Apple has extended its free service program for the iPhone 12 speaker issues for a year. It’s now valid for up to three years after the first retail sale of the device.
- What’s happening? Apple has extended the free iPhone 12 service recall program for “no sound” issues after originally launching the initiative in 2021.
- Why care? Because some iPhone 12 and iPhone 12 Pro units have issues with the speakers, resulting in no sound during phone calls and other problems.
- What to do? If your device doesn’t emit sound from the receiver when you make or receive calls, you’re advised to read Apple’s support document to determine if the phone is covered by the extended service program.
Apple extends the iPhone 12 sound issues repair program
The repair program now covers eligible iPhone 12 and iPhone 12 Pro devices for up to three years worldwide after the date of purchase from two years previously.
The repair program doesn’t extend the device’s standard one-year warranty coverage. The iPhone 12 mini and iPhone 12 Pro Max models are not part of this program. Read: How to make the iPhone speaker even louder
Are you eligible for a free repair?
Apple’s support document detailing the iPhone 12 and iPhone 12 Pro service program for “no sound” issues explains that “a very small percentage” of phones is affected by this problem. Read: AirDrop not working? Here’s how to fix it
“If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service,” Apple notes.
Only the iPhone 12 and iPhone 12 Pro units manufactured between October 2020 and April 2021 suffer from the issue. The problem has been isolated to a component that might fail on the receiver module, according to the iPhone maker.
Read the document carefully to determine if your device is eligible for a free repair. Apple may restrict or limit repair to the original country or region of purchase.