Retail

Following nationwide POS outage, Apple Stores switch to old-school pen and paper

Christian Zibreg ∙ Updated June 25, 2017

As of yesterday, Apple's internal retail system which runs Apple Stores in the United States has been experiencing nationwide outage which is threatening to hurt the company's retail revenue as the downtime continues to slow down the sales process and affect both walk-in purchases and in-store pickups of online orders.

In fact, Apple has now switched to a pen and paper system, in some instances replacing its custom-made EasyPay self-checkout software/hardware combo with old-fashioned credit card machines.

The full details are right past the fold..

Several U.S. Apple Stores will be open on Thanksgiving Day

Christian Zibreg ∙ Updated August 26, 2017

I know it may sound blasphemously to some, but the iPhone maker's retail army does get to enjoy turkey with their families as Apple Stores typically close for major holidays such as Christmas, Easter and Thanksgiving Day. One notable exception is the flagship glass cube store on Fifth Avenue, open 24/7 every day of the year.

Apple normally allows store employees to spend time with their families on Thanksgiving Day, with some of its retail shrines typically opening as early as 3am on Black Friday. Last year, for example, only the Royal Hawaiian and Las Vegas Forum Shops outlets were open on Thanksgiving, mainly because of tourist who arrived in droves for the start of the holiday shopping season in the United States.

This year will be different. According to a guy who tracks Apple's retail efforts for a living, a bunch of Apple's brick-and-mortar Stores in the United States will be open on Thanksgiving Day, a move apparently that in line with Tim Cook's policy of doubling down on Apple Stores.

UPDATE: Apple CEO Tim Cook reportedly cancelled plans to keep additional Apple Stores open on Thanksgiving...

LTE-enabled Retina iPad minis start arriving to Apple Stores

Christian Zibreg ∙ Updated January 26, 2016

Yesterday, credible analysts cautioned fans to brace themselves for tight supply of the iPad mini with Retina display throughout the entire holiday quarter, as evidenced by Apple making Wi-Fi models available for in-store pickup only and based on supply chain chatter. Part of the stagerred roll-out, LTE-capable devices have now started slowly but surely trickling into Apple's retail stores in the United States.

As you could imagine, quantities are limited so not all outlets carry cellular minis yet...

Christmas comes early as Apple refreshes web store with holiday gift ideas

Christian Zibreg ∙ Updated August 26, 2017

A seeming barrage of Apple product refreshes over the past few months has helped a great deal overhaul virtually the company's whole lineup. For starters, with September's dual-launch Apple's replaced the iPhone 5 with the fingerprint-reading iPhone 5s and the colorful iPhone 5c and released iOS 7 for public consumption.

Moreover, Tim Cook & Co. have finally managed to give the iPad mini and 13-inch MacBook Pro some much-needed Retina/Haswell love while at the same time introducing the iPad Air and rebooting Mac Pro around a radical new industrial design.

Doomed, indeed!

This has become Apple's modus operandi as of lately: they time product updates so that everything gets revamped ahead of the all-important holiday season. With less than three weeks until Black Friday, Apple's now updated its online store with some nice gift ideas for holiday shoppers...

iPad Air world tour begins as online Apple Stores start accepting orders

Christian Zibreg ∙ Updated January 29, 2017

Due to time zone differences, Apple's online stores in China, Hong Kong, Japan, Macao, Singapore and Australia had gone offline earlier this morning, ahead of the November 1 iPad Air launch. And right on cue, the online Apple Store in Australia, China, Japan and elsewhere have returned for business now.

Most of the stores are listing the device as shipping within 24 hours. The online Apple Stores across Europe and in North America are expected to go down in a few hours as Apple preps to take online orders at midnight.

I've got more info plus line shots from across the world right after the jump...

International Apple Stores going offline ahead of tomorrow’s iPad Air launch

Christian Zibreg ∙ October 31, 2013

As retailers have now begun receiving large shipments of iPad Air units, Apple's online stores in the Asia-Pacific region and elsewhere are now going down ahead of tomorrow's launch. The online Apple Stores in China, Hong Kong, Japan, Macao, Singapore and Australia are all offline, with more going down as we speak.

This was to be expected. As is their wont, Apple typically takes its online store offline ahead of major product launches and significant product updates. The iPad Air is slated to launch on Friday, November 1, in the United States and a few dozen international markets...

Inside Apple’s 2013 Annual Report: rising R&D costs, retail, ad expenses and more

Ed Sutherland ∙ Updated March 19, 2019

Apple's annual 10-K report to the SEC always includes interesting tidbits. This year, the tech giant said it spent $4.5 billion on research and development, a move the iPhone maker describes as "critical" to remaining competitive.

The spending marks a 32 percent increase in research over fiscal 2012, when the company spent $3.4 billion.

The consumer electronics powerhouse said it employs 80,300 full-time workers, more than half in retailing. About 30 new retail locations are planned for 2014 with 20 more stores being remodeled, the company also told the government agency Wednesday. A couple more tidbits follow...

November 1 iPad Air launch will include in-store Personal Pickup

Christian Zibreg ∙ October 28, 2013

When Apple's new iPad Air launches in the United States and a few dozen international markets this coming Friday, customers will be able to order their device online for in-store delivery, ready to be collected in person at a nearby store rather than wait for it to be shipped to your doorstep.

That's the word in the blogosphere and subsequently confirmed by iDB with our own plugged-in sources and made public by Apple's online Store.

The not-so-unexpected development indicates Apple's confidence in its ability to meet iPad Air demand on day one, despite launching the device across a whole bunch of markets simultaneously...

Apple said to open first Brazil store in early-2014

Christian Zibreg ∙ Updated January 26, 2016

Although Apple's manufacturing partner Foxconn assembles some of Apple's products in Brazil where it operates a few manufacturing facilities, the iPhone maker lacks its own retail presence in the 200 million people market and instead relies on a network of authorized retailers and carriers to push its products.

This is set to change in just a few short months. If a new report is to be trusted, Apple is getting ready to open its first retail store in the country in February or March of next year...

Apple Store goes offline ahead of today’s iPad event

Christian Zibreg ∙ October 22, 2013

The online Apple Stores in the United States and the world over have gone offline ahead of today's iPad event. Just a few minutes ago, Apple also updated its homepage with the event teaser graphics and provided a link to live stream the event through a web browser on iOS devices and Macs. Additionally, the Apple Events channel on the Apple TV has been updated with the event listing so couch potatoes from around the world can enjoy the presentation as it unfolds, from the comfort of their living room...

Apple slapped with class-action lawsuit on uncompensated employee security checks

Ed Sutherland ∙ Updated December 6, 2013

It seems Apple Stores are becoming the retail version of airport security lines for employees. At least that's the allegation of a San Francisco Apple Store worker who has filed a class action lawsuit against the iPhone maker. The lawsuit claims employees are not being compensated for security checks lasting as long as 30 minutes per day.

Each day, employees must wait in line for these security checks before leaving for meal breaks and when they end their shifts after they've clocked out of work, according to the lawsuit which is also filed on behalf of all nonexempt hourly workers. The lawsuit by Apple employee Taylor Kalin asks for lost wages for all employees, as well as penalties for violating labor laws...

Tim Cook issues email to troops commenting on Apple’s new SVP of Retail

Christian Zibreg ∙ October 15, 2013

In a surprising late-night press release, Apple said it's finally found its new retail chief. In case you missed it, soon-to-be-former CEO of clothing retailer Burberry will be joining the iPhone maker as its new SVP of Retail, responsible for both Apple's online and offline stores and retail operations across the world.

Today, CEO Tim Cook issued a memo to Apple employees explaining why Angela - after John Browett's much maligned and short stint as Ron Johnson's replacement - is "the best person in the world for this role"...