An unknown number of users are reporting that their brand spanking new iPhone 7 is struggling to regain mobile service after Airplane Mode has been cancelled. According to internal documents, the company is aware of and investigating the issue.
Apple’s reportedly advised authorized service providers to instruct customers to restart the affected devices and, if service persists, remove and re-insert the device’s SIM card.
MacRumors reader Yasser El-Haggan posted the following video showing an iPhone 7 unable to regain cellular network access after exiting Airplane Mode alongside an iPhone 6s, which regains two bars of LTE after Airplane Mode is cancelled.
Both devices are apparently AT&T models.
Now, the AT&T iPhone 7 has an Intel modem versus Qualcomm’s in Verizon and Sprint models so this issue may have something to do with the decision to dual-source baseband chips for this year’s iPhone refresh.
El-Haggan took his handset to an Apple Store and they swapped it out with a new one.
“The employee had allegedly seen the issue on a few previous handsets, and he immediately replaced the device per Apple’s instructions in lieu of running a basic diagnostic test,” reads the article.
It’s unclear if this was a one-off replacement or whether Apple’s instructed stores to replace any iPhone 7 units exhibiting the Airplane Mode symptoms, no questions asked.
This isn’t the first issue to hit Apple’s new phone. Two days ago, some owners of new iPhones reported hearing an odd hissing noise coming from the logic board when the CPU is pegged out.