With no iPhone, T-Mobile lost nearly a million customers last quarter

By , Feb 23, 2012

After AT&T backed out of its T-Mobile acquisition last year, a lot of folks wondered what the future would hold for the Deutsche Telekom-owned carrier. Fast forward two and a half months later, and things are not looking good.

T-Mobile noted this morning that its last quarter was one of the toughest in company history. With no iPhone, and a questionable future, nearly a million of its subscribers jumped ship during the three month period…

AllThingsD reports:

“For T-Mobile USA, the past year was characterized by significant challenges, particularly in the fourth quarter, following the market launch of the new Apple iPhone model by the three major national competitors in October,” T-Mobile said. In the fourth quarter alone, T-Mobile USA lost 802,000 contact customers.”

This reminds us a lot of the comments made by Sprint’s CEO Dan Hesse last year, before Sprint became an iPhone partner. The carrier admitted on a number of occasions that it felt that a majority of its defecting customers left in search of the iPhone. That’s pretty crazy when you think about it — a carrier citing a single handset as a major factor in its poor performance.

The bad news for T-Mobile is that things don’t look like they’ll be getting better anytime soon. With its awkward AWS-banded network, the carrier is likely to continue to be the only major operator in the US to not offer the iPhone. And it’s not planning on launching its LTE network until sometime in 2013. Ouch.

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  • http://twitter.com/Coach_Emmett Coach E

    That is pretty ironic with so many folks trying to push Android, Android hardware. An entire company’s future may rely on surviving long enough to get the iphone in their inventory.

  • http://twitter.com/WhatAnnoysMe Annoyed Richard

    Is it really that they don’t have the iPhone, or is it that customers are skittish about signing on to a provider whose longevity ius questionable. Arguably, AT&T did a whole lot of damage to T-Mobile’s future with the attempted buy-out.

  • http://twitter.com/amad_ahmed01 Amad

    If t-mobile u.s is like t-mobile uk then i’m happy they lost customers. T-mobile is not leading in any areas except poor customer service and expensive tariffs.

  • http://twitter.com/mattiebatslayer Matt Bona

    The main reason that I remain on T-Mobile with my iP4 is that I am part of an excellent family plan where it costs us basically peanuts to stick with them.

    I think it’s hilarious when people cry about not having LTE on their 4S yet, try using EDGE everyday :P

    • http://www.facebook.com/profile.php?id=504401115 Kyle Jones

      Ditto! Using EDGE blows. Its ok if you dont need to download anything huge or upload any video but its not very useful in a practical sense so having an unlocked iPhone on T-Mobile is painfully slow sometimes. Im still hoping that Apple wises up and plays ball with T-Mobile this summer. For 1000 minutes, unlimited text and 2GB of data for $80 a month…you cant beat that.

      • http://profile.yahoo.com/NYURCPS2K2FT65BZGBS3XLDMHM Stephon

        you can though….sprint is unlimited everything for $80 a month….

  • Andrieux Querido

    Big mistake…. But everyone could see it coming !

  • http://www.facebook.com/profile.php?id=100000846014288 Mark Co

    can T-mobile use some application of iphone?or it can use all of apps of apple?