The amount of customers reporting that their iTunes account have been hacked is growing steadily on Apple’s Support Forum. Customers are reporting that their accounts are being hacked, and the hackers are then using the accounts to purchase gift cards, make purchases on the store, and even using their PayPal accounts.
The Globe and Mail reports customers that have been hacked are growing increasingly frustrated with Apple’s response to the issue…
Many of the iTunes users whose accounts have been hacked are increasingly frustrated with Apple’s customer service, saying the company at the very least has dithered in fixing the problem. Some accuse the tech giant of being indifferent to the problem.
To remedy the situation, Apple is refunding the money that has been stolen and quickly reverting the account back to their original settings. But according to the report, Apple’s customer service is not acknowledging there is a problem — even though the Support Forum continues to grow.
While some hacks are for personal financial gain, some crooked developers hack accounts to give themselves positive ratings on their own apps. A Vietnam developer allegedly hacked over 400 accounts two years ago to give himself five-star ratings on Apple’s iTunes App Store.
When The Globe and Mail reached out for comment from Apple, they responded, “Apple takes precautions to safeguard your personal information against loss, theft and misuse.”
While hacking is expected on almost any online marketplace, many users believe it’s more widespread on the iTunes Store than people think. They appreciate Apple refunding the money, but don’t think they’re seeing the bigger picture of hacking.