Apple ranks highest in customer satisfaction survey for its soon-to-be discontinued wireless routers

AirPort Time Capsule mid-2013 (image 004)

Call it awkward, or call it ironic, but a recent J.D. Power wireless router satisfaction report put Apple at the top, with a score of 876, followed by ASUS (860), D-Link (856) and TP-Link (854). This report obviously comes at an interesting time as the company was rumored this month to be disbanding its router unit and stop developing AirPort wireless routers

According to the report, “satisfaction is measured across 10 factors (listed in order of importance): Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.”

There are many options available when it comes to wireless routers, and many of them are much more affordable than Apple’s family of AirPort devices, but ease-of-use has always been the AirPort’s forte. As far range and reliability, my experience has been mediocre, to say the least, but I guess I am in the minority here.

Source: J.D. Power