Have you recently been having problems with your Apple TV not downloading iTunes content? Well if so, you’re not alone. TheNextWeb is reporting that Apple has just confirmed that it is experiencing some issues with its iTunes service.

The problem is accompanied by an error message that reads “this item cannot be downloaded on this network, you must be connected to a Wi-Fi network,” and is preventing folks from downloading or streaming content to their Apple TVs…

Judging by this thread in Apple’s support forums, the issue doesn’t seem to be very widespread. But for those that are experiencing problems, there isn’t much light at the end of the tunnel:

“I just spoke with Apple Support, they are currently having a problem, they don’t know what is causing it. It seems to be on all platforms and the problem only occurs when you try to download anything over 15MB. They do not have an ETA yet for when this problem gets resolved…”

In perhaps a related note, several users have reported to us over the last few days that the App Store has been seeing similar problems. Apps will constantly show a download status of ‘Waiting,’ and will either take longer than usual to download, or time out completely.

It’s kind of frustrating that there isn’t an ETA for a fix on this yet, but at least it doesn’t appear to be affecting very many users. We’ll let you know if Apple makes an official statement regarding the outtage.

Have you been experiencing problems with iTunes or the App Store?

  • Anonymous

    I just hooked up my new Apple TV 2 and frankly have been enjoying streaming my Netflix… So, honestly I have not noticed yet, but I will check it out tonight when I get home.

    I do have another iTunes Error Message (related to iTunes Match, I believe) and that is an error message (4002) that reads specifically:

    – – – – – – – – – – – – – – APPLE iTUNES ERROR (4002) PROBLEM- – – – – – – – – – – – – – – – – – – –
    “We could not complete your iTunes Store request. An unknown error occurred (4002).
    There was an error in the iTunes Store. Please try again later.”
    – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

    I’ve noticed this now erroring for a little over a month. I’ve tried to Google for it, with little success. I’ve also tried to go to iTunes support and there has been no response for over 3 weeks now!!! WTF???

    In short, if I upload a purchase CD of music, it will not sync it in to my iTunes Match account. However, if I purchase an album on iTunes Store, then it shows up no problem!!!

    This was not always a problem, when I first joined iTunes Match, shortly after it was announced last year, it worked perfectly. This problem only showed up after the update that was pushed out 6 or 8 weeks ago.

    I know Apple Employees read through these forums, so hopefully someone will take notice and see about getting this annoying error 4002 fixed – besides, I’m not getting the service I’ve paid for, and that also annoys me greatly!!!