These are troubling times for a lot of people all across the globe, and many companies have stepped up in an effort to help their customers. Verizon is doing just that by announcing a couple of changes.
Both of which have to deal directly with the monthly bills that individuals, families, and small businesses have to deal with every month. For the customers that are disrupted by the ongoing coronavirus pandemic, the big red wireless carrier has announced today that it will not be charging any late fees, nor will it disconnect any customers and/or small businesses between now and June 30, 2020.
The deal is in place for postpaid wireless, residential, and small business customers.
Verizon is extending its commitment to keep our customers connected through June 30. This means we will neither terminate service nor charge late fees to our postpaid wireless, residential, and small business1 customers that notify us of their inability to pay their bills due to disruptions caused by the coronavirus pandemic. Customers can notify us by visiting here.
This is basically an extension, and a slight modification, of what the wireless carrier has been doing since March of this year. The company has already been waiving late fees up to this point, so the addition of not disconnecting customers will hopefully reduce some of the stress some customers are feeling right now.
Now more than ever, we need to ensure that our customers, their families and businesses have the ability to connect to the internet even if they’re facing financial hardship from the impact of the coronavirus pandemic,” said Hans Vestberg, Verizon Chairman and CEO. “We want to ensure that our customers can continue to use the internet to work, learn, and carry on with their lives as we all address this collective challenge. We’re confident this joint effort will help make that happen.
It’s worth noting that the company is also offering 15GB of extra hotspot data for free throughout the month of April.