there hasn’t been any indication that the upcoming iOS 5.1 update will contain any type of resolution. So it looks like users are stuck with the bug for the foreseeable future.

Have you experienced any outbound call audio problems? What have you done about it?

[GigaOM]

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  • http://www.facebook.com/zacksloane Zachary Sloane

    I’m guessing that based on the randomness of it that it’s probably hardware related…and that 1700 replies from probably 1000 people or less is not that big of an issue.

    • http://www.facebook.com/andcolla André Colla

      Not big issue??? 1700 replies just in Apple Forum with represent a very small fraction of people using 4S. If you get the number of 4S owners whith forum access and withou access can get the proportion of the issue…

  • http://twitter.com/mauri7A A!@n

    Nope no trouble, running on AT&T

  • Yan Kar

    same issue here, i turn speaker on and off in that case

  • Anonymous

    Why do I always get the good working iPhone? Not saying others are lying, I just never have any problems.

  • Anonymous

    Why do I always get the good working iPhone? Not saying others are lying, I just never have any problems.

  • Anonymous

    Mine is when ever i make or receive call, it takes a while before the other person hears me. The next thing I hear is “Can’t you talk” or why are you keeping quite. It happens everyday. All my friends won’t stop laughing at me. Get Samsung or Nokia they say.

  • Anonymous

    Mine is when ever i make or receive call, it takes a while before the other person hears me. The next thing I hear is “Can’t you talk” or why are you keeping quite. It happens everyday. All my friends won’t stop laughing at me. Get Samsung or Nokia they say.

  • Matt

    happened maybe twice or 3 times to me on verizon ip4 (had the phone over 6 months now)

  • Matt

    happened maybe twice or 3 times to me on verizon ip4 (had the phone over 6 months now)

  • Anonymous

    My girlfriends has had some problems since updating to 5.0.1. She couldn’t make calls while her 3G was on, so I restored it. She would be able to make call and talk but if someone talked to her she couldn’t hear anything and we restored again. We called Apple and they were going to give us a new phone but we live in Puerto Rico so there was nothing they could do. Her phone is working fine so far so hopefully it stays that way.

  • http://twitter.com/Megaorange J

    I don’t seem to have any of these problems on my 4S

  • http://twitter.com/Ha77man Mark Hattersley

    My gfs iPhone 4s 64gb had to go back to apple because it was having microphone problems. People was sometimes not able to hear her. Very strange as it was only some calls. Since her new phone she hasn’t had the same problem.

  • http://twitter.com/Ha77man Mark Hattersley

    Also I’ve been noticing my iPhone 4s 64gb doing this recently. Sometimes people don’t hear me and I have to shout then when they do I can speak normally again. I hope this isn’t meaning my iPhone has to go back to apple cause i want to keep the phone I bought and and need a jailbreak. If I end up with no iPhone 4s jailbreak I’ll probably sell the phone because we should be able to do the things we wanna do on our phones. Starting to loose love for apple.

  • http://twitter.com/Ha77man Mark Hattersley

    Also I’ve been noticing my iPhone 4s 64gb doing this recently. Sometimes people don’t hear me and I have to shout then when they do I can speak normally again. I hope this isn’t meaning my iPhone has to go back to apple cause i want to keep the phone I bought and and need a jailbreak. If I end up with no iPhone 4s jailbreak I’ll probably sell the phone because we should be able to do the things we wanna do on our phones. Starting to loose love for apple.

    • http://twitter.com/AlamarMarine Spencer B

      Starting to loose love for Apple…. Dude that’s funny…. Is it because they are making their latest devices harder to Jailbrea?. I think that was always their intension.

      • Jon Garrett

        he paid $200 for his phone and probably $100 month in phone bills, he just wants a phone that works. why should he settle for less? because it has an apple logo on the back of it?

  • Osama Tarabay

    I’m experiencing the exact same bug guys, it’s been terroble for me recurring at almost 1 in 5 times. The only way for me to resolve the issue is for me to restart my phone. Other than that the bug does not go away without a restart. Any insights?
    Much appreciated…

  • Fernanda Cocareli

    Same issue. I went back to the store and got a new phone.

  • double chin

    Have this problem when lying in bed, with phone tilted resting on pillow. I can hear the other person but they can’t hear me. As soon as I sit up and the phone is verticle it works again. All I can think of is this has something to do with Siri raise to speak option. Too lazy to do further testing and most of my call is sitting or standing up. Ol lady always wants some bootie when we’re in bed anyway:) iPhone 4S btw.

  • http://www.facebook.com/stephen.m.simon Stephen Michael Simon

    I’ve had this problem for years with AT&T and it wasn’t only on my iPhones. I don’t think this is an iPhone specific issue, just a carrier issue.

    • http://www.facebook.com/andcolla André Colla

      No, we have chenged to another carrier. Is as iPhone issue.

  • http://twitter.com/murdoc2k Alex

    I’ve had this problem during launch and no one gave a damn when I talked about it. Suddenly, this is big news. Go figure.

  • http://twitter.com/tech_plus Cezar

    You know this kinda sounds right. I use my iPhone for business purposes and it happened many times that people started to talk at the same time with me. I first thought it was them being rude :)) but now I think it might actually be this dumb bug.

  • http://twitter.com/tech_plus Cezar

    ah, and I have a 3GS, made in 2010

  • http://twitter.com/DylanTerrell Dylan Terrell

    I think it may be an issue with iOS 5, simply because I never got this issue until I updated my iPhone 4 ( Sprint ) to iOS 5.0.1

  • http://twitter.com/hassabo98 Mohamed Hassabo

    Had this problem before
    gave apple to fix it
    now works perfectly :)

  • Bruce Trimble

    Similar issue but quite random and I only use btooth on a Verizon iPhone 4. I restart btooth and seems to work. Any clues?

  • Chentou TONG

    serval times, I just blame the other side until I hear that lot of people have the same problem.

  • http://www.facebook.com/robertsjjr Jamie John Roberts

    I have that issue quite a lot and thats exactly how I fix it, speaker phone on and then off its a real pain :( But i still love my 4S :)

  • http://www.facebook.com/profile.php?id=100000598741568 Jerry Huettl

    My iPhone 4 does this both on outbound and inbound calls. It will also end the call. Not very friendly at all.