Samsung issues another massive recall: this time it’s washing machines

By , Nov 4, 2016

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Samsung on Friday announced that it is recalling 2.8 million top-loading washing machines, reports The Wall Street Journal. The move affects 34 top-loading models sold at various stores dating all the way back to 2011.

The company has received more than 700 reports of incidents and 9 reports of injuries, including a broken jaw. Apparently unbalanced drums can cause parts of the washer to detach and, in some cases, launch out of the machine.

Remedies include in-home repairs, rebates and refunds. Consumers also would receive label kits and, until they receive them, are instructed to use cycles with lower spin speeds for bulky items.

“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, senior vice president and general manager of Home Appliances, Samsung Electronics America. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”

Samsung says the issue doesn’t affect models sold outside North America, and the company is working with retailers to inform consumers about the problematic washing machines via direct outreach, including in-stores and on social media.

This isn’t the first time Samsung has had safety issues with its washing machines, and it obviously comes at a bad time for the South Korean tech giant. It was recently forced to recall, and ultimately discontinue, its Note 7 handset.

Source: WSJ

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  • Joshua The-Legend Wiebe

    First their phones, now this? what’s next?

    • Scotow

      TV ?

      • Joshua The-Legend Wiebe

        I have high hopes for their TV’s.

      • george

        High hopes? What are you that messed up in the head?

  • Connecting Mac User 

    Speaking bout when bad luck comes(if there’s anything like bad luck) It all come in full like non-stop play. I feel sorry for this guys at Samsung… And people should seriously give them some break, really.

    • Rowan09

      Why Apple would never get such a break, I mean look at their stock.

      • MMA Rules

        Exactly! Remember the bend gate? It was nonstop until the 6s came out

      • george

        The guy was at a wedding and his iPhone bent in a day, maybe he should of bought a fanny pack?

      • Rowan09

        If the guys phone bent by using it as a normal function then he should be refunded, but if someone 250 sit on a phone known to be weak and it bends, then no. I had the iPhone 6 Plus worked construction building elevators and my phone didn’t bend at all. Regardless “bendgate” wasn’t a safety issue and was made out to seem as if it was during the time.

      • Icisz

        I had zero issues with my 6 and 6plus as well, and put them through absolute hell each and every day. I also know from personal experience that Apple here in Canada is very good with warranty issues, and even issues that had nothing to do with thier products build quality. Point being, they know I am a good customer and accommodate all my needs very well. This is a big part of the whole retail experience, another important part of any brand loyalty.
        I also do not just use Apple products alone, just to be clear.
        Don’t get me wrong I too agree that if a company makes a serious mistake they should be culpable and make It right, that includes ALL big corps that we believe in and trust with important chores and automated jobs: but if massive engineering mistakes are made to the point of where customers are very much at risk for basic safety in using thier products on a daily basis, this speaks to a deeper problem that needs to be addressed quickly.
        I am not one bit happy to see more fellow homeowners and samsungs customers have to go through this but again, hopefully the industry and specifically Samsung will learn some very important lessons going forward. It’s not just about which phone you use, it is about learning from your mistakes, and perhaps it’s time for Samsung to show real confidence and focus on refinement instead of being so hell bent on market domination. A little humility almost seems ironically appropriate.

  • OWashe

    Looks like Samsung has some unexplored talents, the defense sector could really use a hand. After all a lot of inventions were a mistake. #WeaponsOfMassiveDestruction

    • Actually, one of Samsung’s divisions is involved in the development of the K9 Thunder tanks used by the Republic of Korea.

      • OWashe

        So they are giving us a taste of what they are capable of

  • At least there will always be water to put out the fire.

    • AMB_07

      Clever.

    • Pedro Miguel Sousa

      What worries me the most it’s not the fire witch i don’t think there is, it’s the debris from the explosion if at the moment there’s somebody or a kid close to the machine.

  • Bugs Bunnay

    Samsung better have a fresh new batch of quality control.

  • Ninja Ass

    Should i have to afraid or not because i have Samsung washing machine and fridge

    • MMA Rules

      Get in touch with them

  • AMB_07

    I know Samsung is a competitor to Apple on the MOBILE market, but I fail to see how this story is relevant to this blog. Recalls happen more often than you’d think with home appliances. Not trying to excuse what’s happened in this story, but this is nothing like the Note 7 disaster.

    • Rowan09

      Recalls happen all the time but this one seems to be extreme like the Note 7. If someone’s jaw was broken by a washing machine I would call that very serious. Malfunctioning parts is fine as long as it stays in the machine not flying out like a projectile.

    • YaBoyLilMayo

      Not like what’s been happening to Samsung though, these niggas phones are blowing up almost killing people and now their washing machines r fukkin people up. It’s relevant becuz these recalls are causing people to jump ship and join team apple bruh

  • Mike M. Powell

    Damn samsung taking L’s these past couple months, wonder if they’ll surpase Meek Mill .-.

    • YaBoyLilMayo

      Drake Stan take this L….meek can spit and actually writes his own sh*t stop bandwagon hating

      • Mike M. Powell

        someone can’t take an old joke, geeeeeeessshhh lol
        P.S: idc bout either of them lol, i’ll slap drake in it, and visa versa. no one cares

  • Rowan09

    Samsung needs to take care because their brand can lose all its value. Hey they wanted the top spot and this is what comes with it, scrutiny with a fine tooth comb.

  • leart

    freezer comes next…

  • Oh my, I own a galaxy note 2, Sammy washing machine and by God’s grace, no problems with them. I was just planning to buy a Sammy LED TV. Sammy what’s happening to you? I will buy an LG TV instead.

    • Icisz

      I love my OLed Lg- it was well worth the extra bucks. I would give samsungs panels the benefit of the doubt still- they absolutely know panels and chips very well- but some thorough research, and maybe an extended warranty aren’t a bad idea if your favorite manufacturer is Samsung. I get extended warranty on anything big $ item that gets used daily, regardless of manufacturer.

      • Sammy is not my favorite manufacturer. Just lazy sometimes researching or reading reviews when buying a product.

  • techfreak23

    Samsung can’t catch a break at alll! Makes me question any of their other products. Definitely concerning…

  • MMA Rules

    Samsung CEOs need to go to the sea and jump backwards (it’s a saying when people have bad luck)

  • besrate hogsa

    Note 7, now washing machine

    what is next?

  • 2016 was a tough one for Samsung,

  • We’re getting a new TV this year and it won’t be another Samsung one. I just don’t trust them anymore.

  • nonchalont

    This might be a terror attack on America