In a rare display of a voluntary product recall, Apple has pulled the Beats Pill XL wireless speakers citing a possible fire safety risk caused by overheating.
According to a media release Apple PR put out Wednesday, the voluntary recall of all Beats Pill XL speakers, “including a refund for customers,” does not affect any other Beats or Apple products.
“Apple has determined that, in rare cases, the battery in the Beats Pill XL may overheat and pose a fire safety risk,” notes the press release.
“Because customer safety is the company’s top priority, Apple is asking customers to stop using their Beats Pill XL speakers,” reads the release.
If you have bought a Beats Pill XL speakers, Apple advises that you visit a special webpage offering details about how to return your faulty product.
Affected customers will receive an Apple Store credit or electronic payment of $325, or approximate equivalent in local currency. Expect to be refunded about three weeks after sending your returned Beats Pill XL speakers in a postage paid box.
Here’s how the return process works:
- Submit your return request by completing this web form.
- Apple will send you a postage paid box so you can return your Pill XL speaker to them.
- After they receive it, your Apple Store credit or electronic payment will be available within approximately 3 weeks.
“Product returns will only be processed via the web for this program,” cautioned the firm. “Please do not attempt to return your product to any location that sells or supports Apple or Beats products.”
The recall program won’t affect your statutory or warranty rights to receive a refund from Apple. The speakers come in five colors—black, white, pink, metallic sky and titanium—and have been sold worldwide since January 2014 by Beats, Apple and other retailers.
Though not unprecedented, it’s a little unusual for Apple to announce a recall of an audio accessory via a press release rather than through big media like The Wall Street Journal or The New York Times.