How to find the model and serial numbers of your AirPods Max headphones

Knowing your AirPods Max serial number is essential whether your headphones are lost/stolen or you need to contact Apple support for help or send them in for service. And with the model number, you can easily identify your AirPods generation. In this brief post, we’ll show you how to find both the model number and the serial number of your AirPods Max headphones.

Finding AirPods Max model and serial numbers

To find the model number and the serial number of your AirPods Max, you will need to head to the Settings app or look for these numbers on the headphones.

Method #1: Use the Settings app

You can find the serial and model numbers of your AirPods Max in the Settings app on your iOS device. To be able to do that, your iPhone or iPod touch must be running iOS 14.3 or later and your iPad will need to be powered by the iPadOS 13.4 software.

  1. Open the Settings app on your iPhone or iPad.
  2. Choose “Bluetooth” from the root list.
  3. Tap the “i” button next to your listed AirPods Max.
  4. Find the AirPods Max model/serial numbers next to “Model Number” and “Serial Number”.

Here’s how that screen might look like.

AirPods Max serial number and model number in Bluetooth settings
The AirPods model/serial numbers in Bluetooth settings

If your device is on a software version earlier than iOS 14 or iPadOS 14, go to Settings → General → About and tap the name of your AirPods in the list to see the serial/model number.

Method #2: Look on your AirPods Max

If you own a pair of AirPods or AirPods Pro, you may be familiar with the fact that the serial and model numbers are printed on the underside of the lid of the charging case. But there’s no number printed on the Smart Case for the AirPods Max, so what do you do? It couldn’t be simpler than this: you only need to detach the left magnetic ear cushion (it has the letter “L” printed on the inside) to reveal the serial number of your headphones.

Serial and model numbers underneath the left ear cushion

Keep in mind that each second-generation AirPod or AirPod Pro has its own serial number, found on the first line of the text printed on the underside of each AirPod. If you need to send your AirPods/AirPods Pro or their charging case in for service, you’ll need to refer to the primary serial number (printed on the case lid) rather than an AirPod serial number.

Other methods

Aside from using the Settings app or looking underneath the left ear cushion, your serial and model numbers can also be found on the original packaging and the receipt or invoice. “If you have the original packaging, you can find the serial number next to the barcode,” Apple notes. “You can also find the serial number on the original product receipt or invoice”.

AirPods Max serial and model numbers on packaging sticker

The model number confirms a particular device generation. When interacting with Apple Support or sending the device in for service, you may be asked to provide the serial number.