Apple’s investigating reports that some customers are experiencing LTE connectivity issues with the newly released iPhone XS and iPhone XS Max. The issue has forced Apple to implement an outreach program, according to MacRumors.
According to a Wednesday report, Apple’s in contact with customers who have complained about connectivity issues with their new handsets. In some cases, the company is asking users to install a baseband logger to track the cellular connection. Subsequently, Apple engineers are using data logs to troubleshoot the issue.
@reneritchie Apple just reached out to me to see if I could answer some questions about my Xs Max reception issues they’re doing an outreach to some affected users and are asking to install a baseband logger to track my connection to the tower
— Devin Meredith ??? (@Devmer11) October 3, 2018
MacRumors says that some affected users have noticed fewer bars and a poorer signal. However, it’s not considered a universal problem. The problem, when identified, will most be likely be corrected using a firmware update.
LTE connectivity is just one of the issues facing some early iPhone XS and iPhone XS Max users. Some are complaining about a battery charging issue, while others are criticizing each phones’ so-called “beauty mode” that makes individuals in selfies look unnatural. The battery charging issue is addressed in the latest iOS 12.1 beta update.
New iPhones always suffer from some early issues. Luckily, most of these are quickly resolved through software updates. If you’re running into a problem, your best bet is to contact Apple or your carrier immediately.
The iPhone XS and iPhone XS Max were announced and released last month. The iPhone XR was also announced in September and arrives in stores on Oct. 26.
Are you having issues with your new iPhone? Let us know below.