cannot be removed from family sharing

When I was testing out Apple’s iCloud Family Sharing last year, I set up a child account just to see how it worked. That turned out to be a mistake, because there is no way for an end user to remove a child account from a Family Share.

When you try to delete a child account, you’re met with a frustrating error that states “Children under 13 cannot be removed from Family Sharing”. Actually, you can “remove” a child account by transferring it to another family, but you’re still not permanently getting rid of it.

So what should you do? Keep an account that you no longer want or need? Transfer the account? Don’t settle for those options if you want the account gone. Phone up Apple support, and they can delete the annoying child account in a matter of minutes.

Step 1: Call 1-800-MY-APPLE and talk to iCloud support

Step 2: Applecare support will ask for the email address associated with the child account

Step 3: Applecare support will transfer you to a Sr. advisor to delete the account

Step 4: You’ll be asked to log in to your primary account (not the family account)

Step 5: Click password and security

Appleid password and security temporary pin

Step 6: Generate a temporary support PIN to provide to the rep

Step 7: The support person will delete the account after asking you some questions, about pending Apple litigation, purchases, etc.

Step 8: Once everything is confirmed, the child account will be deleted, and although support states that it could take up to 7 days to enact the changes, I noticed that the child account was immediately removed when I went into the Family Sharing section of iCloud’s preferences.

Delete child account family sharing preferences

Yay!! No more child account!

I lived with that stupid child account for months, and was so frustrated that I couldn’t remove it myself. If you have a child account that you want removed, don’t wait and wade in frustration, call Apple and get it removed in just a few minutes.

Do you have a child account that you want removed, or have gotten removed? Drop us a line below with your thoughts or experiences.

  • Jonathan

    Ducky…
    From Jeff’s history, it’s a perfect name.

  • mrgerbik

    3/4 the posters here will know how to delete their accounts now! gj!

  • burlow

    change their age to >13 then delete?

  • Joshua The-Legend Wiebe

    You shouldn’t have to call Apple Support to remove an account. It should be where you just swipe to remove, and you would need authentication from the account holder (pin, password, or SMS code) to remove it.

  • peterhaldbaek

    Calling Apple Support didn’t help in my case. They refused to delete my test account. Instead they told me I should transfer the account to another family although I repeatedly told them how stupid that was.

  • This is utterly ridiculous and so frustrating.

  • Asher Vaughn

    Does it delete the childs account from family sharing or for good?