Apple working on brand new iPhone app for all your support, repair and troubleshooting needs

By , Nov 20, 2015

Apple Support app iPhone screenshot 001

Apple is working on a standalone app meant to make it easier for its customers to access a variety of helpful resources, documents and manuals whilst streamlining the repair and troubleshooting process, according to prolific Australia-based leaker Sonny Dickson who shared a few purported screenshots of a yet-to-be-named software with uSwitch.

Judging by the looks of it, the app replicates much of the functionality and resources available through the Apple Support website, but in the form of a native, standalone iPhone and iPad application.

The app asks customers “basic questions about the device in need of repair to boil down to the problem quickly” and enables them to “book a service, send their device in for service, or give a call to Apple,” according to sources familiar with its development.

The app lists all of the devices registered to your Apple ID, giving you a range of pre-defined common problems for each device type. Some of the support options that users can access through the app reportedly include built-in live chat, contacting Apple Support directly, setting up a Genius Bar appointment and more.

“It’s highly interactive, and well integrated,” a source said. Apple’s existing Apple Store app already offers some of this functionality. For instance, you can book an appointment with a Genius at your nearby Apple Store.

That being said, it’s currently unclear if this app will be released as a standalone application or maybe see its functionality folded into the existing Apple Store app.

Source: Sonny Dickson via uSwitch

  • Share:
  • Follow:
  • Shams

    Let’s hope it will be available north of the border. Unlikely. As usual comes late for Canadians.

    • Mr_Coldharbour

      Let’s hope it’s available outside of the U.S’s borders. Don’t feel bad, Apple has been consistently releasing a multitude of services that are U.S-only (at least for a long while). Apple is very U.S-centric.

  • Mohammed Sahib

    Let’s hope they won’t make it a stock app as they did with iBooks and podcasts. Not only theses apps are forced upon each user, any bug requires an iOS update.

  • Unknow Unknow

    Also Apple support never awnser questions just another people with the same problem or issues you can more easy find solutions in Google and YouTube that in Apple costumer support

    • Mr_Coldharbour

      That’s just the Apple Discussions Forum, you get answers to questions from community members and not from Apple staff, as intended. If you want support from Apple staff either call Apple Care (or you can have them call you), email them or go to an Apple Store.

  • Mr_Coldharbour

    One could only hope that this service is available in countries BESIDES THE U.S. Or at least in the major markets (US, Canada, UK, France, Germany, Australia, Japan, China, Hong Kong and any others that I may have missed).