Apple

Apple ranks highest in annual Consumer Reports satisfaction survey for computer support services

Christian Zibreg ∙ May 29, 2015

Once again, Apple has managed to maintain the highest score for overall satisfaction when it comes to computer technical support, Consumer Reports, the influential U.S. magazine published monthly by Consumers Union since 1936, has found in its July 2015 issue.

The non-profit organization first began polling customers about the topic back in 2007. Apple's tech support is “by far the most effective of any computer brand’s,” the magazine revealed. If you own a Windows PC, there’s only a 50-50 chance that a manufacturer’s tech support will solve your problem, the survey found.

Unsurprisingly, iPhone Messages bug crashes iPad, Mac, Apple Watch, WhatsApp, Twitter and Snapchat

Christian Zibreg ∙ May 29, 2015

An odd software bug which causes the iPhone's Messages application to crash and sends the handset into a respring after a certain text is received affects the iPad, Mac, and Apple Watch, too. In addition, the text bug apparently affects third-party social and messaging apps that deal with text, including WhatsApp, Twitter and Snapchat, The Guardian newspaper learned today.

That's hardly surprising. The issue can be traced back to a specific series of Unicode characters, suggesting a bug in the text engine framework called CoreText that exists in iOS and OS X.

That would explain why third-party apps that deal with messages, like Twitter and Snapchat, were affected as they tap into Apple's CoreText engine to manage strings of text and layouts.

Poll: how does Google Photos compare to Apple’s Photos app + iCloud Photo Library combo?

Christian Zibreg ∙ Updated October 14, 2018

Among a flurry of yesterday's announcements at the Google I/O developer conference, the Internet giant launched Google Photos, its brand spanking new photography service available across iOS, Android and on the web. It offers unlimited storage (with a few caveats) and has many other compelling features that give Apple's iCloud Photo Library a fairly good run for its money.

To name but a few: world-class facial recognition that understands aging, sleek design, fast performance, unmatched search and machine intelligence, the ability to create a movie, collage or animated GIF in seconds and more.

The question is, will you be turning to Google Photos as a backup solution for the media you've amassed on your iOS device? Or, perhaps you'll be sticking with Apple's iCloud Photo Library even though it offers a meager five gigabytes of free cloud storage? Planning on using Google Photos alongside iCloud Photo Library, are we? Not a big fan of either service, you say?

Tell us in today's poll!

Google-owned Snapseed brings back Grunge filter, adds a couple improvements

Christian Zibreg ∙ May 29, 2015

Following a major 2.0 refresh in April of this year, Google on Friday issued a minor update to Snapseed, its mobile photo editing app popular amongst iPhone photographers.

Available free of charge in the App Store, Snapseed 2.0.2 features half a dozen improvements, among them the popular Grunge filter which has made an unexpected comeback following its mysterious removal.

“After releasing Snapseed 2, we’ve heard a lot of excited voices, but also listened to your constructive feedback,” Sven Tiffe, Snapseed's technical program manager wrote in a blog post. “You told us and we heard you, Grunge is back!”

Apple publishes temporary fix for Messages issue, says software update coming soon

Sébastien Page ∙ Updated October 3, 2016

In a new support document published Thursday night, Apple acknowledges the Messages bug that was first uncovered two days ago, offering a simple workaround to temporarily circumvent the issue, while announcing a fix will be available via a software update soon.

Arcade puzzler ‘Hyper Square’ goes free as Apple’s App of the Week

Cody Lee ∙ Updated February 1, 2018

Apple has just named “Hyper Square” its App of the Week for this week. This means that from now through next Thursday, you’ll be able to download the popular arcade puzzler for both iPhone and iPad for free—a solid savings of $1.99.

For those who haven't played Hyper Square before, it's premise is fairly simple: place all squares in their respective targets as fast as possible. As the difficulty increases, watch the amount of time you have get reduced to fractions of a second.

Apple acquires augmented reality firm Metaio

Cody Lee ∙ May 28, 2015

Apple has acquired augmented reality startup Metaio, according to a recently surfaced legal document. A spokesperson for Apple confirmed the purchase to TechCrunch, saying "Apple buys smaller technology companies from time to time, and we generally do not discuss our purpose or plans."

The filing claims that shares of Metaio were transferred over to the Cupertino firm between May 21st and 22nd, so it seems the acquisition was completed fairly recently. The company, which was essentially an offshoot of an AR project at German automaker Volkswagen, was founded in 2003.

The fine print of Google Photos and why you shouldn’t ditch iCloud Photo Library just yet

Christian Zibreg ∙ May 28, 2015

I jumped with joy after reading Cody's coverage of Google Photos. I mean, who wouldn't want a sleek photo service across iOS, Android and the web that came with truly unlimited storage, right?

Here's an iCloud Photo Library user who's been paying Apple happily 99 cents month-to-month for the privilege of using a meager twenty gigabytes of iCloud storage.

But I have a confession to make: I need way more storage for all my photos and am reluctant to fork out five bucks a month in exchange for just 200 gigs of iCloud storage.

Having said that, before you ditch Apple's iCloud Photo Library solution for Google Photos, here are a few facts Google didn't emphasize enough that you should consider.

Google opens Inbox app to everyone: updated with Undo Send, Trip Bundles, new gesture options and more

Christian Zibreg ∙ May 28, 2015

Inbox, a gesture driven email application from the Gmail team built on Google-acquired Sparrow technology, got refreshed with new features this morning starting with Undo Send. Now, Undo Send has been available for quite some time through Gmail's web interface.

Now for the first time on your iPhone, Undo Send lets you take back an email right after sending in case you spotted a mistake, or have second thoughts. Also important, Inbox is now open to everyone so all Gmail fans can get in on the action right away.

Latest MacBook Pro supports 5K displays with up to 5,120-by-2,880 pixels at 60Hz

Christian Zibreg ∙ May 28, 2015

If you purchased Apple's new fifteen-inch MacBook Pro with Retina display and Force Touch trackpad, congratulate yourself as you're the proud owner of Apple's very first notebook capable of driving external displays in glorious 5K resolution.

The new 15-inch MacBook Pro also support single-stream 4K screens at a 4,096-by-2,160 display resolution at 60Hz, another first for Apple.

Both iPhone 6s and iPhone 6s Plus rumored to support Force Touch after all

Christian Zibreg ∙ Updated April 5, 2017

Pressure sensing will be supported across both display sizes of Apple's next-generation iPhones, G for Games reported Thursday citing supply chain sources who spoke with Taiwanese media.

The same outlet originally claimed that Apple’s pressure sensitive Force Touch technology would make an exclusive appearance on a larger-screened iPhone 6s Plus.

Though it was initially supposed to be an iPhone 6s Plus exclusive, both devices should make use of pressure sensing after all. A credible report earlier this week asserted that iOS 9, which will be previewed alongside OS X 10.11 at next month's WWDC, features built-in Force Touch support.

Todoist launches Apple Watch app with Inbox, Today view, Projects, Filters and Labels

Christian Zibreg ∙ May 28, 2015

Todoist, the advanced to-do list and task manager for iOS and OS X, is now available for the Apple Watch. The app delivers a number of powerful features for managing tasks to your wrist, including Inbox, Today view, Projects, Filters and Labels. A Glance view gives you a quick overview of your upcoming tasks.

You can also respond to rich notifications with natural language processing. The main app provides more details related to your tasks and projects, allowing you to review tasks and projects, create new ones using dictation and much more.