Apple launches repair program for unexpected shutdown issues on iPhone 6s

By , Nov 21, 2016

iPhone 6s Rose Gold front back image 006

Apple on Monday announced a new repair program to address issues where “a very small number” of iPhone 6s devices manufactured between September and October 2015 may unexpectedly shut down. The issue is apparently caused by a faulty battery, which Apple will replace free of charge if your iPhone 6s is affected. The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit and may restrict or limit repair to the original country of purchase.

“Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down,” reads the support document. Wireless carrier partners are not participating in this global program.

You will need to visit an Apple Retail Store or an Apple Authorized Service Provider to have your device’s serial number checked before your free battery replacement is authorized. Your phone will be examined prior to the service to verify that it’s not damaged and the screen is not shattered.

If the screen is cracked or other damage impairs the replacement of the battery, “that issue will need to be resolved prior to the battery replacement,” the firm notes. If you already paid to replace your battery, you can contact Apple about a refund.

To prepare your iPhone 6s for service, first back up your data to iTunes or iCloud, then turn off Find my iPhone in Settings → iCloud and erase data and settings in Settings → General → Reset → Erase all Content and Settings.

“Please call your service provider to confirm that battery replacement service is available on the day you visit them,” notes Apple.

Just last week, Apple issued a worldwide replacement program for the iPhone 6 Plus units affected by the “Touch Disease” issue which causes the display to flicker and lose touch sensitivity.

Source: Apple

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  • Lhu

    I bought my iPhone 6s on November 1st 2015, would that be eligible for this repair program?

    • askep3

      Im assuming only if you are experiencing the issues. The exact date doesn’t matter, just go in and have them check the serial number.

    • leart

      not bought, manufactured.
      put your serial here:

      sndeep point info

      and find the production date

  • leart
  • Ricky

    Does the iPhone 6s plus eligible? Mine will shut off randomly at 17%

    • Mr_Coldharbour

      Yes it is eligibile. In fact mine did shut down randomly before but not anymore. However, my battery capacity is showing signs of wear. Sometimes it’s fine at 95% overall capacity (which is normal for an almost 1yr phone), and sometimes it drops to 84% overall capacity which isn’t normal, and it fluctuates. Even the battery percentage does fluctuate quite a bit sometimes it even goes up. My last battery calibration was a little over a month ago. This is clearly a sign of a defective battery. Took mine in a few days ago just a day before this replacement announcement and they said if it persists then I can bring it in for a battery or full replacement.

  • Keith S

    I wish I had read this before I bought my battery from iFixIt last night.

    • Gregory D Foster

      I think they said they’d reimburse you if you’d replaced your battery?

      • Keith S

        Right, but through them. I purchased the battery through iFixit and was going to do it myself.

      • Gregory D Foster

        Ah. Gotcha.

  • Nice to see apple taking the responsibility of replacing the batteries! I am waiting for my iphone to have a new battery as well!

  • Loops

    I have a jailbroken 6s… I dont want to lose my JB. is there a way to hide my JB?

    • Keith S

      me too, they don’t care because it’s a recall. They went to replace the battery and broke my battery tabs, so they said they’ll give me a brand new 6S, to which I replied: “Hell no.”

      • Dave

        Can you elaborate on this? Was your phone jail broken when you brought it in? Did they care or did you just wipe it on a jail breakable firmware?

  • TeddyBearStand

    Mine was having this issue, with my battery capacity at about 85%. Got a full replacement (apple remanufactured) for free– before this recall started.

  • jonny

    My screen has a very noticeable scratch but it’s not cracked… will I need to get that fixed?