Apple issues a recall of AC wall plug adapters in some countries, announces exchange program

Apple AC adapter recall

Apple on Thursday announced a voluntary recall of AC wall plug adapters designed for use in Argentina, Australia, Brazil, Continental Europe, New Zealand and South Korea that shipped with Mac and certain iOS devices between 2003 and 2015 and were also included in the Apple World Travel Adapter Kit.

“In very rare cases, affected Apple two-prong wall plug adapters may break and create a risk of electrical shock if touched,” notes the company.

An affected two-prong plug adapter has either four or five characters or no characters on the inside slot where it attaches to the main Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

Apple AC adapter recall 002

“Apple is aware of 12 incidents worldwide,” reads a press release.

Customers should stop using these plug adapters and visit Apple’s website for details about how to exchange the affected adapters for new, redesigned ones.

You can exchange your affected adapters at your local Apple Store (Genius Bar reservation recommended) or an Authorized Apple Service Provider, or contact Apple Support for more information. People who have already paid for a replacement due to this issue should contact Apple regarding a refund.

“Customers who purchased a World Travel Adapter Kit should use one of the options above to exchange their affected parts,“ reads the notice.

The recall does not affect any other Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, United Kingdom, United States or any Apple USB power adapters.

Source: Apple