Year: 2012

Recently, a pattern has begun taking shape that I fear signals something worryingly awful is afoot as excellence takes a back seat at Apple in favor of mediocre web services. It's always been that way, critics might add. Indeed, here we are, at the end of 2012, and yet weekly outages of key iCloud services such as iMessage and FaceTime are still a norm rather than a rare exception.

While iCloud storm is raining on users, Apple seemingly struggles in figuring out how to sprinkle its magic dust on Internet software. With over half a billion iOS and Mac devices straining its data centers, something clearly had to give. The iPhone maker isn't an isolated example: competitors experience outages, too. But Apple's different in that its online woes are symptomatic of a much larger set of problems the company faces.

Cupertino's infrastructure is lacking. For all the computational power its array of super data centers provide, Apple's software underpinnings are outdated and increasingly incapable of handling high load. Software shortcomings are putting Apple at risk at a time when competitors like Google tap their massive scale and expertise to successfully marry hardware to Internet software in ways Apple cannot...