T-Mobile continues iPhone push, offers free support to unlockers

By , Jun 13, 2012

T-Mobile may be the only major carrier in the U.S. that doesn’t officially offer the iPhone, but you wouldn’t know that by watching its PR departement. The company continues to find its way into Apple news.

Earlier this year, the operator announced that it was going to be launching an iPhone-friendly network by the end of 2012. Last week it confirmed it would be showing off that network at WWDC. And now…

An iDB reader, and T-Mobile iPhone user, forwarded an interesting text message to us last night that he recently received from the carrier. It reads:

“FREE T-Mobile Msg: Help speed up your iPhone. Free up memory to keep it running at its best. Learn how: m.t-mobilescoop.com/memory/iphone”

The link leads to a technical support page with general tips for increasing your iPhone’s performance.

Considering we heard back in January that T-Mobile was looking to improve support for unlocked iPhone users, the text isn’t surprising. Actually, we imagine the carrier has been sending these out for a while.

But what is interesting is that despite not being an official iPhone partner, T-Mobile continues to focus a considerable amount of resources on the handset. It’s almost acting as if its survival depends on it.

And maybe it does.

Ever since the AT&T merger failed late last year, T-Mobile has been bleeding customers. And the carrier attributes that — the loss of almost a million subscribers in its 2011 Q4 — directly to the iPhone.

But it’s not going to make the same mistake again this year. On top of the enhanced customer support, T-Mobile has been very vocal about its plans to launch a network in the 1900Mhz band, allowing the 1 million+ unlocked iPhone users, and hopefully official ones this fall, to browse at 3G and HSPA+ speeds.

The only question is, what’s Apple think about all of this?

Thanks James!

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  • http://twitter.com/intelxtreme Khan

    tmobile is the best carrier than att and other has good plans i think everyone would switch to tmobile

  • http://www.facebook.com/profile.php?id=100000052427474 facebook-100000052427474

    I left because tmobile didn’t have the iPhone. I would go back in a heartbeat if they carried it. They have really good service. They need to step it up in the phone department!!

  • http://www.facebook.com/profile.php?id=1562666980 Milad Khahil

    been a PATIENT Tmobile customer for years Have been a PATIENT Tmobile customer for years and since the first iphone , I have 5 lines and all are jailebroken iPhones , will be nice to see Tmobile step up their network to get at least 3G ….:-)

  • http://www.facebook.com/profile.php?id=1562666980 Milad Khahil

    Have been a PATIENT Tmobile customer for years and since the first iphone , I have 5 lines and all are jailebroken iPhones , will be nice to see Tmobile step up their network to get at least 3G ….:-)

  • http://twitter.com/Pooh_y_Pookie Trenton Molina

    ,….

  • http://www.GoldenGateDomains.com/ Golden Gate Domains

    I was one of those who left T-Mobile to get an iPhone when the merger with AT&T was announced….

    I kind of feel ripped off now, since the deal fell through and I’m stuck in contract here at AT&T now – so, AT&T really won in this “failed” deal, and T-Mobile really lost.

    I loved T-Mobile’s EXCELLENT Customer Service – though I admit my experience with AT&T has been good – certainly a huge improvement over 10 years ago when I had left AT&T for T-Mobile!!!

  • http://www.facebook.com/profile.php?id=504401115 Kyle Jones

    I will be bouncing off the walls if T-Mobile officially gets the iPhone this fall.  If that happens, T-Mobile will have a customer for life!  I would really love to not have to buy an unlocked phone again.  Kind of expensive after a while.

  • http://www.facebook.com/profile.php?id=504401115 Kyle Jones

    I will be bouncing off the walls if T-Mobile officially gets the iPhone this fall.  If that happens, T-Mobile will have a customer for life!  I would really love to not have to buy an unlocked phone again.  Kind of expensive after a while.

  • http://twitter.com/ocsearch OC Search

    Yeah but in some really populated places (such as Irvine, CA) their service is non-existent. They make my life super difficult :(

  • http://twitter.com/DaAmbitiousLady Trice

    Wanting to know should I leave tmobile after 12 years to go to AT&T for iPhone… My contract is up in August…. Don’t know what I should do?

  • JudahVoorhees

    As much as everyone wants to see the iPhone 5 come to tmobile it is not going to happen, at least not this year and the reasons why is that the research everyone is referring to when it comes to iPhone coming to tmobile has nothing to do with the iPhone at all, what tmobile is doing is setting up LTE networks that would possibly “support” the use of a LTE based iPhone 5 which means many tmobile customers could purchase and unlocked iPhone 5 if you happen to stay in and LTE zone and use it on tmobile if you wanted to at a 600 price tag but apple it self wouldn’t even make a deal with tmobile to officially sell the phone until it had a full completion of an LTE network which wouldn’t be until late 2013/2014…..another problem is that nobody expects tmobile to hand over that type of money that is needed for them to make that deal, even though they support the “use” of iPhone products on there network mainly because they want to keep some customers happy you won’t find any official announcement of iPhone being on tmobile any time soon , and as far as tmobile reps telling people that they have signed or will sign a iPhone 5 deal soon is not out of the norm, other phone companies and reps have done the same thing over the years to keep customers or to gain customers, I was told by sprint reps from the time the iPhone 1 was announced the it would be coming to sprint every single year…..

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