Issue

Apple announces iPhone USB charger replacement program over ‘safety risk’ concerns

Christian Zibreg ∙ June 13, 2014

Apple Friday announced a replacement program for certain USB iPhone power adapters sold in Europe and elsewhere that "may overheat and pose a safety risk". The affected adapters that carry a model number of A1300 have been recalled and will be replaced with a new variant, the A1400 model.

According to the firm's official statement, the five-watt Apple European USB power adapter that "in rare cases" may overheat came with the iPhone 3Gs, iPhone 4 and iPhone 4s units.

These iPhones shipped from October 2009 to September 2012 to a total of 45 countries, mostly European. The broken adapter was sold as a standalone accessory, too...

Apple to fix iMessage phone number issues in a ‘future software update’

Christian Zibreg ∙ Updated May 4, 2023

No, Apple is not intentionally trying to make life tougher for its former users who switched to another smartphone brand.

According to a statement a company spokesperson issued to Re/code, a fix for the issue with texts not being properly delivered to people who switched away from the iPhone is in the works.

Apple says a two-fold nature of the problem requires changes on the server end, as well as fixes to iOS, to be delivered in "a future software update"...

Apple clueless on iMessage purgatory syndrome

Christian Zibreg ∙ Updated March 28, 2023

Apple's iMessage platform is great for heavy texters. Integrated deeply into the bowels of the operating system, iMessage simply disappears so normals are completely oblivious to the fact they're actually using the system. When you start typing a recipient's name in the stock Messages app in iOS or OS X, iMessage checks with Apple to see if a person has iMessage enabled.

If so, the chat bubble turns blue to indicate that the message will be sent as an iMessage, thereby bypassing your carrier's SMS service. Problems arise when you switch to another smartphone platform only to discover that your phone number has not been removed from your Apple ID.

As a result, this could turn your phone number into a black hole for text messages...

Apple offers resolution for FaceTime woes but you may not like it

Christian Zibreg ∙ April 24, 2014

After some folks on iOS 6 and older versions of OS X started complaining about being unable to make or receive FaceTime calls on their devices, Apple has responded by releasing an emergency fix for the FaceTime app on OS X 10.6 Snow Leopard. Getting to the root of the problem, the company on Thursday published a support document that casts more light on the issue.

People have apparently been experiencing FaceTime connection problems due to a bug resulting from a device certificate that expired on April 16, 2014. Luckily, there's a simple resolution for the problem, one which you may not necessarily like. Hit the jump for the full reveal...

For some, Touch ID isn’t playing nice with iOS 7.1

Christian Zibreg ∙ March 12, 2014

Apple two days ago released its iOS 7.1 software update containing a host of bug fixes, performance improvements and a couple new features.

Among the enhancements: better Touch ID accuracy and reliability. For the vast majority of iPhone 5s owners, Touch ID indeed seems to be working better and faster after upgrading to iOS 7.1.

On the other hand, a growing thread on Apple's support forums clearly indicates that a subset of iPhone 5s owners could be plagued with various issues with the sensor.

The hiccups vary from Touch ID not working at all or functioning only sporadically to having difficulty producing a match, saved prints in iOS Settings > Touch ID & Password mysteriously disappearing and more.

And how's Touch ID for you in iOS 7.1?

Users complain of Lightning cable issues due to corrosion

Cody Lee ∙ March 5, 2014

Apple has been taking criticism for its new Lightning connector since it was introduced alongside the iPhone 5 in 2012. The change instantly made millions of cases and other accessories incompatible, forcing users to either buy updated products or do without.

Those complaints have since spilled over into the Lightning cable's durability, with the Apple Store showing a 1.5 star rating of the cable on over 1,200 reviews. Apparently the cable is vulnerable to breakage, fraying, and according to a new report, corrosion as well...

Fitibt recalls Force fitness band over skin irritation, offers refunds

Christian Zibreg ∙ February 21, 2014

Here's a little wake-up call for companies jumping on the wearable devices bandwagon like there's no tomorrow. You don't get to ever think about skin irritation in regard to computers, digital cameras, smartphones, tablets and other gadgets. But fitness trackers and health bands are quite a different story: this kind of technology gets worn on one's person and is in direct contact with skin more or less 24/7.

Case in point: accessory maker Fitbit on Friday announced a voluntary recall of its Force fitness tracker due to complaints of skin irritation. The company has stopped sales of the rash-inducing wristband and will be offering refunds, according to Consumerist...

Developers say iOS 7.1 fixes issue impacting location-based apps

Cody Lee ∙ February 11, 2014

It appears that an issue in iOS 7 that disabled the geolocation functions on apps that were force-closed by the user is being corrected in iOS 7.1. Developers say that in the latest iOS 7.1 betas, force-closing an app does not disable its location-aware functions.

This has been a major problem for developers since the launch of iOS 7 last fall—particularly for those who had location-based apps. Some devs have even reported that their App Store ratings have plummeted in the last 6 months due to the technical change...

Apple offers bandaid solution to ‘no new mail’ bug in Mail on OS X Mavericks

Christian Zibreg ∙ Updated October 12, 2018

Apple has offered up an interesting remedy to a persisting bug plaguing the OS X 10.9 Mavericks Mail application which manifests itself by preventing the app from receiving any new messages until it is quit and reopened. Apple's workaround solution is a primitive one, albeit effective.

As Mail needs to reestablish a connection to the troublesome mail server (which typically means Gmail), Apple advises quitting and reopening Mail.

As a result, this forces Mail to re-establish a connection. An alternative solution entails a manual process that reinitializes an affected mailbox without having to restart the program...

Apple says it has fix coming for random crashes in iOS 7

Cody Lee ∙ January 22, 2014

If you've ever listened to an episode of iDB's Let's Talk iOS podcast, you know that many of us struggle with how buggy iOS 7 is. We've noted on multiple occasions that some of us see our iPhones and iPads crash more than once per day, which is pathetic.

But there may be light at the end of this dark tunnel. Mashable has received an official comment from an Apple spokesperson that Apple is aware of a problem, which the site refers to as the "white/black screen of death," and it has a fix coming a future update...

App updates not showing up in iTunes? I’m in the same boat!

Christian Zibreg ∙ December 16, 2013

I've noticed this morning that app updates stopped showing up in desktop iTunes on Mac and Windows. It's interesting that the App Store on my iPhone, iPod touch and iPad devices still notifies me of available updates like before. For instance, tapping the Updates tab in the App Store storefront app on iDevices shows all of the available updates.

Not so much in desktop iTunes, unfortunately.

Individual app updates are still available by visiting an app's page in iTunes and hitting the Update button, they just won't show up in the Updates tab section section. Twitter says a growing number of users are now experiencing this hiccup, with early reports of the issue dating as far back as a week ago...

Some users finding Touch ID’s accuracy fades with time

Cody Lee ∙ December 5, 2013

Over the past several weeks, I've noticed that the accuracy of the Touch ID feature on my iPhone 5s has been slowly getting worse. Where the sensor used to recognize my registered fingerprint(s) almost instantly, it now takes two or three tries.

And it looks like I'm not the only one with this issue. A number of users have come forward reporting similar accuracy problems, and of course there's [several] lengthy Apple support threads full of folks complaining. So, is Touch ID going bad?