Apple

Court rejects faulty iPhone power button suit

Ed Sutherland ∙ August 30, 2013

A California U.S. District judge derailed a potential class-action lawsuit against Apple and AT&T earlier this week, rejecting a complaint that the two companies conspired against fixing a defect in the popular iPhone 4 and iPhone 4S handsets. Two California consumers had alleged a "wiggly" power button presented a safety hazard which both the tech giant and the carrier kept hidden in order to sell more of the handsets.

On Wednesday, U.S. District Court Judge Gary Feess dismissed the argument for a racketeering charge, ruling the safety hazards were "speculative" and occurred beyond the product's warranty period. The court's rejection could influence a second similar federal lawsuit still making its way through the legal system...

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Details on ‘imminent’ AppleCare+ launch in Europe

Christian Zibreg ∙ August 30, 2013

We already told you that Apple has cancelled support personnel vacations from September 15-28 and is now training AppleCare support employees on iOS 7 and iTunes Radio ahead of the iPhone 5S/5C introduction next month.

Yesterday, word on the street was that Tim Cook & Co. were gearing up to roll out the extended AppleCare+ coverage for iOS devices in key European markets.

First details are now beginning to trickle in.

Allegedly, the AppleCare+ launch is now "imminent" in the United Kingdom, Italy, Spain, Germany, France and Switzerland, at least initially. If true, this will be the first time Apple offered the $99 extended coverage and premium support service to customers outside the United States, Canada and Japan...

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Apple canceling support staff vacations ahead of iOS 7 launch

Christian Zibreg ∙ August 30, 2013

Just like it did ahead of every iPhone launch since the original iPhone's release back in the summer of 2007, Apple is now canceling vacations for its AppleCare support personnel ahead of next month's release of new iPhones. Specifically, Apple is restricting employees from taking time off from September 15 and all the way through September 28.

Of course, Apple during this two-week window is expected to announce and start selling the iPhone 5S/5C and release iOS 7 for public consumption. Just earlier today, we reported the firm is now asking its registered developers to update their applications with app icons optimized for the new iOS 7 sizes...

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Ahead of September’s reveal, Apple now asking devs to submit app icons at new iOS 7 sizes

Christian Zibreg ∙ Updated May 3, 2017

With less than two weeks left until the looming iPhone 5S/5C event, Apple is now reportedly asking developers to submit larger app icons optimized for the new iOS 7 resolutions. Because Apple has slightly enlarged app icons in iOS 7, third-party applications which support only iOS 6 icon sizes appear with a small white border on the iOS 7 Home screen.

The company wants to avoid this so it's now demanding that developers submit app icons in the new iOS 7 120-by-120 pixel resolution for the iPhone and 152-by-152 pixels for the iPad...

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Official: iPhone trade-in program launches today across Apple Stores in US

Christian Zibreg ∙ Updated November 29, 2016

Despite Tim Cook dodging questions about the then-supposed iPhone trade-in program during June's earnings call, the rumors have turned out true after all.

Apple on Friday officially launched the new iPhone Reuse and Recycling Program, basically a trade-in initiative aimed at boosting iPhone sales at Apple's own retail stores, which currently comprise only twenty percent of iPhones sold (Cook wants to sell half of all iPhones at company stores).

Jump past the fold for the full reveal...

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Mophie’s battery cases get playful color options

Christian Zibreg ∙ Updated May 16, 2018

Mophie's Helium series of battery-extending cases for Apple's iPhone 5 are a no-brainer for power users who can't get through their day on a single charge. The California-based accessory maker offers the Helium cases in three flavors: the 13 percent thinner standard-edition Juice Pack Helium with a 1,500mAh battery, the even thinner Juice Pack Air (just 0.63-inches thick) with a bigger 1,700mAh built-in battery and the latest Juice Pack Plus which rocks a 2,100 mAh battery, good for an additional ten hours of 3G/LTE talk time/web use.

And now, in time for Apple's September 10 big reveal of the colorful iPhone 5S/5C, Mophie has introduced a burst of color options...

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iPad mini becomes in-flight entertainment for Hawaiian Airlines

Ed Sutherland ∙ August 30, 2013

If you plan to fly to Hawaii soon, you may want to spend the travel time with an iPad mini. Hawaiian Airlines says it will offer the iPad as an entertainment option to passengers on more than a dozen aircraft starting September 1, including Boeing 767 flights.

The Apple tablet will be available for rental either before passengers board or during flight. According to the airline, 1,400 tablets will be offered from its Honolulu headquarters to the U.S. mainland, Asia and the South Pacific...

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In proposed settlement, customers could receive up to $3 per e-book downloaded

Ed Sutherland ∙ Updated April 14, 2018

While much recent discussion regarding Apple's guilty verdict on e-book price-fixing charges, we're now getting the first glimpse at how consumers may benefit. Based on a proposed $162.25 million fund established by the five publishers who earlier settled, consumers could receive up to $3.06 per New York Times bestselling e-book they downloaded to their iPhone, iPod touch or iPad.

The exact amount depends on whether your purchased e-book was listed on the NYT bestseller list, with a smaller $0.73 disbursed if your e-book did not make it on the list...

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AppleCare employee training commences ahead of iOS 7 launch

Christian Zibreg ∙ Updated December 29, 2016

Apple today has reportedly begun educating its support army on the intricacies of iOS 7 and iTunes Radio and is training AppleCare employees to efficiently handle customer queries and help them transition to its revamped operating system, a reliable blogger has learned Thursday.

With iOS 7 now looming on the horizon and the software's official launch and public availability pegged for September 10, the AppleCare staff training is said to focus mostly on the visual changes in iOS 7, with specific emphasis on a few cherry-picked features. The company is also asking AppleCare employees to basically tell puzzled customers iOS 7 still works the same even though it looks significantly different than its predecessor...

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AT&T vacation blackout confirms rumored September 20 iPhone 5S/5C launch

Christian Zibreg ∙ Updated May 16, 2018

Following a report that T-Mobile is canceling vacations for store employees between September 20 and September 22, another story has affirmed that rival AT&T is now following suit. Specifically, the carrier is said to be blacking out vacation days for the second half of September, seemingly in preparation for the iPhone 5S/5C launch date.

That's a tell-tale sign of an impending iPhone launch: carriers want to ensure enough staff is on hand to handle an influx of customers at launch. Notably, AT&T did the same last year ahead of the iPhone 5 launch, as well as every single year starting with the original iPhone launch back in 2007.

Putting these pieces together, new iPhones are very likely going on sale in the United States and a few major international markets on Friday, September 20, which would be ten days after the official unveiling...

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Apple patent shows Aperture-like iPad photo interface

Ed Sutherland ∙ Updated February 13, 2018

Apple may be preparing a new look for iPad-based photo manipulation apps, according to a 2011 patent application just now uncovered. When first filed in the U.S., the application describing a new slider-based user interface did not include Apple as the owner, allowing the invention to fly under the radar until now.

In a detailed explanation, the filing describes a user interface with multiple sliders, pop-up menus and image previews allowing tablet owners to see how changes affect their final product. The interface appears unlike that now offered in the iOS 7 Photos app or the iPhoto iOS app (a $4.99 download)...

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