Apple has acknowledged an issue with some 13-inch MacBook Pro models that may cause your notebook to randomly shut down even though the battery shows a remaining charge.

This problem appears to be limited to the 13-inch MacBook Pro models that were manufactured in 2019 and come outfitted with a pair of Thunderbolt 3 ports. On the surface, this issue seems to be a software problem rather than a hardware defect.

The Cupertino company issued a support document offering the following fix:

1) Use your MacBook Pro until its battery drops below the 90 percent charge.

2) Connect the computer to its power adapter.

3) Quit all open applications.

4) Close the lid to put your MacBook Pro into sleep mode.

5) Let the notebook charge for at least 8 hours.

6) After 8 hours, Apple recommends you update to the latest version of macOS by clicking System Preferences → Software Update, then follow the onscreen instructions

TUTORIAL: How to update your Mac to the latest version of the macOS software

If the issue persists after updating to the latest version of the macOS software, there might be a hardware problem with the machine’s battery, in which case you’re wholeheartedly recommended to contact Apple for support and service.

Apple provided no additional information at press time.

You should check out the aforementioned support document because Apple says it will be updated as more information becomes available. The company may also at some point launch a formal repair program to eliminate this issue.

We’d like to hear from the affected owners of the 13-inch 2019 MacBook Pro units via the commenting section down below. Have you guys encountered this issue yet? Does your notebook turn off even though the battery shows a remaining charge?